SouwesterKnots' Shop Policies
Welcome to Sou'Wester Knots on Etsy. We specialize in traditional knots crafted into jewelry and gifts. We are happy to take custom orders, so please contact us if you'd like to order a modified version of any of our items.
We prefer PayPal.
We generally ship via USPS priority mail. Your items are handmade to order, and we will do our best to accurately estimate our shipping dates. Insurance is available for an additional fee depending on the price of the item. We ship within the US for a set rate (usually for USPS priority boxes), but reserve the right to charge more for international orders.
Refunds and Exchanges
If you are not satisfied with your purchase please contact us. We will make every effort to satisfy you. Refunds will be made on the item only, not shipping costs.
Please be sure to have your correct size available for any ring orders. There is some flexibility to the rings, but it is better to know your exact size. We will resize once for free (you pay return shipping).
Additional Policies and FAQs
We can customize most orders to your desired size, material, and design. Please convo us to discuss details, and we will try to accommodate your requests.
Last Updated March 11, 2014