StellarSunshineHoops

Handcrafted custom made hoops

New York, United States · 4719 Sales

StellarSunshineHoops

Handcrafted custom made hoops

New York, United States 4719 Sales On Etsy since 2010

5 out of 5 stars
(1337)
Shop owner

Casey

Contact

Announcement   ✮✮✮SALE TIME! And it's a BIG one! Get 15% OFF all hoops with the coupon code FALL15. Get a whopping 20% OFF orders of $50+ with code FALL20✮✮✮

✮I'm currently shipping out hoops approximately *7 business days* after order. There is a RUSH upgrade available, which ensures your custom hoop will ship out the NEXT business day. US orders of collapsible and mini hoops will take just 2-3 business days to arrive once shipped. Noncollapsible style hoops take longer to ship. All hoops will be made collapsible unless otherwise specified.

Announcement
Last updated on Sep 10, 2016

✮✮✮SALE TIME! And it's a BIG one! Get 15% OFF all hoops with the coupon code FALL15. Get a whopping 20% OFF orders of $50+ with code FALL20✮✮✮

✮I'm currently shipping out hoops approximately *7 business days* after order. There is a RUSH upgrade available, which ensures your custom hoop will ship out the NEXT business day. US orders of collapsible and mini hoops will take just 2-3 business days to arrive once shipped. Noncollapsible style hoops take longer to ship. All hoops will be made collapsible unless otherwise specified.

Casey

Contact shop owner

Casey

Reviews

Average item review
5 out of 5 stars
(1337)
heatherschacht

heatherschacht on Sep 27, 2016

1 out of 5 stars

After submitting a cancellation and getting a response, I was still charged for the order and never received the item. And after reaching out to the shop I got no response. I was really looking forward to having an economical hoop and am very unhappy. While the cancellation was to change the sizing I'm upset that I was charged before I was able to respond, and was still never shipped anything.

Casey

Casey responded on Sep 27, 2016

Hi Heather, I sent you several messages when you placed your order, as it was an unusual size, but did not receive any responses. Because your cancellation request was due to ordering the wrong size, I would have been able to simply edit the order, rather going through the cancellation and refund process, which can be inconvenient to customers as it can take several days for your bank to process a refund. My apologies for not responding to your message on Sunday. While I often work 7 days a week, occasionally I respond to weekend messages on Monday. I hope you can understand my intentions of making the best custom created hoop for you. I have issued a cancellation and full refund.

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Shop policies

Last updated on July 15, 2016
Hi! Thank you for checking out my shop. I am truly honored to help you along your hoop journey. Hooping has had a positive permanent impact on my life, and I consider it a privilege to have the opportunity to make hoops for so many wonderful people. I always put 100% effort into every hoop I create.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
Payments can be made via direct checkout and paypal. Etsy does not share your payment information with my shop, just your shipping address.

There is a 24 hour cancellation window. Cancellations will not be issued once construction has begun on your custom created hoop.
Shipping
My current processing time is approximately *7 business days* from order. Ship dates on orders are estimated, and depend on factors such as order queue. I ship via the USPS priority mail system. Collapsible hoops and mini hoops typically arrive anywhere in the continental US in 2-3 business days once shipped. Standard (non collapsible) hoops can take longer to be delivered due to their increased size. I ship from NY, so the further you are from NY, the longer shipping will take. Processing can take longer if all information is not received at time of order. You can expect delivery 14-21 days after your order is placed.

If you need your hoop ahead of schedule, you will have to upgrade to the expedited shipping option. For a $15 fee, your hoop will jump the line and be custom created and shipped out next business day

Once your hoop has shipped, I will send you an e-mail notification with the tracking info. Please note that the tracking info may not always updates frequently, however it will always be updated when your hoop has been delivered.

INTERNATIONAL CUSTOMERS: All eligible hoops must be made collapsible for shipping purposes. USPS does not provide "Scheduled Delivery By" dates for orders shipped outside the US, but typically take 6-14 business days to arrive once shipped. International Customers are responsible for all additional fees (Customs, Duty, VAT, etc.) I cannot mark "gift" on international Customs forms, or falsify the value, to help you avoid higher fees, as doing so constitutes mail fraud. If you do not pick up your hoop from your post office, it will be issued "return to sender" and you must cover the cost to reship.

Some post offices require hoops to be picked up at the local post office, rather than delivered to your door. This happens frequently with international orders. Your local USPS should notify you that your package is awaiting pick up. If the item is not picked up within 2-3 weeks, it will be issued return to sender, and you must pay for a second shipping. I cannot issue refunds due to an error on customers end.

Local customers: There is a coupon code available that will void shipping charges. After your hoop is complete, we will arrange a local pick up. If you are utilizing the local pick up option, please note that meetings for pickups are contingent on a time/day that is convenient for BOTH parties. Location of pickup is 100% at my discretion and always in a public place.
Refunds and Exchanges
Due to the custom nature of these items, I am not able to issue refunds due to user error. It is up to the customer to be sure they have selected the correct size/material. I have provided detailed descriptions of tubing and welcome inquires about sizes before the order is placed.

Hoops are shipped securely in biodegradable bubble wrap and packing tape. If there is a rare instance of damage during shipment, take photographs immediately while your hoop is still in it's original packaging and message them to me. I will submit a claim to USPS and be able to create a new custom hoop for you. This is not possible without photographic evidence.
Additional policies and FAQs
You will receive a coupon code for 10% off when you place your order. This can be used on all future orders! Wholesale discounts available for orders of 4 or more hoops. Please also note that I work exclusively with PE (polyethylene tubing), which I stock in the three most common "sizes":
3/4" 160psi: Heaviest, about 1.5lbs depending on tape and diameter.
3/4" 100psi: Midweight, about 1lb depending on tape and diameter
1/2" 125psi: Lightweight & thinnest. Around 9oz, depending on tape and diameter. Thickness equal to 3/4" hdpe and 3/4" polypro, due to the natural of the way the manufacturers measure tubing widths.