SpiritMama's Shop Policies
Thanks for shopping at SpiritMama! Everything in my shop is handmade by me, Waxela (wa-shay-la) Sananda.
Convo me if you have any questions about my shop policies.
Items are prepaid and payment must be cleared before item will be shipped.
Shipping will be through USPS first class mail for items under $40.00 and USPS Priority Mail for items over $40.00. Insurance may be purchased for an additional fee. Insurance is not automatically included in the shipping cost, unless otherwise noted. It is the buyer's responsibility to request insurance on items below $200 value. All items over $200 have insurance included in the shipping price in the US.
Overseas (outside USA) shipping prices are 1st class prices. Please contact me for a price quote if you would like to ship Priority Mail.
Refunds and Exchanges
I do my best to show the item exactly how it is, and to describe it accurately. If you are not sure you want the item, or have questions, please convo me before your purchase. I will only do an exchange on items if it is agreed upon ahead of time, and in these situations the buyer is expected to pay for the shipping charges incurred each way.
Insurance is included for items over $200.00. If you want to purchase insurance for your items that cost less than $200 please contact me and I will bill you for the insurance cost.
I package very carefully, however occasionally an item is damaged in shipping. If it is an item under $200 and buyer did not purchase insurance then it is the buyer's responsibility. Please contact me and I will do my best to help you make a repair or replace the item. The cost of shipping will paid by the buyer in this case.
Additional Policies and FAQs
My current schedule is busy, so I may need 4 to 6 weeks to create custom cake toppers. Smaller items such as ornaments are faster. Please include the date you need to receive your item so I can be sure you receive it on time. I may require a rush fee for rush items.
Last Updated August 2, 2012