SoCuteItHurtsByJLow

Brings feeling to life!

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Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    ✿ Hello, all my items are made from natural materials product. To learn more about So Cute It Hurts, please visit me at my bubble blog: www.jqlinesocuteithurts.typepad.com Thanks so much for your continued support of So Cute It Hurts and for visiting this shop!

* Shop update coming soon!

Announcement

Last updated on Apr 16, 2016

✿ Hello, all my items are made from natural materials product. To learn more about So Cute It Hurts, please visit me at my bubble blog: www.jqlinesocuteithurts.typepad.com Thanks so much for your continued support of So Cute It Hurts and for visiting this shop!

* Shop update coming soon!

Items

No items listed at this time
Jacqueline Low

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Jacqueline Low

Reviews

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See reviews that mention:
Quality 2 Shipping 4 Customer service 5

Shop policies

Last updated on November 25, 2011
Hiee there!

Thank you for taking a moment to look over my shop policies.
If you have any questions at all please feel free to contact me! I will reply as soon as possible! Cause I am from Malaysia, our time zone is UTC/GMT +8 hours, so I might not be able to reply immediately.

Accepted payment methods

Paypal
Returns and exchanges
I want you to be 100% happy with your purchase. I will work with you if you are unsatisfied in any way.

Although i cannot offer refunds, i'll be happy to offer an exchange. If for some reason you find that your item is not satisfactory, please contact me within 5 days of receiving the item, I will gladly exchange it for something else of the same price. However, the item must reach me in new and unused condition before I send your replacement. Please note that we are not responsible for shipping fees on exchanged items

There are no returns/exchanges/refund for custom/special order or reserved items.

My interest is to make you happy with your purchase and the service you receive.
Payment
I only accept Paypal at this point of time. Payment is expected at the time of purchase. If payment is not received by the 3rd day, then I will cancel the sale and relist the item. I will contact you through e-mail as well as Etsy's convo system to follow up about payment before I cancel the sale.
Shipping
All the items in my shop are made to order and are all hand stitched. Please allow up to 4 weeks if not sooner for production (depending on the availability of stocks) and shipping.

Your special item is beautifully packaged and wrapped with gorgeous paper. I go all out on making sure your order is packaged safely! My packaging is perfect for gift-giving and I'm happy to include a personal message from you if it's a special occasion .

I ship via POS Malaysia Air parcel registered mail. Unfortunately it is not possible to track packages once they leave Malaysia and delivery confirmation is not available. So, while I can provide proof of shipment on my end, I cannot be responsible for packages once shipped internationally.

I am not responsible for any custom/tax fees associated with your purchase. Please note that once i ship the item via POS Malaysia, it can take up to 3 weeks for delivery based on your country of origin. This timeframe is out of our control and we apologize for the long delivery times.

I only ship to the address from your PayPal account. Please kindly contact me if you want to ship to another address for a gift or for some reason it's not possible to ship to the address from your PayPal account. Please be sure your shipping address is correct as i am not responsible for orders shipped to the wrong location. I am also not responsible for additional postage to re-ship the order if the packaged has been returned to me for any reason (unless i mistakenly shipped it the incorrect address, of course).

Thank you so much, your cooperation is greatly appreciated.
Additional policies and FAQs
I heart and adore working on special orders. If you have a wonderful idea or if you see something you like and would like a similar piece in different sizes please kindly contact me and we can dream something up together!

Please understand that each little item will be one of a kind. They are made with vintage findings and depending on the availability of stocks, and therefore cannot be identical to the picture that you see. However, they will be in the same spirit.

Please do not copy or reproduce any of the artwork, for it is hurtful. Thank you so very much for your interest and support!