SpringwoodSoaps' Shop Policies
I'm sorry but due to health problems I've decided to close this shop for now.
My husband has taken the reigns and opened his shop below.
Be sure to visit my husbands shop RegularGuySoap: http://regularguysoap.etsy.com
**I just opened a new account/shop http://simplyteal.etsy.com for awareness jewelry line I'm working on now.
We accept Paypal and Direct Checkout. All reserved orders will be canceled if not purchased in 48 hours.
Note: All GA residents will be charged sales tax of 8%
If a separate paypal invoice has been sent to request payment and we don't receive payment within 30 days we will cancel the order.
Please see our return policies below.
We ship to your Etsy address so if you need it shipped elsewhere please provide a note in the "note to seller". All shipments are usps.
Current shipping time is 1 - 3 days (SEE SUMMER NOTE BELOW) Shipping is very important to us and we stride on keeping a tight schedule. We convo you with a ship date so you will know exactly when your item is on it's way!
Save on shipping! Etsy will calculate shipping. Any shipping overages over 1.00 we will refund back to your method of payment used.
We can fit 4-5 bars of soap and 2 oz whipped soap in the flat rate bubble mailer and this will only be 5.95 for US shipping! Be sure to take advantage of this combined shipping!
During the summer months we may only ship Monday - Thursday during extreme heat. If you need your order sooner we can ship priority mail or express mail for an additional charge. Please let us know in a convo if you require this shipping and we will reserve your order.
Some of our items are packaged with packing peanuts. These are being recycled from our supply orders. :) Please do what you can to recycle any packing peanuts and together may be we can make a difference for the environment.
Refunds and Exchanges
Due to the nature of the product we don't accept returns, however we will exchange or refund when needed, please contact us as your satisfaction is very important to us and we will work something out!
If you don't receive your order please contact me right away and hopefully we will be able to track down your order together.
Additional Policies and FAQs
Some of our soaps may vary in color batch to batch due to the natural colorants that can vary but that's what makes it all the more handmade :)
Many of our photos have more than one soap in the photograph. All listings unless otherwise stated are for one soap. If you would like additional bars please convo us for a reserved order!
When in contact with warmer climates, or hot Postal trucks, the soaps may arrive feeling slippery or soft to the touch. Just unwrap your wonderful bar and leave to dry for about an hour or place in the freezer/refrigerator. :)
We are located in the South so during the hot summer months some products will not be offered for sale until cooler weather.
Last Updated December 15, 2014