Boutique baby headbands, hair bows, clips & tutus
SouthernBelleSweetie's Shop Policies
Thank you for visiting Southern Belle Bowtique! I strive for 100% positive feedback and excellent customer service. Please contact me if you have any questions. Please read this entire policy page in full prior to placing your order. Items that say "ready to ship" are in stock and will ship asap. Custom order items can take up to 3 days to make before they ship, however most orders ship within 1-2 business days.
Please message me for current processing times if you need your item by a certain date. Thanks! :-)
Orders will be processed once payment clears. Currently, we accept paypal and etsy direct checkout. Please be sure your paypal address information is current. We ONLY ship to your address on file. You can use credit and debit cards on Paypal even if you don't have an account with them. It's really easy; you just complete the purchase by using your own credit or debit card.
**If you pay by a paypal e-check, your items will NOT ship until we receive confirmation from paypal that your e-check has cleared. This can take 1-10 business days depending on your bank.**
If you request a custom listing to be set up, please pay for it within 24 hours of it being published. If it has not been paid for after 48 hours, the listing will be removed.
We ship items Monday - Friday (excluding weekends & holidays). Please keep this in mind when calculating "business days". Orders are shipped to paypal/etsy addresses only. My policy is to have packages in the mail within 3 business days. Most orders ship out on the first business day, however if I get backed up with orders, I will update my current processing time on my "Shop announcement page".
We ship first class mail to domestic US addresses. Priority mail is available at an additional charge and can be purchased at checkout on the shopping cart page by selecting your shipping preferences where you see your subtotal. There is a drop down menu where you can select "standard shipping - first class mail" or "rush order - priority mail processing".
All orders will have a delivery confirmation tracking #. I am not responsible for packages after they are in the care of the post office. That includes lost, stolen, or damaged packages. Paypal automatically sends out an email to the buyer when a package ships and it will have your tracking # included. Sometimes it may take up to 24 hours after your package is mailed for the post office to update online tracking information.
If you would like insurance on your item, please check my listing to add on insurance to your package. *****We (Southern Belle Bowtique) are NOT responsible whatsoever for lost, stolen, damaged, or missing packages.***** Our job is to make your order and mail it. After that, we have no control over what happens to it. That is the responsibility of the post office. If you do NOT purchase shipping insurance, your package will NOT be re-made, re-sent or refunded in the event that your package goes missing, gets damaged, stolen, or lost in transit. If you would like to add postal insurance to your package, you must message me so I can set up a listing for you to purchase insurance.
***By placing an order with us without buying shipping insurance, you are agreeing to the fact that we are not responsible for lost, stolen, damaged or missing packages.***
Refunds and Exchanges
We are not responsible for lost, stolen or damaged packages. You must contact the post office with any shipping concerns, as we have no control over the shipping process.
Please purchase postage insurance if you would like for your package to be replaced, refunded, or re-made in the event that your package is lost or damaged.
All sales are final unless I have grossly misinterpreted the description of an item.
Please review your purchase carefully and full read the entire description of the listing regarding color, dimensions, size, style, fabric, etc and make sure you are ordering the correct size, style, color, etc. If the listing requests a size, you must add it to the comments section at checkout or your order will not be processed.
We do not offer refunds, returns, or exchanges on items unless they have been grossly misrepresented. For example, if you order a red item, but we sent a blue item. Or if you ordered a 5 inch flower, but received a 3 inch flower, then we would ask that you return the item while we process an exchange for you to get the correct color.
We do not offer refunds, returns or exchanges on ANY items because of buyers remorse, or you changed your mind, or you do not plan to use the item anymore, or you failed to read the full listing description to know exactly what you were receiving. The buyer has a responsibility to read all listing descriptions, including colors, style, fabric, and size dimensions.
Additional Policies and FAQs
Elastic headband sizes:
-Newborn 13 inches
-0-3 months-14 inches
-3-6 months 15 inches
-6-12 Months 16 inches
-12 Months-Tween 17.5 inches
-Adult 18 inches
**Please put the size of the headband you need in the comment box at checkout!**
Please understand every baby and child is different so to get the perfect fit, it's best to measure their head where there headband would go. If you have any questions, please convo me.
All pieces are created by hand, so no two items are identical. That's the beauty of the product! Please allow for slight variances from what is shown in the made to order photos. Your item will not be grossly misrepresented, but sometimes can vary by a fraction of an inch or dye lots can vary from batch to batch. For example, pink will still be pink, but may be a shade of between each batch based on what our suppliers send us. We reserve the right to substitute the width of elastic for headbands, based on our current inventory and which elastic is the best color match for the flower you order.
Small items and accessories can pose a choking hazard. Adult supervision is suggested with our items and small children. Please do not allow children to place items in mouth.
All items are from a smoke-free and pet-free home.
Last Updated March 30, 2015