StinnettStudio

CUSTOM ORDERED ITEMS CANNOT BE RETURNED. I cannot be responsible for what happens to the merchandise after it leaves my post office and I can't track it after it leaves the US. However, shipments are insured for damage during shipping. If your purchase arrives damaged, please do your best to document the damage with photos. Please include photos of any signs of damage to the packaging as well. The insurance company will be the one to determine the amount of refund. In the case that it is determined to be a total loss and a full refund, not including shipping, is to be issued, the buyer will have to show proof of total destruction of the item.
Also, I don't know if you will be able to recover the custom fees in the event of damage. This will be the customers responsibility to find out and pursue.


EU customers: I do my best to make and sell quality pieces of artwork and to package them for safe shipping. In the event that you choose to return an item,
According to the Right of Withdrawal policies You may return an item that was purchased from my shop up to 14 days after receiving it. I will give you a full refund if it is returned without damage and is in good salable condition, including the price of the original shipping to you, but not including the price of the return shipping.

However, CUSTOM ORDERED items like walking sticks or canes and artwork are not included in the (Right of Withdrawal).

I only accept credit cards, and paypal through Direct Checkout.

For international sales: all custom duties, import taxes and fees are the responsibility of the buyer and buyer is advised to consider the additional cost of these fees in your country before purchasing from me.

I ship UPS, USPS, and Fed-Ex. Insurance, tracking and delivery confirmation is usually added. A signature will be required at the time of delivery.


For my Australian customers: The walking sticks have to be shipped to you by UPS. Our regular US Postal Service would not ship the sticks due to length restrictions. Contact me with your address and I will give you a more exact shipping price on any of my items for sale to Australia.
I can ship Canes, via USPS.


Other International sales:
I appreciate all my friends in every nation! But at this time I am not accepting any new orders for sticks or canes that need to be shipped internationally accept to Canada. I am sorry, but it is difficult to get products shipped without damage and to deal with customs import rules and regulations. I am more than happy to deal with international customers who have connections in the US and can have their orders shipped in the USA.

My walking sticks and canes are carved out of wood and have natural defects that add to their character and help make them unique. Because the carvings are freehand drawn, and not a template, they end up being various shapes and sizes. I price each walking stick by the number of subjects and level of difficulty. All sticks have the same quality and detail. The species of wood is considered as a factor for pricing if equesting a special type of wood which may cost more depending on it's availability and my cost to obtain it. Some natural shapes that have been used in past works are hard to find and will cost more.

Due to lighting differences when taking photos and monitor color translation, the color hues of all products may differ slightly from the photo. Feel free to contact me with all your questions.

It has come to our attention that we are required by law to include a PRIVACY POLICY especially for EU customers.

Etsy Seller: Mike Stinnett, Stinnett Studio’s Privacy Policy

By using our services you agree to the terms of the privacy policy below. I may change this policy from time to time, so please check back.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, limited payment information , and the details of the product that you’re ordering. (I do not receive your credit card numbers or have access to your banking information, etc.) You may also choose to provide me with additional personal information about custom orders of pendants or walking sticks. Because I am years behind on my orders I ask for your contact information, too, so that I can let you know when I am able to begin making your order. Also you might choose to contact me directly through messaging here on Etsy or by phone calls, texts or regular emails.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies like, but not limited to, USPS, UPS, and Fed Ex. The shipping companies want your phone number on your shipping label if your purchase will be shipped outside the US. I will share your personal information with these third parties, but only to the extent necessary to perform these services. I do not sell your personal information.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements, and to comply with state and federal tax laws. I generally keep your data for the following time period: at least 7 years.
If you have called me or asked me to call you I may store your contact information and also texts between us, in my phone. This is for the purpose of contacting you about your project and to be able to reference the details that you and I have discussed about your project or future projects.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
•
How to Contact Me
For purposes of EU data protection law, I, Mike Stinnett and my wife Brenda Stinnett, are the data controllers of your personal information. If you have any questions or concerns, you may contact us here on Etsy or at mike.stinnett.art [!at] gmail.com. Alternately, you may mail me at:
Mike Stinnett, P.O. Box 692, Canyon City OR 97820

Thanks for stopping by!