If you receive something broken/damaged please contact me within 7 days of arrival and provide a picture via Etsy Conversations. I will be happy to ship you a brand new item (if possible) or issue a refund. Shop owner reserves the right to discretion as to who pays for shipping in these circumstances.

All items must be paid for prior to shipping or processing, this includes custom work. If you are not satisfied and we can't produce something that makes you happy, you can return the item within 7 days of arrival for a full refund. YOU will be responsible for the return shipping.

All items within the U.S. (excluding Hawaii and Alaska) are shipped USPS Priority mail, which is typically a 1-3 day delivery time frame once shipped.

NOTE: Items are not made ahead of time, but when the order is placed. Therefore items may take up to 5- 10 business days to ship (this is an estimate, during high volume times it may be longer).

To save on the cost of shipping we use a variety of shipping carriers, including FedEx, USPS, & UPS. You will typically be provided with a tracking number to watch for your order's arrival, unless your item weighs less than 1lb. If you need your order by a specific date and prefer faster shipping, please contact me for other shipping options.

I BELIEVE IN RECYCLING as much as possible! For wooden signs I typically securely pack these in padded envelopes and/or boxes. Should you purchase from me, I strongly encourage you to recycle your packing material, either by using it when you ship something or taking it to your local recycling center!

Please contact me ASAP if there is any damage to your item upon receiving it. Please provide me with a picture of the damaged item via Etsy. See my Refund Policy for further info regarding returns...I am extremely thorough and I believe communication is very important for complete satisfaction. I'm happy to send pictures, emails, text messages and take phone calls during the production time. I want you to be happy with your unique purchase!

Please message me with any questions you may have.

TYPOGRAPHY SIGNS & CUSTOM ORDERS: We do our best to make sure you have your product in a timely fashion. Please allow up to 2 weeks for your order to be shipped (from the time payment is received). Most of the time we can fufill your order much quicker, however, it depends on our workload. If you need this item sooner than 2 weeks (plus shipping time) PLEASE message us immediately to let us know when you need your item (prior to ordering preferably).

Wholesale inquiries welcomed! Thanks!