Stravaigrant's Shop Policies
Welcome to Stravaigrant...
Feel free to stravaig around my store. During your stay I hope you find something you like. Each item is lovingly designed, drafted and handmade from scratch by me out of beautiful fabrics. I enjoy toiling over each creation to bring you something of meticulous quality.
Stravaigrant resides in Australia and ships worldwide.
If you have any questions regarding sizes, colours, materials, custom orders or anything else, please don't hesitate to contact me via Etsy 'conversations' or info [!at] stravaigrant.com.au
You can also find me on Facebook here:
I accept payment via PayPal only.
You do not require a PayPal account to pay via PayPal; you can also use a credit card.
Please make payment via the checkout at the time of purchase. If no payment is received within 3 days, and I have not heard from you, the transaction will be cancelled and the item re-listed.
Once payment has been received, items will be shipped within 24-48 hours.
International customers are responsible for paying any applicable duties or taxes for items.
Up to date currency conversion from AUD can be found at http://www.xe.com
If you are a new to Etsy and need help completing your transaction, this link may help:
Otherwise feel free to convo me if you have any more questions.
I ship worldwide from Australia. Once payment has been received items will be shipped within 24-48 hours. I will contact you once your item has been dispatched.
AU and NZ...
Within Australia and New Zealand shipping is Free! I ship via Australia Post, Registered Post within Australia and regular Airmail to New Zealand. Delivery usually takes 3-5 business days once shipped.
I ship via regular Air Mail. Delivery usually takes 3-10 business days once shipped, but can take up to 30 days particularly if delayed in customs.
NOTES ON AIRMAIL...
This method does not provide tracking or insurance. If you would like this as an extra, or to upgrade to an express service, please contact me prior to checkout for an updated quote as unfortunately I cannot take responsibility for lost or damaged parcels via postal services. I make every effort to package all items with the utmost care with their journey in mind.
If required I can send your order to an address other than that listed on your PayPal (eg. for gifts), just let me know in the 'notes to seller' or send me a conversation.
Delicate items will be posted in a sturdy box & padded out to ensure minimal movement will occur in transit.
You are responsible for any duties, tariffs, customs, charges levied by your country. These charges are determined once the shipment reaches your country. It is the buyer’s responsibility to pay any such charges. As I cannot predict what these charges may be, please ask your customs department for rates and limits before you place an order.
Please convo me for combined shipping, in most cases I will be able to reduce the shipping fee.
Refunds and Exchanges
If you are not 100% satisfied with the transaction, please contact me so that I can try to resolve any problems. :)
If, for any reason, you are not entirely satisfied with your purchase, you may return the item to me within 7 days of you receiving it for an exchange or refund. However please contact me about your intention to return an item. All items must be returned in unworn and undamaged condition, at which point I will refund its price to you or ship an exchange item. Shipping costs will not be covered by me and all return parcels sent by the customer are to be insured. Stravaigrant reserves the right to refuse the return of worn or used items.
Unfortunately, I cannot take responsibility for lost or damaged parcels via postal services. I make every effort to package all items with the utmost care with their journey in mind. If this is of concern I recommend that you contact me prior to checkout for an updated quote on upgrading shipping to include insurance and/or tracking at an extra cost.
Additional Policies and FAQs
Items pictured are a size 6 in most cases. Measurements are as follows unless otherwise specified in the listing...
Bust: 33” (84cm)
Waist: 25” (63.5cm)
Hip: 35” (89cm)
Bust: 34” (86.5cm)
Waist: 26” (66cm)
Hip: 36” (91.5cm)
Bust: 35.5” (90cm)
Waist: 27.5” (70cm)
Hip: 37.5” (95.5cm)
Bust: 37” (94cm)
Waist: 29” (74cm)
Hip: 39” (99cm)
Bust: 38.5” (98cm)
Waist: 30.5” (77.5cm)
Hip: 40.5” (103cm)
Last Updated May 29, 2011