StarJewels

Handmade raw crystal, gemstone & personalized jewelry

San Francisco, California · 2372 Sales

StarJewels

Handmade raw crystal, gemstone & personalized jewelry

San Francisco, California 2372 Sales On Etsy since 2009

5 out of 5 stars
(746)

Announcement   One-of-a-kind and personalized handmade jewelry designs, including raw gemstone jewelry, bohemian bracelets, wire wrapped gemstone flower necklaces, gemstone, crystal and metal necklaces, bracelets, earrings, rings, anklets and more. Emphasis on gemstones, natural materials, repurposed vintage, and recycled materials.

Announcement

Last updated on Jul 13, 2018

One-of-a-kind and personalized handmade jewelry designs, including raw gemstone jewelry, bohemian bracelets, wire wrapped gemstone flower necklaces, gemstone, crystal and metal necklaces, bracelets, earrings, rings, anklets and more. Emphasis on gemstones, natural materials, repurposed vintage, and recycled materials.

Sarah Stettler

Contact shop owner

Sarah Stettler

View all 119 items

Reviews

Average item review
5 out of 5 stars
(746)
View all 746 reviews

Shop policies

Last updated on May 24, 2017
Welcome to my shop, StarJewels!

I hope you enjoy my handmade gemstone jewelry. I take pride in producing unique, beautiful, and one-of-a-kind pieces of wearable art, and providing superior quality and service for my buyers. I have been creating and selling my unique jewelry for over 25 years, via boutiques, online venues, charity auctions, parties, private sales and custom orders.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
I strive for 5-star service and satisfaction on every order, and want all my customers to be happy with their purchase. Please read descriptions carefully, I take care to describe items accurately and am not responsible for customers not reading descriptions. I do custom orders so if you want a necklace with a different length, etc., please convo me before purchase and before shipping. If you see someting in my sold items you like, convo me, I may be able to duplicate it for you. If there is any problem with your order, please convo me immediately, and I will do my best to make it right. Please convo me with any issues before leaving anything less than 5-star feedback. I package my items carefully and ship to avoid damage. In the unlikely event of damage during shipping, I will replace, repair, or refund your item (must be returned) at my discretion unless shipping insurance is purchased by the buyer, in which case buyer may elect a refund. Items confirmed as delivered by the post office will not be replaced or refunded if claimed as lost/stolen.

Cancellations: Orders cancelled before work is begun or shipped may receive a refund MINUS nonrefundable fees I am charged by PayPal and Etsy.

Returns: Custom and personalized orders are NOT returnable except in the case of damage during shipping, see above. I accept returns on all other items postmarked with seven days of receipt for a refund of purchase price, excluding shipping and minus nonrefundable fees I am charged by PayPal and Etsy. Buyer pays original and return shipping, except for cases of seller error (e.g. you receive the wrong item), in which case I would assume any additional shipping costs incurred by my mistake.
Payment
I accept PayPal (you may pay via credit card or bank transfer via PayPal) and credit cards via Direct Checkout. If these are not possible for you I will consider personal checks and money orders for orders over $50, however I will not ship for 7 days or until payment clears. Sales tax will be applied for California residents in accordance with local law. Taxes are charged on item only, not on shipping or insurance. Customs, VAT or other fees due to destination country are the SOLE responsibility of buyer and not included in purchase price. Cancellations may be accepted if no work has begun, minus any non-refundable fees.
Shipping
All items are safely packaged and shipped via USPS. Shipments within the United States include delivery confirmation and tracking. U.S. orders may be upgraded to priority mail for an additional $5 if seller's schedule permits. please convo. Insurance available at USPS rates (I will not insure for more than the cost of the transaction)

INSURANCE FEE RATES

Fee . . . . . . . . . . Insurance Coverage
$1.65 ................ $0.01 to $50
$2.05 ................ $50.01 to $100
$2.45 ................ $100.01 to $200
$4.60 ................ $200.01 to $300
$5.50 ................ $300.01 to $400
$6.40 ................ $400.01 to $500
$7.30……………$500.01 to $600

International buyers are responsible for any local taxes or duties on their shipment. Sorry, but I cannot mark transactions as "gift" to avoid customs, doing so is illegal and can result in large fines.

Orders to Saudi Arabia can only ship via USPS First Class Mail if under $50 according to their postal regulations. Please be aware you may need to print out your invoice to show to the P.O. there to prove value (I include value on customs form but have had issues with this in this country). I am not responsible for other countries not abiding by their own written regulations and no refunds will be given for non-delivery of packages proved shipped by U.S. tracking and not delivered despite meeting regulations. Non-custom items I receive returned in good condition will be credited for purchase price minus fees and shipping will not be refunded except in case of seller error.
Additional policies and FAQs
Custom orders welcome, please convo me with your request. Processing times may vary, let me know with your request if needs by a particular date. Please note that coupon codes are not valid on custom orders.

FEEDBACK: Please remember to leave positive (5-star) feedback on your purchase— thanks! My hard-earned 5 star rating means that anything less than 5 stars counts against my shop as NEGATIVE feedback. If you have any reasonable concerns about your order, please contact me via convo PRIOR to leaving feedback. I strive to provide 5-star service and satisfaction on every order by working hard to describe items accurately, fill orders correctly, meet my stated processing times, and providing responsive customer service. I have a high accuracy rate but if I ever do make a mistake or if there is a problem on your order, *please* tell me about it ASAP via convo so I can make it right for you! I always want to make things right for my honest and reasonable customers, especially when they ask me nicely. I reserve the right to refuse/cancel future orders from customers who leave negative feedback (less than 5 stars). Honest customers need not worry, but scammers (unfortunately there are a few bad apples out there) please note: Feedback extortion (trying to get something for nothing with bogus claims or implied threats of negative feedback) is against Etsy policy, will be reported, will get you nowhere in my shop, and may result in the suspension or permanent removal of your account from Etsy.

Invoices are available for you to print out from My Purchases. I do not include printed invoices in packages unless specifically requested to do so, so you do not need to ask me not to when sending a gift to recipient.

Gemstones and other materials are described to the best of my ability and as they were sold as to me. I purchase my gems and supplies at gem shows, online, and in stores. I do not independently test or grade stones or other materials, I describe them as they were sold to me and based on my own experience and knowledge working with many gemstones over the years.
Privacy
Privacy policy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services Privacy policy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (1) my processing of some of your information based on my legitimate interests and (2) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Sarah Stettler, am the data controller of your personal information as it relates to inquiries made or purchases you make through my Etsy Shop StarJewels. If you have any questions or concerns, you may contact me via Etsy Convo or email me at at Sarah [!at] starrcreative.com.