StitchedInStyle1

ORNAMENTS
We stand behind every ornament we create. If there’s any issue with your order, we’ll make it right with a replacement or a full refund—no questions asked.

ALL OTHER PRODUCTS
Because these items are custom-made, we do not accept returns, exchanges, or alteration requests after delivery.

If your item arrives with incorrect personalization, please contact us right away so we can resolve the issue.

For special requests or customizations, please message us before placing your order.

Due to the high volume of orders that we create and ship every day we are unable to send photos or create mock-ups before production and shipment.

If an item breaks in shipment we have insured its value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. **You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal.
**Note that any damage must be reported to our shop within 48 hours of the package arriving.

All orders will be processed in our standard 3-10 business days. If you need it SOONER you can purchase the Rush Order Fee listing in our shop, and these items will be processed in 2 business days. **Rush Order are not possible during the holidays.

"Stitched In Style" is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we
hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages.
If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.

For all products, refer to the care instructions on the listing purchased the product from. For apparel, A detailed size chart is available in all listings. It is the buyer's responsibility to select the correct size.