StateofDistress

Payment for orders must be in place before an order is started.

Please remember to include a phone number when placing an order in order for us to be able to pass this on to the courier, failure to do so can result in your item shipping being delayed.

If you encounter any issues then contact us directly and we will always do our utmost to investigate and to resolve the issues at hand.

Any customs taxes and duties fees (though rare) are out of our control and as a result these are the buyers responsibility, should they be charged.

Please note international parcels DO NOT get returned to us, there is a charge for this from the couriers which costs approximately £35, which is not cost effective for us so we will not pay for this. When the return fee isn't paid the courier company destroy the parcels. So please ensure you check your parcels whereabouts if you haven't received it after 2 weeks as once they're returned to the courier hub they will not redeliver to you and it will be destroyed and you will then need to buy a replacement should you want one.

We are not responsible for unclaimed parcels or parcels where the customer has provided an incorrect address resulting in parcel returns, which in turn will lead to parcel destruction. We will help you locate parcels if there are issues but make sure you watch the timelines after the shipping date.


UK parcels are sent first class as standard and once dispatched you will receive an e mail from etsy containing your tracking number. If you are not in when your parcel arrives you should receive a "sorry we missed you" card with instructions on how to either rearrange delivery for a convenient day or how to collect your parcel. If you do not collect within 2 weeks your parcel will be returned to State of Distress, if it is returned due to non collection and you require it to be resent the charge for returning it is paid for by you.

Thank you for shopping with State of Distress ❤️