SoulFeltDesigns

Eco-conscious Felting and Fiber Art Supplies

Santa Fe, New Mexico | 2233 Sales

SoulFeltDesigns

Eco-conscious Felting and Fiber Art Supplies

Santa Fe, New Mexico 2233 Sales On Etsy since 2015

5 out of 5 stars
(523)

Announcement   $4.99 Flat Rate Shipping. No Limits! Buy as much or as little as you want for one low shipping price. SoulFelt Designs sources Eco + Animal-Friendly supplies for fellow creatives, so you can... 'Make Something Marvelous'!

Announcement

Last updated on Nov 27, 2018

$4.99 Flat Rate Shipping. No Limits! Buy as much or as little as you want for one low shipping price. SoulFelt Designs sources Eco + Animal-Friendly supplies for fellow creatives, so you can... 'Make Something Marvelous'!

Karen Waters

Contact shop owner

Karen Waters

Reviews

Average item review
5 out of 5 stars
(523)
See reviews that mention:
quality 56 shipping 131 customer service 36
View all 523 reviews

Updates

New item in the shop... Silk Cocoons! 10% off on these and everything else, through Friday, June 22!
Are you ready for Spring? Here are 3 new Merino colors in the shop to inspire you! Hyacinth, Rose, and Robin Egg.
This beautiful Merino colorway was just ordered and they received FREE SHIPPING! You can get free shipping too with your order of $50 or more. heart
View all 5 updates

About

Join me, in making a difference...

I specialize in sourcing fibers that are safe for people and the environment, and from farms where ethical animal treatment is practiced.

I take joy in knowing that my customers also appreciate those things, and wish to make a difference by incorporating conscious products into their art, and well… everyday life!

A healthy environment is important to me, and I believe that making conscious choices about how we live day to day can effect us, not just locally, but globally. This idea translates into my own artwork, and sharing that vision of conscious-making is an integral part of my life. 

My own personal eco-conscious practices include recycling/re-purposing, composting, solar power, (I'm typing this using sun-power right now! ...I still get excited about it...) and rainwater collection, which is great for felting and what I use daily in my studio work. Try it!

As buyers and sellers, we're the ones who show the fiber industry (or any industry) what matters to us, with reverence for quality, safety, and doing as little harm in the world as possible. One purchase at a time (or non-purchase!) is how we create change in the world.

I really do believe that together, we CAN make a difference...

Shop members

  • Karen Waters

    Owner

    Feltmaker, treehugger, cat-herder, and texture junkie.

Shop policies

Last updated on September 29, 2018
Customer satisfaction is what I strive for. If you have any questions or concerns, please contact me and we'll work it out.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Digital downloads
Returns and exchange details
If there's a problem when you receive your item, I'm happy to help. Please convo me right away so we can work it out. No two situations are alike, but I know together, we'll figure it out. :)

Here is my general refund/exchange policy...

If you are not satisfied with your purchase, I offer an exchange or refund if you contact me within 7 days of receiving the item. You will receive further instructions at that time based on the situation. Please note that the item must be returned in the same condition it was received and in the original packaging before a refund is disbursed, and must be returned by trackable mail. Shipping costs will not be reimbursed.

If an item should get damaged in shipment, a photograph of the damage will be required, but returning it will probably not be necessary.
Payment
All major credit cards are accepted through Etsy and PayPal, as well as Apple Pay and Android Pay. Sales tax will be added to New Mexico purchases.
Shipping
I ship Monday through Friday, with the exception of holidays using USPS and tracking where available. Ready made items will ship within 3 business days, but most often go out the next business weekday unless there's a surge in orders. (Rare exceptions to the 3 days would include extreme weather conditions where I couldn't get to the Post Office, which do happen from time to time up here in the mountains!)

PLEASE NOTE - If I'm running a Flat Rate Shipping Sale, no shipping overage refunds will be given during the duration of the sale.

Occasionally, the Etsy website calculates shipping fees too high for multiple item purchases. If there is an excessive overage, I will automatically issue a refund to you prior to shipping your items, and you will receive a notification of this from Etsy.

UPDATE: I will combine shipping and issue refund overages on multiple items, ONLY WHEN you use the 'Add to Cart' button, which creates one invoice for all of your items.

I can no longer issue refunds if you use the 'Buy it Now' button and create a separate invoice for each individual item. The extra fees that get charged and additional time it takes to fulfill those orders no longer makes it feasible, not to mention if it's a busy order day, I can't always tell that there's multiple orders going to the same address. If you use the 'Add to Cart' button, it will always be shipping in one package and you will be guaranteed the multiple item shipping discount. Thanks for your understanding.

If you have any questions at all regarding shipping fees, please don't hesitate to contact me prior to placing your order. If you'd like a quote for multiple items, please include what items you are wanting to order, and your zip code. I have no way to see what's in your cart, so as much information you can give me in your first email will help us figure things out much faster!
Privacy
Although I don't sell outside of the US, and the new European GDPR regulations probably don't apply to my shop, I thought that letting my US customers know what I do with their information was an excellent idea. As a buyer, I'd want to know...

PRIVACY NOTICE
This Privacy Notice describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Notice does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.


Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information (your account numbers are never shared with me), and the details of the product that you’re ordering. You may also choose to provide me with additional personal information if you contact me directly, for example, if you requested a custom order.


Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
- As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
- When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
~ If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.


Information Sharing and Disclosure

Information about my customers is important to running my business and to serving you. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Notice. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.


Transfers of Personal Information

The only reason I would transfer your data would be if you request to be on my email list. If you do, I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you, I rely on Privacy Shield as the legal basis for the transfer, as MailChimp is Privacy Shield certified.


Your Rights

If you reside in certain territories, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.


How to Contact Me

For purposes of EU data protection law, I, Karen Waters, am the data controller of your personal information. If you have any questions or concerns, you may contact me at
hello [!at] soulfeltdesigns.com. Alternately, you may mail me at: Karen Waters LLC, PO Box 201, Tesuque, New Mexico, USA 87574

More information

Last updated on Dec 8, 2018
Frequently asked questions
Is your wool ethically sourced from non-mulesed sheep?

Yes! All the wool sold through SoulFelt Designs comes from non-mulesed sheep. The dyes are also safe for children and do not bleed.

How long is 4 ounces of roving?

Approximately 5 yards long.

What sort of packaging do you use to ship your roving?

I give great care in packaging wool roving tightly in boxes, so it can't move around during shipping and partially felt. I want you to receive it in the same condition you would if you were buying it from me in person, so I will never ship any roving in just a bag or envelope.

Another shop cancelled my order because they had the wrong price listed and it was lower than it should have been. What is your policy in this situation?

I believe in excellent customer service and if I list an incorrect price on a product, and it's in your favor, I'll honor that price, just like any other retail establishment. It's my responsibility to make sure my shop prices are accurate and it's not your fault if I made an error. I say, lucky you!

Do you ship outside of the US?

No, not at this time.