SooSun

Hand Felted Creations

Newport, United Kingdom · 928 Sales

SooSun

Hand Felted Creations

Newport, United Kingdom 928 Sales On Etsy since 2009

5 out of 5 stars
(416)

Shop owner

Soosun

Contact

Announcement   CLICK on MORE, in red letters below the first part of each item description, to see further details.
Hello and welcome to SooSun where you will find a variety of my handmade items, designed and created using traditional wet felting and needle felting techniques.r

Announcement

Last updated on Apr 4, 2018

CLICK on MORE, in red letters below the first part of each item description, to see further details.
Hello and welcome to SooSun where you will find a variety of my handmade items, designed and created using traditional wet felting and needle felting techniques.r

Soosun

Contact shop owner

Soosun

Reviews

Average item review
5 out of 5 stars
(416)
View all 416 reviews

About

"Inspiration is in all we see"

Hi, My name is Soosun and I live my life on the beautiful Isle of Wight, just off the South Coast of England. I have always been an educationalist and interested in the arts and now, retired, I am running my own little felting studio, taking my inspiration from the wonderful countryside and beaches that surround me.
All my artworks have been inspired directly from Mother Nature combined with my imagination.…... just love to wake up to another beautiful day and start creating from my 'early morning dreams'
I have discovered a passion for designing and creating with felt, which I make using both wet and dry techniques plus some embroidery skills which I have resurrected from my childhood.
The feel of the wool, the many textures and amazing colours are guaranteed to set me up for another creative session which can go on all day and often well into the night.
I work in my smoke and pet free studio, well more of a cupboard really. Never ceases to amaze me what can be created in such a small space!!!
My pieces contain no artificial shapes or fillers. They are made from 100%wools with the occasional fine wire armatures, 100% silk fabrics, embroidery silks, beads and sea shells for certain items.
My felt designs love to be worn, displayed or played with. They are strong and sturdy but not suitable for those little ones still eating their toys as they could be hazardous.

Shop members

  • SooSun

    Designer, Creator, Photographer

    I design, create, market, photograph and mail.......plus all other jobs associated with my felting shop...and I love every minute.

Shop policies

Last updated on April 28, 2017
Soosun welcomes your enquiries and custom orders
If you have any queries or comments, please feel free to contact me and if you need some help ordering an item, this guide will walk you through the steps of making a purchase:
http://www.etsy.com/help_guide_checkout.php

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
All Soosun items are hand crafted with love and care which I know you will appreciate and treasure.
However, if you are so disappointed that you wish to return for a refund, contact Soosun immediately.............

- If the item is sent back within 14 days of receipt and in the original condition and packaging it was sent in, returns are accepted.
- SooSun cannot accept returns for customised items.
-The customer pays for the return of the item.
-SooSun will refund the cost of the item, excluding the original shipping cost, within 14 days of receipt of the return.

NOTE FOR EU COUNTRIES
Only the original postage costs and cost of goods will be included in your refund....... Customer pays for the return shipping of goods.
Shipping
Regarding communication.......I am based in the UK so may have different Time Zones from you but I regularly check my convos and emails and will always try to reply promptly and clearly to you.

Usually, SooSun will post your order within 1-5 working days after receiving your payment.
This does not apply to custom made orders which could take longer and I will always give you an anticipated completion date, keep you informed of my progress throughout the creative process and send you photos of completed item/ items

POSTAGE
I use UK Royal mail, 'Track and Trace' for the majority of my mailing. This gives added security and enables my customers to follow their package from the UK and into the relevant countries own mailing system.
With the exception of the USA, Canada and Australia, SooSun will not post to non members of the EC without previous payment of an "International Tracked and Sign for Package" in order to ensure delivery.
NOTE
-Standard postage does not include the added security.
-In case of any loss of International packages Soosun cannot be held responsible.
-If your purchase does not arrive/ goes missing in the post, I can only track your package until it leaves UK shores, after that you would need to pursue this with your own postal service

SPECIAL MESSAGE from SOOSUN to BUYERS regarding SHIPPING.
-Please ensure that the correct shipping address appears not only in the Etsy 'ship to', but also in the Pay Pal 'ship to'.
-If you require complete assurance that your purchase will be sent to a shipping address other than your own billing address, PLEASE ensure that you confirm this with a direct email to Soosun, which I can then acknowledge.
-If I do not get any message from you I will mail your package to the shipping address you enter during the transaction.

Soosun can include a note/ personal message on your behalf, if your package is to be sent to a 3rd party.
Where possible I use recycled packaging for shipment....boxes, bubble wrap and tissue paper
Additional policies and FAQs
Customs and Import Taxes
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. Generally, these fees are hard to predict and are paid by the buyer.
Buyers are responsible for any customs and import taxes that may apply within their country.
SooSun is not responsible for any delays due to customs.
Privacy
Etsy Seller: SooSun……Privacy Policy
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
1. Personal information collected
Information I Collect....To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
2. The legal bases relied on to collect, use, and share personal information
Why I Need Your Information and How I Use It......I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time.
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
3. The third parties with whom personal information might be shared
Information Sharing and Disclosure.....Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as mailing/shipping/delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. The length of time personal information is kept
Data Retention......I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
5. Buyers’ rights regarding use of their personal information contact details
Your Rights......If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, SooSun Brent, am the data controller of your personal information. If you have any questions or concerns, you may contact me at soosunb [!at] hotmail.com…..Alternately, you may mail me at:
SooSun Brent, 25, Field Place, Newport, Isle of Wight, PO305DY, UK
*If a customer contacts SooSun to access, correct or delete personal information held by Etsy, SooSun may contact Etsy at Etsy.com/help for assistance, or request that the customer send a request directly to Etsy.