Solandia

High Quality Unique Hand Knitting and Custom Knits

Solandia is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Solandia is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on November 10, 2022

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Solandia is a shop for quality knitwear and accessories.
Most of my items are of unique designs created by me. I pay high attention on the yarns I chose and they are always deliberately described in the YARN section of every listing.
My hand knit items are unique. The knitwear and accessories I are the same as seen on the pictures. Some of my items will come out it small series, but others are really one-of-a-kind. But in both cases you will get what is featured and my listings truly correspond to the descriptions. You get what it's there in the description.

There is enchantment in hand made things. Besides the creativity they offer, this is a way to contact with the one who had prepared them. I'm always happy to hear back from you. And I'm here for your questions and also I'm open to custom orders. So if you like something of my shop but you want it in different size or color, don't doubt to contact me.
Also if you have a favorite pattern that you want it to be knit for you, please contact me to discuss it.
I love making things with my own hands and I'm extremely happy when there is a good result. And if you will like it, this would make me very proud.

A small hand made card is to accompany every item. A small description note with care instructions is coming up with the card.

FOR GIFTS:
You may specifically give an exact address of a person you want to make a gift. Please don't forget to put it in the comment note. Special words can be added to a small card on your behalf, please specify in the comment part.

Be aware that my items are boutique items, prepared in time lavishing techniques, made with care and unique. I work with high quality yarns and materials and hence the prices are truly reasonable. My items are of strong quality, have long life and are designed to be worn maximum long time.

Thank you for the visit! Happy shopping!

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

Payment

I accept payment via PayPal.
It does not mean that you have to have a PayPal account, you can just use your Visa/Mastercard card on the PayPal log-in section. Click the payment button and it will give you the option 'I don't have PayPal account', where you can pay with your credit/debit card.

If you're new to Etsy and you want to learn about the payment process you can do this here: http://www.etsy.com/help_guide_checkout.php
Payment is DUE AT THE TIME OF ORDER.

When using E-checks, the order will be sent after payment is cleared.

Customs:
Please kindly note that you have to be aware of your local custom law practices. Since they are different everywhere.
**International customers are responsible for duties, taxes, and other fees incurred on international packages.**


For CUSTOM ORDERS: An order is starting to be worked at and its term starts to count from the moment the money transaction is being cleared.
It is advisable to call me in advance for a different yarn color to check the availability at the moment. Otherwise, please leave your note and specifications in the comment part of the paying form. Please note that you are not supposed to cancel a custom order since the materials for it might already been bought. I am a small shop and cannot afford it otherwise at the moment. Thank you for understanding!

Shipping

I ship by Air Mail delivery with Bulgarian Posts that cooperate with USPS. Shipping is always under High Priority Registered Mail and a Recommendation (this means that you have to sign when receiving your package). The fastest and safest way using mail service. I ship everyday except on Sundays and on Bank Holidays.
Right after sending the goods I'll send to you a note with the tracking number of your shipment. I ship the fast the possible for a mutual pleasure!

The official term that the post office provides for International Priority Mail are 7 to 10 business days for USA. I always add few day more, so it is normal that you package will arrive to you in two weeks time. Please note that the situation is different on Christmas times and I have to make you aware that you have to order earlier for Christmas.

I will ship right after the payment transaction is made and the money are in my account. Of course, suitable with the post business hours.

Please note that I’m not shipping on Sundays.

If you have any questions don’t doubt to convo me. I will happily respond to each one.

Please don't doubt to let me know if there is any problem with the delivery part.
I'll be glad to know whether you have received your item and be sure that everything is going fine. If there is a delay, please be kind to first contact me.

And be sure that it is all a privilege for me to have you as my client! Having happy clients is the most important for my small business to grow!

Additional policies and FAQs

Custom and Wholesale inquiries are very welcome. For details contact me via convo on Etsy.

Any comments, feedback and questions - please message me on Etsy.



Important!
On the postage you can see a declaration and the ammount of the item will be declared less then 25 euros (approx. 40 USD). This is made to avoid custom formalities here, additional custom checks, delays and additional taxes for preparing custom documents which are a formality for hand made knitted goods in my country. I claim that this fictional price on your delivery note has nothing to do with the real value of my goods. My prices are mentioned on the item's listing.
I hope you will agree and accept this settlement. This is legal and made to avoid useless formalities and shorten shipping procedure.