SoftTOM

Unique gifts & decorations with a modern quirky edge

Cirencester, United Kingdom · 11 Sales

SoftTOM

Unique gifts & decorations with a modern quirky edge

Cirencester, United Kingdom 11 Sales On Etsy since 2012

0 out of 5 stars
(2)

SoftTOM is taking a short break

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Viv Hilton

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Viv Hilton

Reviews

No reviews in the last year

Anonymous on Jul 19, 2012

5 out of 5 stars

special keyring for my new flat and it's lovely. x

Anonymous on May 29, 2012

5 out of 5 stars

This is perfect. It's a precious little pillow with all of her favorite things... handmade, wool, birds, hearts. Thank you so much!

Shop policies

Last updated on May 1, 2012
All my work is made with love and care in my workroom at home in the heart of the Cotswolds.
Please read my shipping information before you make a purchase and feel free to email me with any questions or enquiries.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
Payment is due at time of sale. I only accept Paypal however please note that you do not have to have a Paypal account to pay through Paypal.
Shipping
I ship my items within 2-3 days of receiving payment, all items are ready for shipping at time of ordering.

Items sent to UK addresses are sent by first class post, which should mean next working day but please allow 2 days to be on the safe side. If the items are heavier (like the Cheeky Chooks) they may be sent by courier and this will take 3 - 5 days.

Items sent to international addresses are sent by first class airmail. This is not insured and does not have a tracking number, but Royal Mail is a very reliable service
IMPORTANT: If you live outside the UK and you wish to have your purchase sent using the Royal Mail Tracking Service....AIRSURE, please email me and I will apply the shipping profile to the item you wish to buy. The cost is £8.

Please note that buyers are responsible for any and all duties and customs charges that may be incurred. In most instances, packages sent worldwide take around 5-14 days depending on where you live.

I will always get a PROOF OF POSTING for Royal Mail deliveries.

If the item is a gift then please allow enough time for it to be delivered.

Please allow extra time for delivery at peak delivery times such as Christmas, as well as Bank Holidays and at times of bad weather or disaster.
Refunds and Exchanges
I take care to describe my items as accurately as possible, but please remember that they are handmade and each one is totally unique so variations will occur.

Refunds or replacements are accepted if the item is not as described in the listing or if there is a defect. 
If for any reason you are not happy with your purchase, please contact me by email - I want you to be happy and will do my best to make sure this is the case.

All items are carefully packaged in environmentally friendly packaging. I can't be responsible for damage caused in transit. But please email me if you have a problem and we can work something out.

There are no returns or refunds for custom orders unless they are faulty.

Please recycle your packaging after receiving your items.
Additional policies and FAQs
If you would like something custom made (for example in specific colours ,of a different size or with a specific theme embroidered) please email me with your name and telephone number and I will get back to you as soon as possible.
Custom orders will take a bit longer, but I will keep you informed with updates. For all custom orders a non refundable 30% deposit will be taken.