SplitRockRanch's Shop Policies
Welcome to Split Rock Ranch where fiber is our passion...and it shows!
My custom fiber blends and Random Batts of Fineness are mostly created using custom fibers and many blends will be Limited Edition. I want to offer unique blends that will offer fiber artists something unusual and unique for their special creations. Therefore, I generally don't use commercially dyed and prepared fibers blended together. I buy from different fiber artists here on etsy and elsewhere and choose from my wide selection of fibers when creating a new fiber blend.
My dyed rovings vary from dyepot to dyepot, even when using the same "recipe" because there are so many variables when dyeing fibers. I will gladly do my best to recreate a colorway but cannot guarantee that a repeat dye job will simulate a previous dye job 100%.
If you need something special and don't see it in our store, please convo me to inquire about having me get it for you or make it for you. I do my best to assist fellow fiber artists in acquiring their dream fibers!
Paypal payment is preferred but money orders are cheerfully accepted. Your order ships upon receipt of cleared payment. Please be sure that your shipping address on PayPal is correct! I use PayPal for my shipping so your package will go to the address listed on your PayPal account.
PayPal payment is due immediately unless you have contacted me prior to purchase and arrangements have been made.
Money Orders are due within 10 days of the date of purchase or items will be relisted.
If you need additional time for payment, please contact me prior to purchase and we'll see if we can work something out.
Colorado sales tax of 3.9% will be added to all purchases made and shipped within the state of Colorado. This is added on by PayPal upon checkout.
I generally ship via USPS first class mail, unless the package goes over the 13 oz weight limit, then items generally ship via USPS Priority Mail. I add a small handling fee to cover packaging, etc. I use recycled plastic bags to ship most items via first class mail and they are pretty pricey but VERY good bags and I can fit quite a bit in them.
Insurance is available for an additional fee. If you'd like to add insurance to your package, just convo me prior to paying for your purchases and I will send a new invoice with insurance fees added.
If you would like your purchases to ship via Priority Mail regardless of weight, please convo me prior to paying for your purchases and I will send a new invoice with Priority Mail fees.
I am willing to ship to most areas worldwide so if you don't see your country in the listing, convo me with the item(s) you'd like to purchase and I can get a shipping/handling quote for you and add your country to the listing(s). All customs fees are the responsibility of the buyer.
Please be sure that your shipping address on PayPal is correct! I use PayPal for my shipping so your package will go to the address listed on your PayPal account.
Refunds and Exchanges
Refunds are available if merchandise is defective. Convo me with the problem and I will give you instructions on what to do. Requests for a refund must be made within 7 days of receipt of the item.
Additional Policies and FAQs
I gladly accept custom orders. At this time I do not offer wholesale sales but I'm considering doing some wholesale within the next year.
Last Updated October 6, 2011