★ Beach Stone Jewelry Supplies ★ Handmade Rock Jewelry
StoneAlone's Shop Policies
At StoneAlone, I offer you the best selection that I collect from the beautiful beaches of the Mediterranean and Aegean shores. Either as drilled or undrilled supplies or as beautiful pieces of jewelry...
I hand-collect and hand-drill all of my 100% authentic beach stones personally. Perfect pebbles, fossils, shapes, colors to sparkle your creativity! Inspiring, all natural, wave-tumbled beads- singles & sets - drilled and undrilled.
It takes millions of years for nature to patiently craft every stone at our feet. It’s a great pleasure for me to share these beauties with you. I hope you will have a great time with them!
• I accept payments through Paypal and you can still use debit cards, credit cards or e-check even if you do not have a Paypal account.
• Payments should be made within 3 days of purchase. You don't need to sign up to Paypal to use this service, and can pay directly through the site by credit card
• For instant PayPal payment: I'll send your item within 3 business days after payment .
• For PayPal e-check: I'll send the item after the payment clears.
• If your Paypal and Etsy addresses are different, PLEASE let me know which one is the correct one in "message to seller" box at check out.
Feel free to convo if you need extra time! I can “reserve” the item for you happily.
• Shipping takes place on Monday to Friday via Registered Express Air Mail within 3 business days of payment, unless otherwise stated by me. Please note that A SIGNATURE IS REQUIRED ON DELIVERY, so, please consider this when you give your shipment address.
• Please send me a message if your shipping address is different.
• A unique Barcode number will be sent by convo after shipping has taken place, allowing the purchaser to follow the progress of their item using online track and trace services.
• Average delivery time is 10-20 business days (weekdays only) to USA / Canada / Australia, and 7-10 business days to UK / Europe. Please note: Extra delays can be caused by customs of the receiving country. Please contact with me in that case to chase your package.
YOU CAN TRACK YOUR ITEMS through; www.track-trace.com/post (click on "Track with options" and then "Select your country"). If you are in the USA please visit www.usps.com with your tracking no.
• I pack my items carefully, and do my best to make sure that they arrive at their destination in perfect condition.
• International customers are responsible for all taxes and duties associated with shipping after the item reaches their respective country.
• I use only Registered Airmail to make sure my packages arrive their destination safely. My first aim is to keep my customers HAPPY. In case of damage, delay or loss caused by the postal services in Turkey, or of the destination country or in case of having difficulty of tracking your item please send me a message. I'll do my best. You may also get in contact with your local services by using the Barcode/Tracking Number supplied after the shipment while I'm dealing with my local postal service also if the problem originates here. I"ll check these details online at my end and will let you know the information by return of your query.
• Please do make sure that your delivery address is correct. I’m not responsible for items not received due to an incorrect address provided, or the receiver not acting on time to any delivery notices left by the local postal/parcel service. If your package is returned to me for this reason, I'm happy to send it back to you if you accept to pay the additional shipping cost. No problem!
• If your order (for reasons of size, bulk or urgency) requires another method of delivery, please contact me via Etsy Convo before placing your order.
Refunds and Exchanges
★ My customer’s satisfaction is my first priority!
• To make sure they arrive safely at their destination, all items will be sent in a protected package.
• If your package is returned to me for reasons beyond your control, I'm happy to send it back to you IF you accept to pay the added shipping cost.
• I am sorry, but I am unable to accept refunds and exchanges, as once an item is sold and used, for obvious reasons, it can not be resold. If an item returns to me in its original, unused condition I can refund it after having it back with no question.
★★★ IMPORTANT!!!! I send all of my packages via "REGISTERED EXPRESS AIRMAIL". Although I choose the most safest and fastest way there could be delays or tracking problems. When you let me know about it I apply to Turkish Post Office with my official papers and chase the package officially. But it takes time! Please don't worry about your item, YOU WILL RECEIVE EITHER YOUR PACKAGE or YOUR REFUND with no doubt. But I need to find out the problem first and I have to wait till I get an answer from the Post Office.
FOR USA: Please understand that we are all at the mercy of the Unites States Postal Service while they are usually pretty good about delivering packages to you in a timely matter, sometimes they fail. I hope you have some understanding where this is concerned and not count any shipping issues against my shop.
• I DON'T REFUND FOR HE SHIPMENTS THAT I DON'T GET BACK. Please be patient till I have my package back for refund. Thank you for your understanding and cooperation.
• There are no refunds on "custom" or "personalized" orders as they can not be reused or resold again.
• There are no refunds on orders, if your "address is incorrect".
• There are no refunds on 'Wedding Stone' "Wish Stone" orders.
Additional Policies and FAQs
• Custom orders are welcome. Please contact me by Etsy convo.
• Items can be 'reserved' easily by contacting me.
Last Updated May 19, 2014