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SouthernBelleSweetie's Shop Announcement

Thank you for visiting Southern Belle Bowtique!
This weekend only - 40% off!! Use coupon code: weekend40 for 40% off orders over $10

**Huge SALE - lots of $1-2 items!!!** scroll through all listings in my shop so you don't miss something!

Most orders process in 1-3 business days (95% of all orders ship within 1 business day), then ship first class mail (an additional 3-5 business days for the post office to handle your package). If you need a rush order with expedited shipping, you can upgrade to priority mail on the shopping cart page by using the drop down menu for your shipping preference. Please note, we can not and do not guarantee any delivery date because we can not speak on behalf of the post office to guarantee their services. All we can guarantee is the date we mail your package and give it to the post office. The post office can be unreliable with their services sometimes, and because of that, we can not guarantee their services.

*Please check out our facebook page for flash sales, coupon codes, freebies and all updates!
FRIEND PAGE: https://www.facebook.com/southernbellebowtique
FAN PAGE: https://www.facebook.com/SouthernBelleBowtiqueNC.
INSTAGRAM: http://instagram.com/southern_belle_bowtique

***PLEASE READ PRIOR TO PURCHASING*** I CANNOT guarantee the date an item will reach you! I can only guarantee the day it will ship out of my shop. Once your order leaves my shop it is in the hands of the USPS and can be delayed, misrouted or lost. I work very hard to ensure your items reaches you on time. However I am not responsible for delays from the USPS. If you have any questions about my processing times please contact me PRIOR to ordering.

We specialize in hand designed hair accessories for newborns, infants, toddlers, children, and even adults! We strive for excellent customer service and fast shipping.
Most of my items can ship within 1-3 business days (usually within 24 hours though) as soon as payment clears. We do not ship on Sundays or post office holidays. **If you need a rush order, please convo me BEFORE checkout so I can let you know whether or not I can get it to you in time. Please be mindful that once I make the order and take it to the post office, I have absolutely NO control over the shipping times. If you need it by a specific date, I suggest purchasing the priority shipping upgrade. However, I do not guarantee ANY delivery date whatsoever. Shipping is the sole responsibility of the post office and I have no control over how slow or fast they ship a package.

Please keep in mind that my items are handmade and there can be slight variances between each item because no two items are exactly alike. That's the beauty of having a hand-made item versus buying something in 'big box store'. You will receive an item that is exactly as described in the listing. You are responsible as a buyer for reading the entire listing and description. Please base your expectations of your item on the listing description, dimensions and photos we provide. If the listing says the flower is 3 inches in diameter, you will be receiving a flower in 3 inches diameter. If the listing says you will be receiving a specific color or size, please pay specific attention to those details. We provide very detailed descriptions of the items we sell and we send exactly what we describe in the listings. Keep in mind elastic widths are subject to change based on our current inventory. We send elastic based on the color that best matches the bow or flower. Skinny elastic and regular width elastic are not always available in every shade of every color we offer. We are not responsible for customers who fail to read our entire listing description and details for an item. If you are unsure what a specific measure will look like, please use a measure tape or ruler as a reference, as detailed size dimensions are provided for every one of our listings - Thank you!

**We have NEW LOWER domestic shipping!! $2.95 for the first listing and 20 cents for each additional listing. Items ship first class mail with the USPS and all packages have delivery confirmation tracking #'s. First class mail packages do not include any shipping insurance. Priority mail packages are now insured up to $50 value for free through the post office. If you would like insurance for your first class mail package, please message me so I can accommodate your request.

All items are made in a smoke-free and pet-free home.
*Small items and accessories can pose a choking hazard. Please do not leave a child unattended with any hair clip or accessory.*

SouthernBelleSweetie's Shop Policies

Welcome

Thank you for visiting Southern Belle Bowtique! I strive for 100% positive feedback and excellent customer service. Please contact me if you have any questions. Please read this entire policy page in full prior to placing your order. Items that say "ready to ship" are in stock and will ship asap. Custom order items can take up to 3 days to make before they ship, however most orders ship within 1-2 business days.
Please message me for current processing times if you need your item by a certain date. Thanks! :-)

Payment

Orders will be processed once payment clears. Currently, we accept paypal and etsy direct checkout. Please be sure your paypal address information is current. We ONLY ship to your address on file. You can use credit and debit cards on Paypal even if you don't have an account with them. It's really easy; you just complete the purchase by using your own credit or debit card.

**If you pay by a paypal e-check, your items will NOT ship until we receive confirmation from paypal that your e-check has cleared. This can take 1-10 business days depending on your bank.**

If you request a custom listing to be set up, please pay for it within 24 hours of it being published. If it has not been paid for after 48 hours, the listing will be removed.

Shipping

We ship items Monday - Friday (excluding weekends & holidays). Please keep this in mind when calculating "business days". Orders are shipped to paypal/etsy addresses only. My policy is to have packages in the mail within 3 business days. Most orders ship out on the first business day, however if I get backed up with orders, I will update my current processing time on my "Shop announcement page".

We ship first class mail to domestic US addresses. Priority mail is available at an additional charge and can be purchased at checkout on the shopping cart page by selecting your shipping preferences where you see your subtotal. There is a drop down menu where you can select "standard shipping - first class mail" or "rush order - priority mail processing".

Delivery Confirmation:
All orders will have a delivery confirmation tracking #. I am not responsible for packages after they are in the care of the post office. That includes lost, stolen, or damaged packages. Paypal automatically sends out an email to the buyer when a package ships and it will have your tracking # included. Sometimes it may take up to 24 hours after your package is mailed for the post office to update online tracking information.

Shipping insurance:
If you would like insurance on your item, please check my listing to add on insurance to your package. *****We (Southern Belle Bowtique) are NOT responsible whatsoever for lost, stolen, damaged, or missing packages.***** Our job is to make your order and mail it. After that, we have no control over what happens to it. That is the responsibility of the post office. If you do NOT purchase shipping insurance, your package will NOT be re-made, re-sent or refunded in the event that your package goes missing, gets damaged, stolen, or lost in transit. If you would like to add postal insurance to your package, you must message me so I can set up a listing for you to purchase insurance.
***By placing an order with us without buying shipping insurance, you are agreeing to the fact that we are not responsible for lost, stolen, damaged or missing packages.***

Refunds and Exchanges

We are not responsible for lost, stolen or damaged packages. You must contact the post office with any shipping concerns, as we have no control over the shipping process.
Please purchase postage insurance if you would like for your package to be replaced, refunded, or re-made in the event that your package is lost or damaged.
All sales are final unless I have grossly misinterpreted the description of an item.

Please review your purchase carefully and full read the entire description of the listing regarding color, dimensions, size, style, fabric, etc and make sure you are ordering the correct size, style, color, etc. If the listing requests a size, you must add it to the comments section at checkout or your order will not be processed.

We do not offer refunds, returns, or exchanges on items unless they have been grossly misrepresented. For example, if you order a red item, but we sent a blue item. Or if you ordered a 5 inch flower, but received a 3 inch flower, then we would ask that you return the item while we process an exchange for you to get the correct color.

We do not offer refunds, returns or exchanges on ANY items because of buyers remorse, or you changed your mind, or you do not plan to use the item anymore, or you failed to read the full listing description to know exactly what you were receiving. The buyer has a responsibility to read all listing descriptions, including colors, style, fabric, and size dimensions.

Additional Policies and FAQs

Elastic headband sizes:
-Newborn 13 inches
-0-3 months-14 inches
-3-6 months 15 inches
-6-12 Months 16 inches
-12 Months-Tween 17.5 inches
-Adult 18 inches

**Please put the size of the headband you need in the comment box at checkout!**
Please understand every baby and child is different so to get the perfect fit, it's best to measure their head where there headband would go. If you have any questions, please convo me.

All pieces are created by hand, so no two items are identical. That's the beauty of the product! Please allow for slight variances from what is shown in the made to order photos. Your item will not be grossly misrepresented, but sometimes can vary by a fraction of an inch or dye lots can vary from batch to batch. For example, pink will still be pink, but may be a shade of between each batch based on what our suppliers send us. We reserve the right to substitute the width of elastic for headbands, based on our current inventory and which elastic is the best color match for the flower you order.

Small items and accessories can pose a choking hazard. Adult supervision is suggested with our items and small children. Please do not allow children to place items in mouth.

Seller Information

All items are from a smoke-free and pet-free home.

Last Updated March 30, 2015