SophisticatedFlowers' Shop Announcement

Welcome to Sophisticated Lady!

We're offering high quality handmade accessories with a vintage touch. Each item is made with care, using the best silk flowers and good crafting materials, and trying to get a natural look. Most of the products are vintage inspired from 30s, 40s and 50s, made to compliment any style, for weddings, events or even fashion shootings, apart from the well known retro and pin up looks. We have more than 7 years experience and hundreds of happy customers!

Ordering info:

If you need the item for any special event just tell us in your email and we'll do our best to make it possible.

Payment and shipping:

We do combine shipping and sell to any part of the world, for buyers inside Germany and UE we accept bank transference and paypal, for international customers only paypal please, in case of not having paypal account they're offering now the option to use it without previous registration. I do ship 2-3 times a week, from monday to friday, for special items please allow a couple of days extra and custom ones will always depend on the craft material you chose. Orders take usually 5-7 days, for larger ones allow a couple of days more depending on the day of the week.

PLEASE NOTE:
International packages only signed over 35 euro cost, if you want your packaged signed contact us to arrange the shipping. Orders inside Germany are sent not registered unless customer asks for it.
Postage cost is the result of the post itself, etsy fees and the packaging material, every flower is sent inside a beautiful hard box. Cost appears in every listing, if you don't agree, please don't buy.
Payment within the 3 days after the order, please. If there's any problem just send a message here to let me know when is the payment going to be placed. If the payment is not cleared after 4 days and we don't get an answer from the buyer, we will cancel the order, don't take any more from the same person and report it to Etsy.

Delivery times:

PLEASE NOTE: THERE'S NO WAY SELLERS CAN INFLUENCE THE POST. ONCE THE ITEM IS POSTED WE CAN'T CONTROL THE DELIVERY IN FOREIGN COUNTRIES AT ALL. KEEP IN MIND BEFORE ORDERING, AND INCLUDE THE TIME NEEDED FOR THE ITEM TO BE MADE. WE SELL HANDMADE PRODUCTS BY JUST ONE PERSON.

Based on experience, items can take up to a week to arrive in Germany. If you need your item urgently we can arrange a paket for 8 euro, the item will get there in 1-2 days. Inside UE orders take 10 to 15 days to arrive, usually less than a week. For USA, Australia and New Zealand time frames are 20 to 40 days. Africa, Asia, Israel and South America experience many problems with delivery, packages can take up to 3-6 months to get there, sometimes can be less but please note that if you order from those countries we can't offer any refunds for long deliveries or lost packages.
There's no priority shipping services available in Germany.

About our items and custom orders:

Hair flowers are secured on a 2" alligator clip for small items and 3 1/2"/90mm for the bigger pieces, we have a big variety of hair clips, so if you prefer your item mounted on french barrettes in any size just ask! If you're looking for any flower, in any colour or style and can't find it here just send an email telling us what you need, custom orders are more than welcome.

Refunds/exchanges/returns:

Refunds and exchanges are usually not allowed as we sell hair accessories. If your flowers arrive damaged or broken please contact us with a clear photograph of the broken parts and we'll arrange a refund immediately. If you don't want your flowers you can return them after contacting us, inside a time frame, and only if they come untouched in their original packaging. New post cost will be paid by the buyer and the shipping fee included in the original order won't be refunded.
Lost items: if your package gets lost please contact us for opening a complaint at the post office. Complaints take over a month to be completed, we won't be issuing any refunds before, NO EXCEPTIONS.
Damaged packaging: if your order is returned due to damaged address we will re pack and send again your order for free. Sadly this is common here due to weather conditions.

Pricing:

Price for the items and shipping cost are FIXED. Please don't try to get a cheaper quote, it's a very rude and awkward situation for the seller.


Galleries:

Do you have a picture using our accessories? send it to us and get a present with your next order! we love our customers pictures.
Add us and like us in facebook:
https://www.facebook.com/pages/Sophisticated-Lady-Hair-Accessories/198577373499254?ref=ts&fref=ts
http://www.facebook.com/sophisticatedlady.accesories
Instagram: https://www.instagram.com/sophisticatedladyhairflowers/ hashtag #sophisticatedladyhairflowers

Thank you very much for visiting!

This shop accepts Etsy Gift Cards.