Spools And Bobbins ~ Gifts, Wedding & Home Décor
SpoolsAndBobbins' Shop Policies
Welcome to "Spools And Bobbins". My objective is to have delighted customers who would be happy to return to purchase additional items.
PayPal is the preferred method of payment and includes credit cards such as Visa and Master Card. By clicking on "PayPal" at checkout, you will have the option to pay with a credit card.
Canada Post shipping will be used. Most items will be shipped in a bubble envelope. With regular mail, there is no tracking number provided. For large orders, it is recommended that you upgrade to a shipping option that provides a tracking number and includes insurance.
Please allow 1-2 weeks for delivery, depending on your proximity to Toronto, Ontario in Canada.
Although not guaranteed, typical delivery times are:
Within Canada ~ arrives within 3-7 days to most locations
United States ~ arrives within 7-10 days to most locations
Most other countries ~ arrives within 14-21 days
To keep shipping costs low, recycled file folders or cardboard in good shape are used.
To ship your item in a box as a small package will cost more. Please contact me if you wish this choice of packaging and do not mind paying the increased shipping cost.
Refunds and Exchanges
If you are not a delighted customer, please let me know why you are not and we'll see what we need to do to improve the situation.
Unfortunately, there are no returns or refunds on custom orders.
If the seller agrees to a return or refund, please note that the buyer must return the item in the original packaging (or similar) and the returned item must be in the same new condition and un-used.
The buyer will need to cover the costs of the return postage.
The buyer can use the address provided on the seller's return address label or may contact the seller for confirmation of mailing address.
The item must be returned within 1 week from when it is received.
Refunds are only provided when the seller receives the returned original item.
Additional Policies and FAQs
If you would like a custom order completed for you, please let me know the details of what you would like handmade.
Last Updated January 4, 2015