SoFullEnt

SoFull's Privacy Policy

SoFull is based in Atlanta, US, and has been selling holistic care items & candles on Etsy since 2022. We sell mainly to buyers in the United States but offer our items for sale world-wide. In the past few months, SoFull, started to take off, and we recently started using a third-party shipping provider to help fulfill our orders. SoFull, uses Google Cloud to host some of our buyers’ personal information.

This Privacy Policy describes how and when SoFull collects, uses, and shares information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that SoFull does not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information SoFull Collects

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order), if you contact me directly.

Why SoFull Needs Your Information and How We Use It

SoFull relies on a number of legal bases to collect, use, and share your information, including:

as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of SoFull's legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. SoFull uses your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. SoFull uses your information as necessary to comply with SoFull's obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about SoFull's customers is important to SoFull's business. SoFull shares your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. SoFull shares information with Etsy as necessary to provide you services and comply with obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. SoFull engages in certain trusted third parties to perform functions and provide services to SoFull's shop, such as delivery companies. SoFull shares your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If SoFull sells or merges business, SoFull may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. SoFull may collect, use, retain, and share your information if SoFull has good belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce SoFull's agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of SoFull's customers, or others.

Data Retention

SoFull retains your personal information only for as long as necessary to provide you with SoFull's services and as described in the Privacy Policy. However, SoFull may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce agreements. SoFull generally keeps your data for the following time period: 4 years.

Transfers of Personal Information Outside the U.S.

SoFull may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, SoFull may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If SoFull is deemed to transfer information about you outside of the U.S., SoFull relies on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the U.S., you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. SoFull describes these rights below:

Access. You may have the right to access and receive a copy of the personal information SoFull holds about you by contacting using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict SoFull's use of, or delete your personal information. Absent exceptional circumstances (like where SoFull's required to store data for legal reasons) SoFull will generally delete your personal information upon request.
Object. You can object to SoFull's processing of some of your information based on legitimate interests and receiving marketing messages from SoFull after providing your express consent to receive them. In such cases, SoFull will delete your personal information unless SoFull has compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the U.S. and wish to raise a concern about SoFull's use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me

For purposes of U.S. data protection law, SoFull is the data controller of your personal information. If you have any questions or concerns, you may contact me at sofullenterprise@gmail.com.