StickerHog's Shop Policies
We love vinyl and all the things we can do with it.
We now accept all major credit cards directly through Etsy as well as through PayPal.
Massachusetts Residents will be charged 6% Sales tax when checking out.
We ship items in the continental United States and internationally. All of our products are shipped FedEx Ground or USPS. We can also ship your package 3-Day Express, 2-Day, or Standard Overnight for an additional charge if you would like your order to arrive sooner. Shipping rates are based on weight, size and destination of your package. If you need your order by a certain date, please indicate so in the additional instructions section on the checkout page and we will make every effort to make sure that your package arrives to you on time. Most orders are shipped out within 3-5 business days unless otherwise specified via the website or e-mail.
We ship orders out within 3-5 business days. For custom orders, after proof approval we ship orders out within 1-3 business days. Please keep in mind that FedEx Ground shipping can take up to 1 week. These numbers are just estimates though and should be used as a guideline when placing an order.
International tariffs, taxes, and or brokerage fees are the customer's responsibility.
First Class International is the most economical international shipping method, however the United States Postal Service does not provide an estimated time frame in which to expect your package. (We estimate that it could take up to 8 weeks, however it could take longer as this delivery frame is not guaranteed.) International packages shipped via USPS First-Class International or USPS Priority International are not insured, and do not come with tracking information, as USPS does not offer this service.
Refunds and Exchanges
Unused stock design decals in original condition can be returned or exchanged within 14 days minus a re-stock fee and ship costs.
Returns/exchanges are not accepted on custom orders or personalized decals. All sales for custom decals are final, sorry!
Please contact me immediately if you have any questions or concerns regarding your order.
We are not responsible for decals that are damaged during installation, placed on wall crooked and any other improper installation. We will however be happy to replace your decal at a discounted rate plus shipping.
We do not recommend decals for textures walls. If you surface is not suitable for wall decals or your are not sure email is and we can send you a test decal.
Order Lost or Damaged In Transit
If you order has be lost or damaged during shipping we will be happy to send you a replacement decal. We may for claims purposes with our carrier require a photo of the damaged product and packaging.
Additional Policies and FAQs
What are Sticker Hog Wall Decals?
Sticker Hog Wall Decals are a great way to add flair to any room for an affordable price! Wall decals are large self adhesive designs that adhere to the wall and are created in the design and color of your choice. They are simple to install and they are also removable so that when you are ready to revamp your room again, all you have to do is peel them off!
How easy is it to install Sticker Hog Wall Decals?
Sticker Hog wall decals come with installation instructions as well as a squeegee for application. Our step-by-step instructions with photos are easy to follow. If you want to view our step by step installation instructions before your purchase, please review Sticker Hog Installation Instructions.
Please note: Some of our larger decals come in sections that will seamlessly overlap during installation. Decals that are larger in size are easier to install with an extra set of hands.
How easy is it to remove Sticker Hog Wall Decals?
Sticker Hog decals are easy to remove from your walls. Simply start at one corner, roll them down at an angle and gently peel off the wall. Some touch ups may be required, depending on the age or condition of the painted surface underneath as well as the type of material used for your decals.
How are Sticker Hog Wall Decals made?
Each Sticker Hog wall decal product is made to order according to your specifications, but most of our products are either cut decals or print decals. These are processed through our wide format cutters and printers.
I just painted my walls. How long should I wait before applying my new decals?
Our vinyl manufacturer recommends that freshly painted surfaces be allowed to dry for at least 3 weeks before applying decals. This allows ample time for the surface to completely dry, thus allowing the decals to stick properly.
How do I contact Sticker Hog Wall Decals?
Send Sticker Hog an email. We are located in Lowell, MA and our business hours are 9:00 AM to 5:30 PM EST Monday through Friday.
What is the difference between a Cut Decal and a Printed Decal?
A Cut Decal is a design cut out from one of our solid colored rolls of vinyl which you can view on our color chart. We have gloss, matte and specialty colors to choose from. If you purchase a multiple-color cut decal, you will receive each color in separate sheets.
A Printed Decal is when a full color design is printed directly onto matte white vinyl. It can then be cut out or trimmed to size, depending on your specific graphics. This option is best for full color designs or illustrations with many colors as they can be printed all at once the matte white vinyl.
I have textured walls, will Sticker Hog Wall Decals work on textured surfaces?
Sticker Hog wall decals will NOT work on textured walls. Walls must be smooth, flat, and free of debris.
Can I reuse Sticker Hog Wall Decals after I take them off the wall?
We have 2 different wall decal vinyls. One is semi-permanent for one time use and has a matte finish. The other is a repositionable vinyl that is reusable which has a fabric texture and is much thicker. Repositionable decals are not suitable for all applications and are only done on request. Additional charges may apply.
Please note: As all surfaces may vary, Sticker Hog Wall Decals cannot guarantee the condition of your walls and cannot be responsible for any paint loss or damage caused upon removal. If you have any texture on your wall, the decal may not be able to lay completely flat over the bumps and into the nooks of your surface. The texture may be visible through the decal and there is the possibility of air bubbles within the texture.
Processing, Shipping & Delivery Times
What is the standard processing time?
Our standard processing time is 3-5 business days for all of the products depending on proof approvals is applicable.
How long will it take for me to receive my decal?
Shipping times within the Continental US are based on which shipping method you select at checkout, as well as where you are located. If you select UPS Ground as your shipping method, you can check to see how long it will take for your order to get to you after it has been shipped. International orders will vary.
We do offer other Fedex shipping options as well at an additional cost. Other options available are as follows:
Fedex Standard Overnight (Saturday delivery available at an additional charge)
Fedex 2 Day
Fedex 3 Day Express
For orders being shipped to Alaska and Hawaii, we ship via USPS Priority Mail.
Please note: Shipping options do not affect the processing time in which your order is produced.
Does Sticker Hog Wall Decals provide tracking information?
Yes we do! We ship via Fedex or USPS within the Continental United States and internationally. Once your order has been processed for shipping, you will receive an email from us with your carrier and tracking information to the email address you provide us.
Please note: There is NO tracking information available on International orders as USPS does NOT provide this service. We apologize for any inconvenience.
How long does International Shipping take?
We ship all of our International orders via United States Postal Service. First Class International is the most cost-effective method, however it is not available to all destinations, and can take anywhere from 1-5 weeks for delivery. Priority International is also an option, and, per USPS' guidelines, it may take anywhere between 6-10 business days for delivery. Please keep in mind that both of these time frames may or may not include delays incurred by your country's customs department.
Please note: There is NO tracking information available on International orders shipped via USPS, as USPS does NOT provide this service. We apologize for any inconvenience.
Returns, Exchanges & Cancellations
What if I buy from Sticker Hog Wall Decals and I change my mind?
We will accept most returns EXCEPT custom decals. You can view the details of our return and exchange policies by clicking here.
What happens if my Sticker Hog Wall Decals and/or products are damaged in transit?
Sticker Hog Wall Decals will replace any products that are damaged in transit. Just email us and let us know along with a photo of the damaged unused product. Please keep your damaged package, as Fedex/carrier may need to inspect it for insurance and claims purposes.
I just placed an order, but I need to cancel it. What is Sticker Hog Wall Decals cancellation policy?
Standard Processing orders may be cancelled within 48 hours unless we have already processed your order. All of our products are made in the order that they come in. All cancellations must be authorized by a Sticker Hog Wall Decals representative. Please email us your order number and reason for return.
10 Kearney Square #208
Lowell, MA 01852
Last Updated October 15, 2014