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SquirrelAndArrow's Shop Policies

Welcome

Welcome to WonderFactory - where fabric and beads come to life!

Payment

Payment is expected at the time of checkout. At this time I accept PayPal and credit card payment made through PayPal. Click here for instructions on how to pay by credit card: http://help.etsy.com/app/answers/detail/a_id/361

Shipping

At this time I only ship to the United States and Canada.
All orders will be shipped via USPS First Class mail within 24-72 hours from the time payment is received. Insurance and shipping upgrades are available for additional charge. Please convo me prior to check out for a shipping quote.
All orders will be shipped to the address you have listed on Etsy, unless otherwise specified.

* CANADA ORDERS
Any customs fees, taxes, tariffs, duties, etc. are the sole responsibility of the Buyer.

I will not misrepresent your purchase as a "sample" or "gift" to avoid duty and taxes.

Please allow up to 4 weeks for delivery of your order.

Refunds and Exchanges

I strive to provide quality product that you will be sure to love. If for any reason you are not satisfied with your purchase, please contact me immidiately.

*Returned items must be received within 14 days of you receiving the item.
*Returns will be accepted only in their original condition and packaging.
*Please contact me if you item arrives damaged. I will be happy to replace it for you or process a refund upon return.
*I will refund the original shipping fee on returned items, however, return shipping is the sole responsibility of the Buyer.

Note: For hygenic reasons, I do not accept returns on post earrings. Please contact me prior to purchasing if you have any questions.

Last Updated April 28, 2011