SoutacheStudio

Valencia, Spain · 30 Sales

SoutacheStudio

Valencia, Spain 30 Sales On Etsy since 2012

0 out of 5 stars
(14)
Shop owner

Milda

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Announcement   Welcome to Soutache Studio!

Hope you like colors and unexpected designs, because that's what you're going to find here! Feel free to wonder around in this magical world of colors, and if you get lost or have any questions, don't hesitate to contact me!

Announcement

Welcome to Soutache Studio!

Hope you like colors and unexpected designs, because that's what you're going to find here! Feel free to wonder around in this magical world of colors, and if you get lost or have any questions, don't hesitate to contact me!

Milda

Contact shop owner

Milda

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Shop policies

Last updated on September 1, 2012
Welcome to Soutache Studio!

Hope you like colors and unexpected designs, because that's what you going to find here!
My goal is to make sure that you are 100% satisfied with your purchase, so if you have any questions or ideas how to make the shop better, just contact me.

Accepted payment methods

Payment
I accept PayPal.
Payment must be made within 48 hours of the sale, unless you've contacted me beforehand about deferring a payment. If payment is not made within 3 days, I will cancel the sale.

Your item will be shipped/send via e-mail after payment has been made & cleared.
Shipping
HANDMADE ITEMS:

I will ship the item within 2 days (not counting holidays and weekends) after payment has been made & cleared.

Please, have in mind that I'm shipping from Europe, so it might take about two weeks for item to arrive in United States.

Every package I send is registered and has a tracking number, so the chance of it being lost is very low.

INSURANCE is not included in the shipping cost. If you would like to be covered in case of loss or damage, please convo me to purchase insurance prior to paying for your item.

INTERNATIONAL ORDERS -CUSTOM FEES- The BUYER is responsible for all custom fees. I have no way of knowing what these fees are and will NOT reimburse custom fees under any circumstances.

TUTORIALS:

All patterns are in PDF format and transmit via email upon payment. Within the 24 hours the tutorial will be sent to your e-mail address *provided by PayPal* in the notification of payment. If you wish to receive the file to another e-mail address, please contact me PRIOR to purchasing the tutorial
Refunds and Exchanges
HANDMADE ITEMS:
Let me know if your item hasn't arrived or if it is damaged when you receive it. Usually it is possible to find the solution which satisfies both buyer and seller.

Still, I am not responsible for lost and damaged packages. I really have no control over these things. I do the best I can do from where I am. But after it leaves Spain I really have no control over that.

I do give refunds if you are not satisfied with the item. Please contact me and let me know why you are not satisfied with the item. You have 3 days upon receiving the item to return the item for a refund (the refund does not include shipping cost). You will receive a refund via PayPal only if the item is unused and is mailed back to me in its original packaging. Shipping cost of returned item will be paid by you. Refunds can take up to 30 days.
TUTORIALS:

No refunds will be given for tutorials once they have been e-mailed to the buyer. I will be happy to resend it if the buyer did not receive it.
Additional policies and FAQs
I take privacy very seriously. I will not share/sell your information with/to anyone.

If you are interested a custom order, please contact me.
*NOTE ABOUT TUTORIAL*: The file and its content are copyrighted and are offered for sale for personal, non-commercial use only. Purchasing of the tutorial does not grant you the permission to share, exchange, copy the whole or parts of it or distribute any of the file content in any way. Purchasing the pattern does not give you the permission to create something from this pattern to sell (even to a friend, charity event, or at local craft fair). By purchasing the tutorial you agree to the terms of use above.