EXCHANGE POLICY: Customer satisfaction is very important to us. Should you change your mind and decide you would prefer a different character, we will happily exchange it within 7 days of your receiving it. Items must be in mint condition to exchange. The customer will be responsible for postage on exchanged items. In the rare instance of a defect, Please Contact Us Immediately so we can repair the problem for you. In instances where a repair is needed, the customer will be refunded the cost of postage required to repair and return the item to them. There are no cancellations, refunds or exchanges on custom orders (other than in the case of a defect).

REFUNDS: Socketts® are extremely labor intensive and are largely made to order. As such, we ask our customers to Carefully Read the Product Descriptions before making a purchase to be sure our handcrafted items meet your needs. If however, your issue can not be resolved with an exchange, repair or via communication with us, we will refund your money as long as the item is returned to us in mint condition within 7 days of your receiving it. Customer is responsible for postage on returned items.

Please keep in mind that Socketts® are entirely handmade. Attributes such as placement of features and dye speckling or streaking are not a defect but rather are a natural part of the process, varying from piece to piece, and contributing to the uniqueness and beauty of each and every puppet.

In most cases we will respond to your communication within a couple of hours however we request that you allow up to 24 hours for us to receive your message and respond. Thank you!

Enjoy!

We accept all major credit cards. At check-out, customers can make secure credit card payments through paypal and etsy payments.

Since many Sockett® designs are made to order, please allow 3-6 business days for your Sockett® to be made & shipped to you (with the exception of Custom Orders, which usually take longer). Puppet Kits are generally shipped within 1-3 days. Contact us for Rush Orders. If time is a factor, we will happily tell you which designs we have readily available and help you select a Sockett® that can ship immediately. Contact Us for Overnight Delivery and International shipping. Everything in the shop is made to order & shipped via USPS Priority or First Class mail with Tracking.
For Custom Orders: We design on a "first come, first serve" basis. Orders are considered to be "placed" once we have received payment. At that time you will be put on the roster and your design will be sewn in the order it was received. If your order is a RUSH, please let us know. When possible, we will accommodate time sensitive orders for an added fee.

Care & Cleaning of your Sockett®: For BEST results: Machine Wash: Cold-Delicate-Seperate. Use a SMALL amount of soap. Do Not Use Bleach. Tumble dry LOW. This information is also sewn into your Sockett®. Custom Orders, particularly people, may NOT be machine washable. Check the label sewn into your individual Sockett® puppet to confirm care instructions.

Tigercandy Arts does not collect or sell information accept for the purposes of processing and shipping your order. We never have direct access to your credit card infofmation. We do retain emails for the purpose of contacting our customers of Tigefcandy Arts affairs and sales. We never trade, sell, or giveaway our customers' email. Customers always have the option of unsubscribing to our emails.