StarWaveCreations' Shop Policies
Welcome to Star Wave Creations. I hope you enjoy browsing thru my shop. Please check back regularly as I have a multitude of pieces not yet listed. I'm not very speedy at photographing, editing, descriptions and listing...I'd rather be making jewelry:)
Since I have my own small business that means all my attention goes to my customers and their happiness. My goal is that my customers' needs are met. Please feel free to contact me about any questions you have about an item(s) before you proceed to checkout. I want you to really enjoy my special creations.
I accept PayPal payment only please, and for this reason ask that payment be made at time of purchase. If payment has not been completed shortly after purchase, I will send you a gentle reminder. I understand that there are occasionally real life issues that can interfere with completing your purchase, but please do contact me if payment will be delayed more than 24 hours. If I have not heard from you within 24 hours regarding delayed payment, I will cancel the sale. I am very convo friendly, so please feel free to contact me if you have any questions.
Note that I do not consider an item "sold" until payment is completed. I will not hold items unless prior arrangement has been made. If you delay payment, I cannot guarantee that items will be held and available for your order longer than 24 hours (unless we have previously made arrangements for this).
You may use your credit card or debit card through PayPal, even if you do not have a PayPal account. Again you can still purchase items even if you don't have a PayPal account.
Unless your purchase is over $25 free shipping does not qualify for a tracking number.
Need help with the check out? Please click here for more info:
If a Reserved listing or Custom listing is requested, I will hold the item for 48 hours. If after 48 hours the listing is left unpurchased/unpaid, the item(s) will be un-reserved/sale canceled and those items will be made available to other customers. Thank you for your cooperation & timely payment.
All Star Wave Creation jewelry arrives in a lace bag wrapped it pretty tissue paper inside a cute decorated paper bag suitable for gifting. Unless otherwise requested, multiple items are shipped in the same package. Need a personalized note? I would be more than happy to include one with your gift upon request.
Unless made to order, all orders will ship within 2 business days of receipt of payment. Your purchase will be sent 1st class via USPS, unless other arrangements are made prior to check out. All USA shipments include Delivery Confirmation. I know when I order something I like to check up on my package and make sure its where it needs to be.
Insurance however is not included in the shipping cost. If you would like to add insurance or other additional services, please contact me for a quote and adjusted invoice. For international shipments, delivery confirmation is not available. Seller is not responsible for lost items in the mail. If you would like to have your purchase shipped registered mail, please contact me for additional information prior to purchase.
Refunds and Exchanges
I want you to absolutely love your purchase! If, however, In the event that you are dissatisfied with your purchase, I will refund the purchase price or issue a store credit - minus shipping fees. You must contact me within 7 days of receipt and return the item within 30 days of purchase. The item must be in original condition and returned before refund or issuance of a store credit.
Any returns must be shipped with delivery confirmation and tracking number. This protects you in case the item is lost in the mail.
Note: I pack carefully using excellent medium, so the article should arrive in excellent condition. Stones and other components are subject to breakage by use and handling, so always wear and store with care. I will not be responsible for breakage due to misuse or normal wear and tear or bad packaging when returning..
Additional Policies and FAQs
Need a necklace or bracelet to go with some earrings, or vise versa. I love doing custom work, so please contact me if you have something in mind. Each purchase comes with a special gift my way of saying Thank You for choosing Star Wave Creations
Last Updated May 2, 2014