Due to the nature of custom stamped jewelry, we are unable to provide refunds once your piece has entered production. However, we will gladly replace any piece that has been stamped due to an error on our part. Please contact us for return authorization to return your original piece to us.

Pre-made, non-customized, or ready-to-ship items may be returned for refund within 15 days of purchase, provided they are returned in new condition. Please contact us for return authorization. Return shipping costs are the responsibility of the buyer. There is a restocking fee of 20% of purchase price, and will be subtracted from any applicable refund.

We accept Etsy gift cards, credit/debit cards via Etsy Direct Checkout, and Paypal.

Payment in full is due before your item will be crafted. For ready-to-ship items, payment in full is due before your item will ship.

Shipping will be made via USPS First Class. Available upgrades to priority or express mail are listed in the shipping upgrades section when checking out. For upgrade to insured mail or signature confirmation, please convo us.

Please check our shop announcements for current production times. You will receive an email notification with a tracking number when your item ships.

Once the package enters the USPS, we are not in control of any delays, damage or loss.

***ITEMS THAT ARE MARKED "DELIVERED" BY USPS TRACKING WILL NOT BE ELIGIBLE FOR REFUND OR REPLACEMENT***

Please ensure that your mailing address is correct before finalizing your transaction. For shipments that are returned to us as undeliverable (due to no forwarding order, attempted - not known, no such street/number or other insufficient address): We can reship once mailing address is verified. Buyer is responsible for postage to re-ship.

International customers: We thank you for your business, but ask that you please verify your country’s import fees/taxes, customs process and other costs or time delays associated with receiving a package from the United States. Packages may be delayed due to your customs inspections, pending fees due or local postal carrier. We typically declare items as costume jewelry, fashion accessories or similar. We are unable to declare any item purchased as a “gift.” Refunds and returns will not be processed for non-receipt due to refusal to pay customs duties, as these are the responsibility of the purchaser.

Warranty Info:
All components of your jewelry are under warranty for 45 days from the date of purchase. Should your jump rings loosen or chains break from normal wear and tear during this time frame, we will replace them for you free of charge. After that period, we offer a "Refresh and Renew" service to inspect and repair your piece. Components will be checked and tightened, lettering darkened, and everything polished or finished before being returned. Please contact us if you would like to purchase this service for your jewelry.