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StarOfHope

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StarOfHope

Shop policies

Last updated on March 3, 2011

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
I am dedicated to quality workmanship and excellent customer service, I make every effort to photograph and describe my items accurately and in detail. If your purchase is not as you expected it to be, please contact me as soon as posible.All vintage sales are final.
I am a reasonable person and I want my customers to be happy.
Refunds and exchanges will be handled on a case by case basis.
I am dedicaded to a quality product. If something I made breaks through normal wear and tear, I will restring or rewire it for you at no extra charge.
Payment
Paypal.
Please be sure your Paypal address and your Etsy address match, if they are different please send me an e-mail with address confirmation message.
Shipping
Once I have received confirmed payment for your purchase I will e-mail you with a ship date. If for some reason I am not able to ship on the date promised, I will send you an e-mail alerting you to the new shipp date. I WILL MAKE EVERY EFFORT to ship within one or two business days of confirmed payment.

UNITED STATES SHIPPING.
I ship via USPS first class. if you would like expedited shipping , please contact me via convo prior to the purchase for a price quote.
Packages $40.00 and under price included confirmation.
Packages over $40.00 shipping price included insurance.
If you would like to purchase insurance for a package valued under $40.00 , please contact me for a price quote.

INTERNATIONAL SHIPPING.
I ship via USPS first class international.
If you would like to expedited shipping or add extra insurances please contact me for a price quote.

CUSTOMS.
All customs charges , fees and import duties are responsability of the buyer.
The custom form that I am required to complete is a federal document, it is my policy to be honest on the customs form.(no misrepresent items)
Additional policies and FAQs
Alquemy and custom orders on artesan jewelry are welcome! remember ''you show off your sense of style'' my stuff is one of a kind.