StringDearieStudio's Shop Policies
Thank you for stopping by. My name is Lisandra Mathews, I am the shop owner and I’m here to help, so convo me if you have any questions!
• • •MADE TO ORDER ITEMS• • •
String Dearie banners are made to be customized but be aware that made-to-order items may take 2 days to 1 week to complete, not including transit time; turnaround times must be confirmed PRIOR to purchase especially if it is needed by a particular date.
• • • READY TO SHIP • • •
For Ready to Ship items, I will ship out M-Sat in about 1-2 days after payment has been received.
• • •RUSH ORDERS• • •
I do my very best to get orders out as quickly as possible but if you are in need of a custom order to ship immediately please convo me PRIOR to purchasing for this option. If possible, rush pricing is an additional 30%.
Credit Cards and Etsy Gift Cards are accepted.
Need help making a purchase? Check out Etsy's helpful tips through the link below:
• • • US SHIPPING• • •
I ship all domestic orders via USPS Priority Mail. Once payment clears, ready-to-ship items ship within 1-2 business days and custom orders may take anywhere from 2 days to 1 week to ship so please message me prior to ordering for exact shipping dates. Depending on destination, please allow USPS 3-5 business days to receive your order. Online tracking and delivery information are included.
• • • INTERNATIONAL SHIPPING• • •
All international orders ship USPS First Class International Service. Transit times will vary depending on the location. Please note that packages can take up to 3-4 weeks; orders going to Canada can be expected sooner.
Please understand that international orders commonly get held up in customs. I appreciate your patience, as I CAN NOT guarantee shipping timelines on international orders. Online tracking and delivery information are included.
• • •CUSTOM FEES• • •
Depending on your location, customs fees might be applied to your package. These fees are the responsibility of the buyer and are NOT included in the shipping price. I am legally required to report a package's full value and an accurate description, therefore I WILL NOT mark it as a gift. Your understanding is greatly appreciated.
Refunds and Exchanges
String Dearie Studio makes customer service a top priority.
Refunds and returns will be handled on an individual basis. If you're dissatisfied for any reason please convo me so that I may have an opportunity to assist you and correct any problems.
Shipping costs are nonrefundable.
I do not accept returns or exchanges on custom orders as my handmade pieces are very labor intensive and name and/or color specific. However, I DO guarantee your satisfaction.
Exchanges or refunds are limited to non-custom merchandise. Items must be returned in new, unworn/unused condition within 30 days of receipt.
Additional Policies and FAQs
• • • Care Instructions• • •
Please do not machine wash your tiara, banner or garland. Instead, spot clean with a clean color-fast fabric and water. Ironing directly on felt is not recommended.
The banners and garlands in our shop are designed for decorative purposes ONLY, they are NOT toys so please handle with care and keep away from the reach of little hands.
String Dearie Studio
West Linn, Oregon
Last Updated July 7, 2014