Please be sure to discuss your concerns prior to your order.
As you will see from my customer reviews, I strive for your satisfaction and send only quality product.
PLEASE SEE MY SHIPPING POLICIES
If you do have an issue, I ask you to contact me directly to discuss your situation and determine a resolve together. I want people to be very happy with my product and besides- I want you to re-order! I will work with you. Please allow for the response and management of issues before giving negative feedback.

Your order is custom made just for you. I make your order based on the information you give me and the listing description.

Because of variables in electronic screens, colors may not be exact as seen in photos once you have the product in your hand. There are many variables also in names of colors like "wine, green, blue", etc so please keep that in mind and email me a sample photo if necessary. I strive to accomplish the best I can with the natural colors I work with.

Due to the nature of my product, I do not offer refunds.

I accept ~and prefer Paypal*, and I accept Credit Cards and Checks. Simply mark which payment you prefer at check-out..

*You can use Paypal as a guest with your credit card without signing up for an actual Paypal card


If paying by check:
Once your check has been received and has had a 3 business day bank clearance, your order will be processed. Processed means it is then made, then shipped.
So please allow both of us that time it takes for me to receive your payment for your order, make your favors and ship them.

DURING MY FALL CRAFT SHOW SEASON, MOST ORDERS ARE SHIPPED WITHIN 3-5 DAYS AFTER PURCHASE BUT I MAY REQUEST 5-12 BUSINESS DAYS IF IT IS DURING A TIME WHEN I AM OUT OF TOWN FEW DAYS EACH WEEK! LET ME KNOW YOUR DEADLINE WHEN ORDERING TO EXPEDITE YOUR ORDER APPROPRIATELY. THANKS!

WATCH FOR YOUR PACKAGE IN HOT CLIMATES!
Warm climates where you live are to be considered. I pack your order VERY well and with this in mind. Your package must be attended to ~ by you, or someone you designate to watch for your package, upon delivery to avoid melting in a hot mailbox or sitting exposed outdoors in heat waiting for you to remove them hours later. Please make arrangements to do so, or ship to another location such as your business or a post office box.
Glycerin soap will melt at 120 degrees (which is easily attained in metal mailboxes on warm days), and start to soften at 95. You will receive tracking info to monitor your delivery to plan ahead. I do pack them well regardless but I am not responsible for heat damage due to being left out. ALWAYS KEEP YOUR SOAPS OUT OF DIRECT SUN.
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I ship USPS PRIORITY on listings of 12 or more, 1st Class for fewer than 12.
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INSURANCE~
If you want your purchase insured, you must request this prior to ordering and agree to pay the additional fee or if you have purchased your order already, pay for insurance before I ship. Priority mail is not automatically insured, nor is it guaranteed to receive within 3 days -please keep that in mind.
Orders shipped that are lost or take an excessive amount of transit time which are out of my control are not refunded. Your order receives a tracking number when I ship. My experience with USPS Priority mail has been highly satisfactory overall.


EXPRESS SHIPPING AVAILABLE. $44.95
~You must advise me whether you want signature requirement or waive signature!
If shipped with signature confirmation, please be available to sign for your package or it will DELAY another day and require you to go to your postal office the day after or the Monday following the weekend if you were not home to sign for it.
WAIVING signature results in your carrier leaving the package at your location w/o signing.
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Orders are often shipped within 3 business days and normally shipped within 5-7* business days -unless important information was not included and repeat contact is necessary to complete your order (i.e. scent or color or label info was left out of your order comments)
Items that state a "Ready to Ship in..." are based on one of that item. If multiple quantities are purchased, please keep in mind this may require a small additional time to complete.

Custom requested NEW designs MAY take 2-3 weeks especially if a custom mold is needed for completing your order. In this case, communication is encouraged and I ask you to consider the time element in creating your unique item. A time can be determined through this communication.


* >>>If you need by a certain date, just ask prior to ordering and I will confirm whether I can complete your order by your date! I have been know to complete custom orders within 1-2 days! :)
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1~ Please check into your Etsy account periodically after you message me or have placed an order so that if I have messaged you for needed info that may delay or improve your order, you will be able to respond and receive your order in a timely manner. Communication is kept on Etsy email for record keeping reasons.
Failure to do so has resulted in delays with customers who never checked their Etsy messages.

2~ Keep your soap favors out of direct sun exposure to avoid UV discoloring or melting. Outdoor events are fine- just keep out of direct sun & also temps above 90.


3~ The Clear Favor Bags and satin ribbon I offer at my cost to my customers are highly recommended for best quality and indefinite protection over time...

Please know that glycerin soap shrinks very slightly over time. I wrap every favor and soap I make in shrink wrap which protects them. The soap stays good, but the shrink wrap packaging will loosen a bit over time as the soap shrinks, so it is best you keep the favors in the box I send or in an airtight container until your event to ensure they continue to look perfect especially if your event is weeks away.
One way I have found that greatly delays, if not prevents this shrinking, are the additional clear gift bags and ribbon. They have no air exposure this way if the ribbon is tied on. I am able to send you these gift bags and ribbon at my cost for a small fee for DIY.
I have these bags and ribbon listed in my shop for a very small fee and no added shipping if purchase with your favors. Look on the left hand side of my shop for them in the "Shop Section" and click "FAVOR BAGS"

4~ PLEASE leave FEEDBACK for your purchase after you receive it! This is an Etsy option that helps shop owners build their credibility and tell potential buyers what they can expect from the shop.
Simply log into your Etsy account, mouse over "Your Account" at the top right page to pull down and click the "Purchases and Reviews" tab. Thank you!