SolitarySnowOwlSoap's Shop Policies
Welcome to my shop. I hope you find your shopping experience with me to be a fun, smooth and happy one.
*Payment is due within 72hrs (3 days), if payment is not received by the third day your order will be canceled and the item relisted.
*I accept payment through paypal.
*Please be advised if you are a Florida customer you will be charged a 6% tax rate on your order (not applied to shipping).
*Custom orders requested must pay upfront 50% of the total item price (not including shipping, shipping will be charged once item is finished and the other 50% payment is charged). I will not accept any custom orders without this payment. No exceptions!
*I ship USPS first class and priority within the USA. International orders are shipped the most affordable and least expensive way possible unless otherwise noted or requested.
*I ship priority mail depending on the amount of items you purchase. Flat rate or regular priority pricing depends on the size of items and if they fit in a flate rate mailer. Any large shipping overage will be refunded to the customer.
*Insurance is available upon request.
*Depending on when you put in your custom order will depend on your shipping time frame and the time frame for making the item.
Please be advise that once items leave my hands I am not responsible for any damages that can possibily happen while in the hands of usps and this being I do recommend placing insurance on your package(s) which is optional (unless otherwise listed on the item listing) and should be mentioned to me before payment is made. However, I will refund part of the sale if an item is damaged without insurance. Please see refund policy as I do want my customers fully satisfied.
Refunds and Exchanges
I try my very best to make sure my customer are 100% satisfied but I do understand that this is not always the case. That being my refund policy is full item price only to be refunded, meaning I will not refund shipping only the total item price.
I do not accept exchanges as most of my items are OOAK but on rare occasion I may accept an exchange for another item of equal or lesser value but return shipping of the item will be at the expensive of the buyer.
I will not cover shipping on returns/exchanges, NO EXCEPTIONS!
Additional Policies and FAQs
I am always open to custom orders and any other business offers but please keep in mind that it is my right to say no and do not be offended by it.
Last Updated September 1, 2011