Studio11Charms

Handmade Pendants, Charms, Frames, Cabochons and more

3934 Sales

Studio11Charms

Handmade Pendants, Charms, Frames, Cabochons and more

3934 Sales On Etsy since 2010

5 out of 5 stars
(1683)

Announcement   WE ARE CURRENTLY OPENED FOR BUSINESS.
I RECENTLY MOVED...so only the items listed are available. Other items that used to be in my shop will be listed once I finish unpacking. Thank you for your patience and understanding.
**All orders have a processing/making time of about 3-5 days.** If you need your items in a rush, please contact me first and rush shipping is available (paid for by the buyer).

EMAIL & STORE BUSINESS HOURS:
Monday - Friday: 3pm to 12 midnight (New York City Time)
Saturday & Sunday : Closed (New York City Time)
SHIPPING SCHEDULES: Monday,Wednesday & Friday (sometimes Saturday during holidays and busy seasons).
Custom orders & Custom graphics work schedule: Friday/Saturday
Glass Cameos: Are ONLY made 1 day a week usually Friday/Saturday

For Coupon Codes, please visit our website.
*Codes MUST be entered upon checkout, if you don't do this, I can't issue refunds for shipping afterwards.

PLEASE READ AND UNDERSTAND SHOP POLICY, READ PRODUCT DESCRIPTIONS, & ASK ANY QUESTIONS BEFORE YOU CHECK OUT: http://www.etsy.com/shop/Studio11Charms/policy
COUPONS AVAILABLE FOR OUR EMAIL SUBSCRIBERS:
http://www.studio11charms.com/pages/sign-up-for-our-email-list

COUPONS: www.studio11charms.com/pages/sign-up-for-our-email-list
SALE INFORMATION: https://www.etsy.com/listing/183075223/sale-info-coupon-codes
CLEARANCE ITEMS: https://www.etsy.com/shop/Studio11Charms?section_id=10325386
MAILING LIST: http://www.studio11charms.com/pages/sign-up-for-our-email-list


**Many items are handmade. Ship time for items that have to be made ranges from 2-5 days. And during holidays and busy seasons is 5-7 days. Clearance items and ready to ship items that are in stock can be shipped out within 1-2 days.
** Insurance and rush shipping available upon request and paid for by buyer.

CUSTOM ORDERS: https://www.etsy.com/shop/Studio11Charms/search?search_query=CUSTOM+ORDER&order

FOR MORE INSPIRATION AND PRODUCT GALLERY, SEE http://WWW.STUDIO11CHARMS.COM

CHAINS, FRAMES, AND SETTINGS TO BE USED WITH THESE CAMEOS:
will be updated in a few weeks.
********************************************************************
FREE SHIPPING AVAILABLE FOR USA AND INTERNATIONAL CUSTOMERS. SHOP POLICY HAS COUPON CODES. ALL images can be made into any of the different cameos that we make in our shop. We make MANY different types of cameos, cabochons, and charms, in a variety of sizes and materials. Please make sure that make the correct selections for your project before you check out. Shop will not be responsible if you select the wrong item for your project. Please ask all questions if you are unsure which is the correct product to use for your project.
*************************************************************************

*****PLEASE BE FAMILIAR WITH MY SHOP POLICIES BEFORE PURCHASE.*****
Please read the whole thing at: http://www.etsy.com/shop/Studio11Charms/policy
The shorter version is below. I only want smooth transactions. If you disagree, please do not purchase. Please ask all questions before purchase.

NOT RESPONSIBLE FOR LOST PACKAGES, DELAYED, DAMAGED OR MISSING TRACKING INFORMATION. Insurance and rush shipping available if requested and paid for by buyer before checking out and item is shipped. All insurance purchased in the buyer's name so all compensation goes directly to buyer and not to me.
USA Standard Shipping: Usually takes 3-5 days to most locations. Sometimes can take up to 10-12 days. Comes with tracking but ship date is not guarantee and tracking info is approximate and not exact. Missing tracking info is normal (1 out of 10 packages have inaccurate tracking updates or no updates at all).
INTERNATIONAL Standard Shipping: Usually 2-4 weeks to most locations. Can take up to 8-10 weeks if customs holds for inspection. They are the government. NO TRACKING AVAILABLE on international packages.

POST OFFICE RULES FOR LOST PACKAGES:
INSURANCE BUT BE REQUESTED AND PAID FOR BY THE BUYER.
USA**Insurance MUST be purchased & 30 days past ship date**
INTERNATIONAL**Insurance MUST be purchased & 60 days past ship date**
Insurance filings takes time from 30 days or more for post office to process insurance claims. We only help you file the report. All compensation is directly between the post office and buyer. Sellers do not receive compensation. I don't make the rules but I have to follow it.

**PACKAGES TO ITALY, FRANCE, SPAIN, GERMANY, RUSSIA, ROMANIA, JAPAN, AUSTRALIA should expect a longer delivery time because of the customs department in those countries. Packages are more likely to be inspected by customs in those countries. I have no control over the customs department. I WILL NOT BE RESPONSIBLE FOR LOST, DELAYED, DAMAGED, OR MISSING TRACKING updates on packages. You must request and pay for shipping insurance before checking out.

My long vacation made many of my items expired. So please look at my galleries for other items. TO VIEW MORE ITEMS : WWW.STUDIO11CHARMS.COM & http://www.artfire.com/ext/shop/gallery/Studio11Charms

COUPON CODES:
International shipping discount $100 min order: INTSHIPDIS100
USA free shipping discount $100 min order: FREESHIPUSA100

SIGN UP FOR COUPONS...PLEASE GO TO MY BLOG TO SIGN UP FOR COUPONS: http://www.studio11charms.com/blogs/news
Coupons, Discounts, Promotions, and News on New Arrivals will be sent once a week to once a month. We NEVER spam or share your info to anyone else.

PLEASE DO NOT ASK FOR SHIPPING CHARGES ADJUSTMENTS. Shipping charges is the cost of the post office + shipping materials. Shipping charges are correct for 10 listings or less. Over 10+ listings purchased, you can contact me if there is a flat rate box that will fit everything. If there is a cheaper alternative, I will use it if available. However I cannot give discounts or lower the shipping fee for 10 items or less, and if you do not meet the minimum requirement for bulk discounts or free shipping.
I DO NOT MAKE MONEY ON THE SHIPPING CHARGES.
Shipping fees includes costs of packaging materials, shipping cost, and all fees that Etsy and Paypal charges for the shipping fee. Yes, they actually charge a commission on the shipping cost.

If you do not agree with any part of the shop policy or lost packages policy, please do not purchase as I do not want any problems going forward. No Refunds, No Replacements, and No Exchanges can be given on lost packages, delayed packages, or missing tracking information packages. I will no longer be shipping items to ITALY. Sorry Italian customs keep delaying my packages and I don't want to stress out anymore with angry Italian customers. So if you want packages shipped to Italy, they will only be shipped with Express shipping with insurance and tracking, but buyer will need to pay for the premium cost of shipping. I'm sorry but I have tried my best in all cases and it is way too stressful dealing with Italian customs.

INTERNATIONAL SHIPPING RATES HAVE INCREASED:
As of March 2016, the US Post Office have increased shipping prices for all international and USA shipping.

NEED A SAMPLE OF AN ITEM FROM MY SHOP?
https://www.etsy.com/au/listing/160115100/sample-request-if-you-need-samples-of

NEED GLUE FOR MY RESIN & GLASS CAMEOS?
https://www.etsy.com/au/listing/164681833/craft-glue-e-6000-compatible-glue-for-my

**I ONLY SHIP TO YOUR PAYPAL ADDRESS & ETSY CHECK OUT ADDRESS**
It is the rules so I must follow.

PLEASE BE FAMILIAR WITH MY SHOP POLICIES BEFORE PURCHASE. Thank you.
A link to my shop policies:
http://www.etsy.com/shop/Studio11Charms/policy

--------------------------------------------------------------------------------------------------------------
ALL IMAGES ARE AVAILABLE IN ANY SETTINGS, FRAMES, SIZES, STICKERS, GLASS CABS, ETC.... ***Prices and availability may vary depending on the option that you choose and some option will take longer to make than others. If you don't see an image that you are looking for, just let me know and I will most likely be able to find it for you. I have thousands of images in my collection. And you can always send me your own images that you want to use as well. Please contact me FIRST for a custom listing and special arrangement before you check out. Any changes you make to your order after you check out will cause delay in shipment. And extra transaction fees will be charged (because Etsy will charge me).
There is NO extra charge if you pick and choose from the SAME image collection. However, prices may vary if you pick and choose mix and match images from different image collections. Because this will take me more time to make your order and the processing time will be longer due to the fact that I have to redo the entire fixed template and keep having to double check the order for accuracy.
-------------------------------------------------------------------------------------------------------------
********IMPORTANT**********
(I cannot guarantee that cameos from my shop will fit frames and settings purchased from other sellers because I cannot control the quality of items from other sellers. I can only guarantee compatibility of items in my shop because they have been tested and sampled before recommending it for use with compatible items in my shop. I make jewelry too and I have found that NOT all frames sizes are what the the sellers state that they are. There is sometime a 1-2 mm off larger or smaller. So to ensure perfect fit, you should first ask me before purchase for compatibility with my cameos and frames or purchase the frames and cameos both from my shop.
All compatible items are listed in my shop under "recommended use".)
_________________________________________________________________
WHOLESALE BUYERS WELCOME!!!
Wholesale discounts are given on a volume purchase basis.
To get the most out of wholesale discounts:
Minimum buy is $150 or 100 units of the same item, size, color, etc...
Mix and match are ok on some items. (example, same item and size, but different images and labels are ok.)
Discounts are given on a case by case basis, depending on the complexity of the order. The easier the order, the more discounts you will receive, the harder the order to make, less discount will be given.
***************************************************************************************
FEEDBACK: Note: Due to numerous requests not to leave feedbacks, i will no longer leave customer feedbacks. But if you want me to, just send me a convo. Thanks. :)
***************************************************************************************
PROBLEMS WITH YOUR ORDER?
If there is a problem with your order, please contact me FIRST before leaving neutral or negative feedback. Most problems can be resolved if you contact me first. If you do not contact me first, we will not be able to do business in the future because I do not want any problem with a customer that I cannot make happy.
Remember, I do not control the post office. So if your package is lost, delayed, missing tracking updates, I cannot give refunds, replacements, exchanges, etc... I can only help you track down the package, and help you file insurance claims (if you purchased insurance).
***************************************************************************************
I AM AN HONEST SELLER AND DO MY VERY BEST TO PROVIDE ACCURATE PICTURES AND DESCRIPTIONS. However problems occurs when buyers do not read the full descriptions or view all of the pictures, and do not ask questions before purchase.
I Do Not Over Promise and Under Deliver. Shipping problems I cannot control. It is between the buyer and Post office since buyers have choice to purchase insurance and rush service if needed. All insurance is purchased in the buyer's name so all compensation goes directly to the buyer. We never receive the compensation.
***************************************************************************************
BE A FAN ON MY FACEBOOK TO FIND OUT ABOUT SPECIAL DISCOUNTS, COUPONS, AND PROMOTIONS.
Join me on Facebook: http://www.facebook.com/studio11charms

FOR MORE DISCOUNTS, DEALS, COUPON CODES, PROMOTIONS, PROJECT IDEAS, AND MORE:
Check out my blog: http://studio11charms.blogspot.com/
***************************************************************************************
*****PLEASE BE FAMILIAR WITH MY SHOP POLICIES BEFORE PURCHASE.***** Please read it carefully so that we can avoid any problems and misunderstandings down the road. If you disagree with any part of my policies, please do not purchase. I really do not want any problems later.*********
A link to my shop policies:
http://www.etsy.com/shop/Studio11Charms/policy
***************************************************************************************

Announcement
Last updated on Jul 22, 2016

WE ARE CURRENTLY OPENED FOR BUSINESS.
I RECENTLY MOVED...so only the items listed are available. Other items that used to be in my shop will be listed once I finish unpacking. Thank you for your patience and understanding.
**All orders have a processing/making time of about 3-5 days.** If you need your items in a rush, please contact me first and rush shipping is available (paid for by the buyer).

EMAIL & STORE BUSINESS HOURS:
Monday - Friday: 3pm to 12 midnight (New York City Time)
Saturday & Sunday : Closed (New York City Time)
SHIPPING SCHEDULES: Monday,Wednesday & Friday (sometimes Saturday during holidays and busy seasons).
Custom orders & Custom graphics work schedule: Friday/Saturday
Glass Cameos: Are ONLY made 1 day a week usually Friday/Saturday

For Coupon Codes, please visit our website.
*Codes MUST be entered upon checkout, if you don't do this, I can't issue refunds for shipping afterwards.

PLEASE READ AND UNDERSTAND SHOP POLICY, READ PRODUCT DESCRIPTIONS, & ASK ANY QUESTIONS BEFORE YOU CHECK OUT: http://www.etsy.com/shop/Studio11Charms/policy
COUPONS AVAILABLE FOR OUR EMAIL SUBSCRIBERS:
http://www.studio11charms.com/pages/sign-up-for-our-email-list

COUPONS: www.studio11charms.com/pages/sign-up-for-our-email-list
SALE INFORMATION: https://www.etsy.com/listing/183075223/sale-info-coupon-codes
CLEARANCE ITEMS: https://www.etsy.com/shop/Studio11Charms?section_id=10325386
MAILING LIST: http://www.studio11charms.com/pages/sign-up-for-our-email-list


**Many items are handmade. Ship time for items that have to be made ranges from 2-5 days. And during holidays and busy seasons is 5-7 days. Clearance items and ready to ship items that are in stock can be shipped out within 1-2 days.
** Insurance and rush shipping available upon request and paid for by buyer.

CUSTOM ORDERS: https://www.etsy.com/shop/Studio11Charms/search?search_query=CUSTOM+ORDER&order

FOR MORE INSPIRATION AND PRODUCT GALLERY, SEE http://WWW.STUDIO11CHARMS.COM

CHAINS, FRAMES, AND SETTINGS TO BE USED WITH THESE CAMEOS:
will be updated in a few weeks.
********************************************************************
FREE SHIPPING AVAILABLE FOR USA AND INTERNATIONAL CUSTOMERS. SHOP POLICY HAS COUPON CODES. ALL images can be made into any of the different cameos that we make in our shop. We make MANY different types of cameos, cabochons, and charms, in a variety of sizes and materials. Please make sure that make the correct selections for your project before you check out. Shop will not be responsible if you select the wrong item for your project. Please ask all questions if you are unsure which is the correct product to use for your project.
*************************************************************************

*****PLEASE BE FAMILIAR WITH MY SHOP POLICIES BEFORE PURCHASE.*****
Please read the whole thing at: http://www.etsy.com/shop/Studio11Charms/policy
The shorter version is below. I only want smooth transactions. If you disagree, please do not purchase. Please ask all questions before purchase.

NOT RESPONSIBLE FOR LOST PACKAGES, DELAYED, DAMAGED OR MISSING TRACKING INFORMATION. Insurance and rush shipping available if requested and paid for by buyer before checking out and item is shipped. All insurance purchased in the buyer's name so all compensation goes directly to buyer and not to me.
USA Standard Shipping: Usually takes 3-5 days to most locations. Sometimes can take up to 10-12 days. Comes with tracking but ship date is not guarantee and tracking info is approximate and not exact. Missing tracking info is normal (1 out of 10 packages have inaccurate tracking updates or no updates at all).
INTERNATIONAL Standard Shipping: Usually 2-4 weeks to most locations. Can take up to 8-10 weeks if customs holds for inspection. They are the government. NO TRACKING AVAILABLE on international packages.

POST OFFICE RULES FOR LOST PACKAGES:
INSURANCE BUT BE REQUESTED AND PAID FOR BY THE BUYER.
USA**Insurance MUST be purchased & 30 days past ship date**
INTERNATIONAL**Insurance MUST be purchased & 60 days past ship date**
Insurance filings takes time from 30 days or more for post office to process insurance claims. We only help you file the report. All compensation is directly between the post office and buyer. Sellers do not receive compensation. I don't make the rules but I have to follow it.

**PACKAGES TO ITALY, FRANCE, SPAIN, GERMANY, RUSSIA, ROMANIA, JAPAN, AUSTRALIA should expect a longer delivery time because of the customs department in those countries. Packages are more likely to be inspected by customs in those countries. I have no control over the customs department. I WILL NOT BE RESPONSIBLE FOR LOST, DELAYED, DAMAGED, OR MISSING TRACKING updates on packages. You must request and pay for shipping insurance before checking out.

My long vacation made many of my items expired. So please look at my galleries for other items. TO VIEW MORE ITEMS : WWW.STUDIO11CHARMS.COM & http://www.artfire.com/ext/shop/gallery/Studio11Charms

COUPON CODES:
International shipping discount $100 min order: INTSHIPDIS100
USA free shipping discount $100 min order: FREESHIPUSA100

SIGN UP FOR COUPONS...PLEASE GO TO MY BLOG TO SIGN UP FOR COUPONS: http://www.studio11charms.com/blogs/news
Coupons, Discounts, Promotions, and News on New Arrivals will be sent once a week to once a month. We NEVER spam or share your info to anyone else.

PLEASE DO NOT ASK FOR SHIPPING CHARGES ADJUSTMENTS. Shipping charges is the cost of the post office + shipping materials. Shipping charges are correct for 10 listings or less. Over 10+ listings purchased, you can contact me if there is a flat rate box that will fit everything. If there is a cheaper alternative, I will use it if available. However I cannot give discounts or lower the shipping fee for 10 items or less, and if you do not meet the minimum requirement for bulk discounts or free shipping.
I DO NOT MAKE MONEY ON THE SHIPPING CHARGES.
Shipping fees includes costs of packaging materials, shipping cost, and all fees that Etsy and Paypal charges for the shipping fee. Yes, they actually charge a commission on the shipping cost.

If you do not agree with any part of the shop policy or lost packages policy, please do not purchase as I do not want any problems going forward. No Refunds, No Replacements, and No Exchanges can be given on lost packages, delayed packages, or missing tracking information packages. I will no longer be shipping items to ITALY. Sorry Italian customs keep delaying my packages and I don't want to stress out anymore with angry Italian customers. So if you want packages shipped to Italy, they will only be shipped with Express shipping with insurance and tracking, but buyer will need to pay for the premium cost of shipping. I'm sorry but I have tried my best in all cases and it is way too stressful dealing with Italian customs.

INTERNATIONAL SHIPPING RATES HAVE INCREASED:
As of March 2016, the US Post Office have increased shipping prices for all international and USA shipping.

NEED A SAMPLE OF AN ITEM FROM MY SHOP?
https://www.etsy.com/au/listing/160115100/sample-request-if-you-need-samples-of

NEED GLUE FOR MY RESIN & GLASS CAMEOS?
https://www.etsy.com/au/listing/164681833/craft-glue-e-6000-compatible-glue-for-my

**I ONLY SHIP TO YOUR PAYPAL ADDRESS & ETSY CHECK OUT ADDRESS**
It is the rules so I must follow.

PLEASE BE FAMILIAR WITH MY SHOP POLICIES BEFORE PURCHASE. Thank you.
A link to my shop policies:
http://www.etsy.com/shop/Studio11Charms/policy

--------------------------------------------------------------------------------------------------------------
ALL IMAGES ARE AVAILABLE IN ANY SETTINGS, FRAMES, SIZES, STICKERS, GLASS CABS, ETC.... ***Prices and availability may vary depending on the option that you choose and some option will take longer to make than others. If you don't see an image that you are looking for, just let me know and I will most likely be able to find it for you. I have thousands of images in my collection. And you can always send me your own images that you want to use as well. Please contact me FIRST for a custom listing and special arrangement before you check out. Any changes you make to your order after you check out will cause delay in shipment. And extra transaction fees will be charged (because Etsy will charge me).
There is NO extra charge if you pick and choose from the SAME image collection. However, prices may vary if you pick and choose mix and match images from different image collections. Because this will take me more time to make your order and the processing time will be longer due to the fact that I have to redo the entire fixed template and keep having to double check the order for accuracy.
-------------------------------------------------------------------------------------------------------------
********IMPORTANT**********
(I cannot guarantee that cameos from my shop will fit frames and settings purchased from other sellers because I cannot control the quality of items from other sellers. I can only guarantee compatibility of items in my shop because they have been tested and sampled before recommending it for use with compatible items in my shop. I make jewelry too and I have found that NOT all frames sizes are what the the sellers state that they are. There is sometime a 1-2 mm off larger or smaller. So to ensure perfect fit, you should first ask me before purchase for compatibility with my cameos and frames or purchase the frames and cameos both from my shop.
All compatible items are listed in my shop under "recommended use".)
_________________________________________________________________
WHOLESALE BUYERS WELCOME!!!
Wholesale discounts are given on a volume purchase basis.
To get the most out of wholesale discounts:
Minimum buy is $150 or 100 units of the same item, size, color, etc...
Mix and match are ok on some items. (example, same item and size, but different images and labels are ok.)
Discounts are given on a case by case basis, depending on the complexity of the order. The easier the order, the more discounts you will receive, the harder the order to make, less discount will be given.
***************************************************************************************
FEEDBACK: Note: Due to numerous requests not to leave feedbacks, i will no longer leave customer feedbacks. But if you want me to, just send me a convo. Thanks. :)
***************************************************************************************
PROBLEMS WITH YOUR ORDER?
If there is a problem with your order, please contact me FIRST before leaving neutral or negative feedback. Most problems can be resolved if you contact me first. If you do not contact me first, we will not be able to do business in the future because I do not want any problem with a customer that I cannot make happy.
Remember, I do not control the post office. So if your package is lost, delayed, missing tracking updates, I cannot give refunds, replacements, exchanges, etc... I can only help you track down the package, and help you file insurance claims (if you purchased insurance).
***************************************************************************************
I AM AN HONEST SELLER AND DO MY VERY BEST TO PROVIDE ACCURATE PICTURES AND DESCRIPTIONS. However problems occurs when buyers do not read the full descriptions or view all of the pictures, and do not ask questions before purchase.
I Do Not Over Promise and Under Deliver. Shipping problems I cannot control. It is between the buyer and Post office since buyers have choice to purchase insurance and rush service if needed. All insurance is purchased in the buyer's name so all compensation goes directly to the buyer. We never receive the compensation.
***************************************************************************************
BE A FAN ON MY FACEBOOK TO FIND OUT ABOUT SPECIAL DISCOUNTS, COUPONS, AND PROMOTIONS.
Join me on Facebook: http://www.facebook.com/studio11charms

FOR MORE DISCOUNTS, DEALS, COUPON CODES, PROMOTIONS, PROJECT IDEAS, AND MORE:
Check out my blog: http://studio11charms.blogspot.com/
***************************************************************************************
*****PLEASE BE FAMILIAR WITH MY SHOP POLICIES BEFORE PURCHASE.***** Please read it carefully so that we can avoid any problems and misunderstandings down the road. If you disagree with any part of my policies, please do not purchase. I really do not want any problems later.*********
A link to my shop policies:
http://www.etsy.com/shop/Studio11Charms/policy
***************************************************************************************

Studio11Charms

Contact shop owner

Studio11Charms

View all 209 items

Reviews

Average item review
5 out of 5 stars
(1683)
Kathryn Blackmun

Kathryn Blackmun on Jul 24, 2016

5 out of 5 stars

Bought these by mistake thinking they'd be good for bottle cap art & not quite realizing what they were, but turned out fine, may look better than the resin option. Made them into several earrings and magnets.

Kathryn Blackmun

Kathryn Blackmun on Jul 24, 2016

5 out of 5 stars

Bought these by mistake thinking they'd be good for bottle cap art & not quite realizing what they were, but turned out fine, may look better than the resin option. Made them into several earrings and magnets.

View all 1683 reviews

About

Trinkets and Charms are my passions.

ANNOUNCEMENTS: My shop will be temporarily closed until March 20, 2014.
I have had to take care of many family issues and had 4 family funerals to attend. It has been extremely emotionally draining, stressful, and very sad.
If you need something, please go to: WWW.STUDIO11CHARMS.COM and you can still make purchases there; however, nothing will be shipped until March 20, 2014. Thank you for your understanding.


Hello,

I travel a lot and love to collect eclectic vintage things. My little shop is a collection of vintage things that I have found in my travels and things that I have made by hand.

I just LOVE LOVE LOVE being creative and making all of these little trinkets and things...I have so much FUN making these lovely things that I keep making them and I can't stop! So I set up this little shop to sell them off so that I can keep making more of them. They are all handmade and handcrafted from vintage finds, recycled materials, new and found objects. Every once in a while I happen to stumble upon a good deal on supplies and I will share those finds and discounts with you. So my little shop will have a mix of Charms, Pendants, Frames, Cabochons, Cameos, Flowers, ect... that I have hand crafted from scratch. Sometimes you can also find some findings and jewelry making supplies, and craft supplies that are really cool for you to use in your craft.

In other words, Studio 11 Charms have things that I like that you can use in your own creative creations, either for personal use or to sell. Anything that you purchase in my shop can be used for resell. As long you don't make replicates, make molds of my original designs, sell the molds, or sell my designs that you have made from the molds.

**NOTE**CREATIONS THAT I HAVE HANDCRAFTED FROM SCRATCH (like my Pendants, Frames, Cabochons, Charms, flowers, ect...) ARE NOT TO BE REPLICATED BY YOU FOR EITHER PERSONAL USE OR TO SELL. I have spent A LOT of time and countless hours slaving away creating these little trinkets, charms, and treasures. So please be respectful of that and don't make replicates of my original artwork (that includes copying my artwork in part or in full). Making molds of my art creations are strictly PROHIBITED and are NOT allowed. You may NOT make molds of my creations for personal or commericial use. You may NOT sell molds that you replicated off of my designs. If you purchase any of my pieces from my shop, you may however use them to create Jewelry and Accessories to sell in your own shop.

IMPORTANT NOTICE:
Almost everything in our shop is handmade! Even the frames, pendants, and cabochons. They are hand made in a variety of materials and mediums (using a mix of new, vintage, and used components). They are hand painted, antiqued, glazed, etc... So the uneven tints, colors, distressed textures, and aged look are done on purpose and are in no way considered a defect. I love the distressed look because it gives the artwork character and charm.
IF YOU DO NOT LIKE THE VINTAGE, OLD, DISTRESS, URBAN LOOK PLEASE DO NOT PURCHASE. If you like the new "store bought" look, then our shop is NOT for you.

We hope you like our shop!
EMAIL & STORE BUSINESS HOURS:
Monday - Friday: 3pm to 3am (New York City Time)
Saturday: 4pm to 12 midnight (New York City Time)
Sunday: Closed. I'm usually at church all day and the evenings are reserved for my family (it's the only day that I have to spend time with them). Thank you for your understanding. ***My real time is not New York City Time, but I have set my business hours to New York City time so that my International customers can easily relate and compare it to their time zone ***

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Shop members
  • Studio11Charms.com

    Owner, Maker, Designer, Curator

Shop policies

Last updated on September 16, 2014
SALE INFORMATION: https://www.etsy.com/listing/183075223/sale-info-coupon-codes
CLEARANCE ITEMS: https://www.etsy.com/shop/Studio11Charms?section_id=10325386

PLEASE READ AND UNDERSTAND SHOP POLICIES BEFORE PURCHASE:
https://www.etsy.com/shop/Studio11Charms/policy
**Ship time and product processing time available in shop policy section** Insurance and rush shipping available upon request and paid for by buyer.

CUSTOM ORDERS: https://www.etsy.com/shop/Studio11Charms/search?search_query=CUSTOM+ORDER&order

COUPONS: Sign up for our email list to receive codes:
http://studio11charms.blogspot.com or http://www.studio11charms.com

FOR MORE INSPIRATION AND PRODUCT GALLERY, SEE http://WWW.STUDIO11CHARMS.COM

CHAINS, FRAMES, AND SETTINGS TO BE USED WITH THESE CAMEOS:
https://www.etsy.com/shop/Studio11Charms?section_id=12616892
********************************************************************
FREE SHIPPING AVAILABLE FOR USA AND INTERNATIONAL CUSTOMERS. SHOP POLICY HAS COUPON CODES. ALL images can be made into any of the different cameos that we make in our shop.
*************************************************************************

EMAIL & STORE BUSINESS HOURS:
Monday - Friday: 3pm to 12 midnight (New York City Time)
Saturday & Sunday : Closed (New York City Time)
I'm usually at church all day and the evenings are reserved for my family (it's the only day that I have to spend time with them). Thank you for your understanding.
SHIPPING SCHEDULES: Tuesday & Friday
Custom orders & Custom graphics work schedule: Friday/Saturday
Glass Cameos: Are ONLY made 1 day a week usually Friday/Saturday

*****PLEASE BE FAMILIAR WITH MY SHOP POLICIES BEFORE PURCHASE.*****
Please read the whole thing at: http://www.etsy.com/shop/Studio11Charms/policy
The shorter version is below. I only want smooth transactions. If you disagree, please do not purchase. Please ask all questions before purchase. Most items are handmade and requires 5-7 days processing/making time.

NOT RESPONSIBLE FOR LOST PACKAGES, DELAYED, DAMAGED OR MISSING TRACKING INFORMATION. Insurance and rush shipping available if requested and paid for by buyer before checking out and item is shipped. All insurance purchased in the buyer's name so all compensation goes directly to buyer and not to me.
USA Standard Shipping: Usually takes 3-5 days to most locations. Sometimes can take up to 10-12 days. Comes with tracking but ship date is not guarantee and tracking info is approximate and not exact. Missing tracking info is normal (1 out of 10 packages have inaccurate tracking updates or no updates at all).
INTERNATIONAL Standard Shipping: Usually 2-4 weeks to most locations. Can take up to 8-10 weeks if customs holds for inspection. They are the government. NO TRACKING AVAILABLE on international packages.

POST OFFICE RULES FOR LOST PACKAGES:
USA**Insurance MUST be purchased & 30 days past ship date**
INTERNATIONAL**Insurance MUST be purchased & 60 days past ship date**
Insurance filings takes time from 30 days or more for post office to process insurance claims. We only help you file the report. All compensation is directly between the post office and buyer. Sellers do not receive compensation. I don't make the rules but I have to follow it.

**PACKAGES TO ITALY, FRANCE, SPAIN, GERMANY, RUSSIA, ROMANIA, JAPAN should expect a longer delivery time because of the customs department in those countries. Packages are more likely to be inspected by customs in those countries. I have no control over the customs department. I WILL NOT BE RESPONSIBLE FOR LOST, DELAYED, DAMAGED, OR MISSING TRACKING updates on packages. You must request and pay for shipping insurance before checking out.

FREE USA SHIPPING AND INTERNATIONAL SHIPPING DISCOUNTS FOR ORDERS $100 or more. SALE ON RESIN CHARMS, FRAMES, SETTINGS (excluding resin cameos and patterned designer series frames). There is a 7 days processing time for all resin cameos in all sizes. We have noticed delays for regular shipping, please request and purchase priority or express shipping for faster and more reliable service.
My long vacation made many of my items expired. So please look at my galleries for other items. TO VIEW MORE ITEMS : WWW.STUDIO11CHARMS.COM & http://www.artfire.com/ext/shop/gallery/Studio11Charms

COUPON CODES:
International shipping discount $100 min order: INTSHIPDIS100
USA free shipping discount $100 min order: FREESHIPUSA100

SIGN UP FOR COUPONS...PLEASE GO TO MY BLOG TO SIGN UP FOR COUPONS: WWW.STUDIO11CHARMS.BLOGSPOT.COM
Coupons, Discounts, Promotions, and News on New Arrivals will be sent once a week to once a month. We NEVER spam or share your info to anyone else.

PLEASE DO NOT ASK FOR SHIPPING CHARGES ADJUSTMENTS. Shipping charges is the cost of the post office + shipping materials. Shipping charges are correct for 10 listings or less. Over 10+ listings purchased, you can contact me if there is a flat rate box that I can use and if there is a lower shipping option, you will receive a lower fee.
I DO NOT MAKE MONEY ON THE SHIPPING CHARGES.

INTERNATIONAL SHIPPING RATES HAVE INCREASED:
As of January 27, 2014, the US Post Office have increased shipping prices for all international and USA shipping.

If you do not agree with any part of the shop policy or lost packages policy, please do not purchase as I do not want any problems going forward. No Refunds, No Replacements, and No Exchanges can be given on lost packages, delayed packages, or missing tracking information packages. I will no longer be shipping items to ITALY. Sorry Italian customs keep delaying my packages and I don't want to stress out anymore with angry Italian customers. So if you want packages shipped to Italy, they will only be shipped with Express shipping with insurance and tracking, but buyer will need to pay for the premium cost of shipping. I'm sorry but I have tried my best in all cases and it is way too stressful dealing with Italian customs.
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NEED A SAMPLE OF AN ITEM FROM MY SHOP?
https://www.etsy.com/au/listing/160115100/sample-request-if-you-need-samples-of

NEED GLUE FOR MY RESIN & GLASS CAMEOS?
https://www.etsy.com/au/listing/164681833/craft-glue-e-6000-compatible-glue-for-my

**I ONLY SHIP TO YOUR PAYPAL ADDRESS & ETSY CHECK OUT ADDRESS**
It is the rules so I must follow.

PLEASE BE FAMILIAR WITH MY SHOP POLICIES BEFORE PURCHASE. Thank you.
A link to my shop policies:
http://www.etsy.com/shop/Studio11Charms/policy

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ALL IMAGES ARE AVAILABLE IN ANY SETTINGS, FRAMES, SIZES, STICKERS, GLASS CABS, ETC.... ***Prices and availability may vary depending on the option that you choose and some option will take longer to make than others. If you don't see an image that you are looking for, just let me know and I will most likely be able to find it for you. I have thousands of images in my collection. And you can always send me your own images that you want to use as well. Please contact me FIRST for a custom listing and special arrangement before you check out. Any changes you make to your order after you check out will cause delay in shipment. And extra transaction fees will be charged (because Etsy will charge me).
There is NO extra charge if you pick and choose from the SAME image collection. However, prices may vary if you pick and choose mix and match images from different image collections. Because this will take me more time to make your order and the processing time will be longer due to the fact that I have to redo the entire fixed template and keep having to double check the order for accuracy.
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********IMPORTANT**********
(I cannot guarantee that cameos from my shop will fit frames and settings purchased from other sellers because I cannot control the quality of items from other sellers. I can only guarantee compatibility of items in my shop because they have been tested and sampled before recommending it for use with compatible items in my shop. I make jewelry too and I have found that NOT all frames sizes are what the the sellers state that they are. There is sometime a 1-2 mm off larger or smaller. So to ensure perfect fit, you should first ask me before purchase for compatibility with my cameos and frames or purchase the frames and cameos both from my shop.
All compatible items are listed in my shop under "recommended use".)
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WHOLESALE BUYERS WELCOME!!!
Wholesale discounts are given on a volume purchase basis.
To get the most out of wholesale discounts:
Minimum buy is $150 or 100 units of the same item, size, color, etc...
Mix and match are ok on some items. (example, same item and size, but different images and labels are ok.)
Discounts are given on a case by case basis, depending on the complexity of the order. The easier the order, the more discounts you will receive, the harder the order to make, less discount will be given.
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FEEDBACK: Note: Due to numerous requests not to leave feedbacks, i will no longer leave customer feedbacks. But if you want me to, just send me a convo. Thanks. :)
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PROBLEMS WITH YOUR ORDER?
If there is a problem with your order, please contact me FIRST before leaving neutral or negative feedback. Most problems can be resolved if you contact me first. If you do not contact me first, we will not be able to do business in the future because I do not want any problem with a customer that I cannot make happy.
Remember, I do not control the post office. So if your package is lost, delayed, missing tracking updates, I cannot give refunds, replacements, exchanges, etc... I can only help you track down the package, and help you file insurance claims (if you purchased insurance).
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I AM AN HONEST SELLER AND DO MY VERY BEST TO PROVIDE ACCURATE PICTURES AND DESCRIPTIONS. However problems occurs when buyers do not read the full descriptions or view all of the pictures, and do not ask questions before purchase.
I Do Not Over Promise and Under Deliver. Shipping problems I cannot control. It is between the buyer and Post office since buyers have choice to purchase insurance and rush service if needed. All insurance is purchased in the buyer's name so all compensation goes directly to the buyer. We never receive the compensation.
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BE A FAN ON MY FACEBOOK TO FIND OUT ABOUT SPECIAL DISCOUNTS, COUPONS, AND PROMOTIONS.
Join me on Facebook: http://www.facebook.com/studio11charms

FOR MORE DISCOUNTS, DEALS, COUPON CODES, PROMOTIONS, PROJECT IDEAS, AND MORE:
Check out my blog: http://studio11charms.blogspot.com/
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*****PLEASE BE FAMILIAR WITH MY SHOP POLICIES BEFORE PURCHASE.***** Please read it carefully so that we can avoid any problems and misunderstandings down the road. If you disagree with any part of my policies, please do not purchase. I really do not want any problems later.*********
A link to my shop policies:
http://www.etsy.com/shop/Studio11Charms/policy
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**NOTE**CREATIONS THAT I HAVE HANDCRAFTED FROM SCRATCH (like my Pendants, Frames, Cabochons, Charms, flowers, ect...) ARE NOT TO BE REPLICATED BY YOU FOR EITHER PERSONAL USE OR TO SELL. I have spent A LOT of time and countless hours slaving away creating these little trinkets, charms, and treasures. So please be respectful of that and don't make replicates of my original artwork (that includes copying my artwork in part or in full). Making molds of my art creations are strictly PROHIBITED and are NOT allowed. You may NOT make molds of my creations for personal or commericial use. You may NOT sell molds that you replicated off of my designs. If you purchase any of my pieces from my shop, you may however use them to create Jewelry and Accessories to sell in your own shop.

MADE TO LOOK DISTRESSED AND VINTAGE:
Almost everything in our shop is handmade! Even the frames, pendants, and cabochons. They are hand made in a variety of materials and mediums (using a mix of new, vintage, and used components). They are hand painted, antiqued, glazed, etc... So the uneven tints, colors, distressed textures, and aged look are done on purpose and are in no way considered a defect. I love the distressed look because it gives the artwork character and charm.
IF YOU DO NOT LIKE THE VINTAGE, OLD, DISTRESS, URBAN LOOK PLEASE DO NOT PURCHASE. If you like the new "store bought" look, then our shop is NOT for you.

DUE TO MY HECTIC SCHEDULE, I CAN NO LONGER SERVICE CUSTOM IMAGE ORDERS LESS THAN $25 (before shipping & tax). Custom Image Orders are orders that require me to do digital work, digital enhancement, using your images NOT from my shop, etc... Custom order takes longer for me to make and I do not charge a custom fee so if the order is too small, I will be loosing money. You are only paying for the product costs. And you get a free digital proof of what your items will look like when it is finished.
Even if you are supplying me with the images, I will have to digitally set all of the images so that the colors come out good on my equipments and materials. And all images have to be individually sized so that it will correctly fit in the cameos.
Images that are from my collection and shop are NOT considered custom image requests.... if you have any further questions, just contact me. Thanks.
**PLEASE BE FAMILIAR WITH MY SHOP POLICY WHEN REQUESTING CUSTOM WORK USING YOUR OWN IMAGES**

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CUSTOM ORDERS USING IMAGES FROM MY SHOP COLLECTIONS:
please provide for me a list of the following so that it will make it easier for me to fill your order. I have so many images that if you do not do this, I will a mistake with your selections.

1. Please provide the FULL url/ web address of the collection that you want the image from. NOT just the title of the images.

2. From each collection, please give me the number next to the images that you want. If a collection is not labeled with numbers, please use the following as reference:
Top row: 1, 2, 3
Bottom row: 4, 5, 6

3. Please let me know the NUMBER OF COPIES that you want for each images.

4. Please let me know the SIZE that you want.
Minimum 6pcs per size difference.
And if you are ordering from a set of 25pcs, all sizes must be the same to get the bulk discount.
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**********************RULES FOR USING YOUR OWN IMAGES:*******************
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If the images are your personal (family photos, business logos, etc... that you hold the rights to, I will only use those to complete your project and you have exclusive rights on those images. I will NOT use these images for products that I sell in my shop.

If the images are public access images, or similar to the themes/genres of the other images that I carry in my shop, then I cannot guarantee you exclusive on those images. Because you do not hold the rights to them. They are public access. And I may or may not use these for products that I sell in my shop. I have thousands of images in my collection of images. So if your image is public access, I probably already have these images in my collection. And if you don't see it in my shop, it is because I can only list so many products in a day and I have not gotten to it. And the same images may be listed in my shop in the future. Please be fair to me when you are requesting custom work using your own images. I do not make money off the huge amount of time that it takes for me to do digital custom work (I only charge for the physical products). And I wanted to make this clear before hand so that there will be no misunderstanding or disagreement going forward.
ALL SALES ARE FINAL ON CUSTOM ORDERS & ON ORDERS THAT YOU PICK YOUR OWN IMAGES. All payments are due on custom orders before work will be done. I will send you a digital proof before finalizing your project.

SHOP POLICIES.......PLEASE BE FAMILIAR WITH MY SHOP POLICIES BEFORE AND AFTER PURCHASE. THE TERMS IN HERE ARE NOT NEGOTIABLE. IF YOU DO NOT AGREE WITH MY SHOP POLICIES PLEASE DO NOT PURCHASE. I have very flexible shop terms compared with many other sellers.

Accepted payment methods

  • Accepts Etsy gift cards
Payment
We accept PayPal and you can use any major credit card with PayPal. Please complete your payment upon checkout. Orders will be cancel after 3 days of non-payment.
Shipping
WHAT ADDRESS DO YOU USE TO SHIP MY ITEMS?
I will use the address that PAYPAL sends me to ship out your items. So please make sure that your PayPal address is up to date. If you want me to ship your items to a different address, other than your PayPal address, please make sure that you have changed your shipping address when you check out with Paypal. I DO NOT ship to any other address besides your paypal address.
If you use Etsy check out and not paypal, then I will use the address that you provide through Etsy check out.

If you need me to ship to an address that is your friend's or family member address for a gift item, you MUST first add the recipient's address to Etsy and Paypal and then when you check out, select that person's address as your "ship to" address. If you do not do this, I will be force to send to the address that you select when you check out. Sorry that is Etsy's and Paypal's rule. I do not make the rules, but I have to follow them. Otherwise neither you or me will be protected if something goes wrong. Thanks for your understanding.

WHEN WILL YOU SHIP MY ORDER?
Almost all of the items in my shop are handmade so you must give me time to make the order for you. All items are inspected for quality before they are packaged to be shipped. And if there are any flaws in the items, those items will have to be remake, and the processing time can take longer.
Processing time is between 5-7 days normally and can take up 7-14 days during high demands and holidays seasons. Orders are processes on a first come first serve basis. Processing time does not include post office transit time.
Faster shipping service is available upon request and paid for by the buyer.

HOW LONG DOES IT TAKE TO RECEIVE MY PACKAGE?
Regular Estimated Shipping Schedule:
USA: 3-6 business days, could take up to 12 days. But the post office allows 30 days from ship date for domestic packages to reach their destination before the package can be claim as lost status. Lost status does not receive compensation from post office if no insurance was purchased by buyer.
Canada and International locations: 3-12 business days, could take up to 6 weeks.
Could be longer if customs holds onto your package for inspection. I do not have any control over the customs department in your country, so please be patience if you package takes longer to arrive. Lost packages cannot be filed until at least 60 days after delivery.
USA, after 30 days of non receipt of shipment (from ship date), your package can be declared lost, but if no insurance is purchased, there is nothing that I can do or the post office can do to compensate you.
INTERNATIONAL, after 60 days of non receipt of shipment (from ship date), your package can be declared lost, but if no insurance is purchased, there is nothing that I can do or the post office can do to compensate you.

IF INSURANCE IS PURCHASE, HOW LONG DOES THE CLAIMS PROCESS TAKE?
Claims process for insurance filing can be tedious and long. This process is controlled by the insurance company and the post office and can take anywhere from 30 days up to 12 months. And during the claims process, I will NOT be responsible or liable for the lost items, or the replacement of those items. You MUST wait for the insurance company to do their job and issue the compensation for the package. So the insurance company will compensate the BUYER directly, not through me. I will not see a dime of that compensation money. I can only help you in the process of the filing of the claims, but I cannot be responsible for sending another package out to you or a refund since I will not receive anything for the second package.

NEED YOUR ITEM IN A RUSH?
Please contact me first BEFORE purchase to make special arrangements. Please don't contact me after you check out and tell me that you need the item in a rush. (extra charges may apply for some rush service). I don't want any problems after the sale is made, so please ask all questions before you purchase.
Rush shipping and Express shipping is available for extra cost if you need this service. Price will be base on the value of your package and weight.

USA: All orders are shipped either Standard USA (see shipping time above) or Priority 2-3 days Mail (Extra Cost may apply and only available upon your request for expedited shipping).
1-3 days shipping services also available for certain USA destinations. Please email me for more info. And the cost is high so buyer will have to pay for the difference.
I don't ship everyday so rush shipping is an extra cost for me because I have to make extra trips to the post office.

HOLIDAYS & HIGH TRAFFIC SEASONS: Please keep in mind that it may take me longer to complete your order during the holidays and high traffic seasons due to increase demands. I will try to ship your items as soon as possible but I cannot rush items that have to be hand made because the materials need to dry 100% before I can ship it. If you need items in a rush that need to be handmade, please email me first to make arrangements before purchase. I want you to have a great shopping experience with me and I do not want any problem after the sale. So please ask All questions before purchase.

CANADA: All orders are shipped via USPS or UPS and will take on average between 6-12 days from the time item is shipped for you to receive it.
For items that need to be made, please add 5-6 extra days for item to be made and processed.

INTERNATIONAL: All orders are shipped via USPS or UPS and will take on average between 2-4 weeks For items that need to be made, please add 1 extra week for item to be made and processed. CAN TAKE UP TO 10 WEEKS IF CUSTOMS HOLDS PACKAGE FOR INSPECTION. They are the government.

NO INSURANCE or tracking is provided on regular shipping services.
You must purchase Express, Fedex, or UPS services enable to purchase insurance and tracking. I cannot help you if no insurance is purchased for lost, damaged, delayed, and missing tracking update on packages. All claims needs time for the insurance company to process. And I cannot control the claims process. NO replacement packages for missing items, damaged items, delayed items, and missing tracking packages will be shipped out by me until the insurance company resolved your claims. Everything must go through the insurance company. They do not release the claims money to me. They will release the compensated amount directly to the buyer. So I will not have the money to send you an extra or second packages.

WHAT IS SHIPPING COST?
Shipping cost includes the fee that the post office charges me, and all of the packaging materials that it takes to prepare your items for a safe journey so that it gets to you in one piece. I DO NOT make any extra money off of the shipping. Shipping materials includes boxes, tissue paper, tape, bubble wraps, peanuts, foam, gas for me to drive to post office ect...

WHERE DO YOU SHIP TO?
I ship Anywhere that USPS and UPS ship. I do offer shipping discounts on multiple items. Please check my "SHOP ANNOUNCEMENTS" at the top of my banner for current sales and promotions (which includes shipping).
Combine shipping discounts can only be given on orders with all items in 1 transaction. On orders with multiple transactions, no combine shipping discounts will be given because Etsy and Paypal charges very high transaction fees. So when I save money, I pass it on to you.

TRACKING NUMBER?
USA Tracking numbers will be provided to you when your package is shipped. Please check your email and Etsy purchase history for emails with the tracking number.
Tracking number is provided for USA customers ONLY.
INTERNATIONAL tracking is NOT available. Tracking for international packages is only available within the USA, up to the point of customs and leaving the USA ports. After that, tracking will stop, disappear, or not show up or update online at all.
If you purchase Express shipping, fedex, or UPS international shipping, tracking will be provided, however those are very expensive services that the buyer will have to pay for if you want this services.

HOW DO I KNOW WHEN MY ITEM IS SHIPPED?
As soon as your package is shipped, we will notify PayPal and Etsy and you will get an email confirmation that your package is on its way to you. I like to keep my customers posted so you never have to wonder when your package will arrive. I hate to wait forever on getting an item so I will do my very best to make sure that your package will get to you ASAP!

SHIPPING INSURANCE:
NOT INCLUDED ON STANDARD SHIPPING TO USA OR INTERNATIONAL.
It is the BUYER'S choice if you want to purchase insurance at an extra cost.
International shipping insurance is ONLY available for Express shipping, Fedex, and UPS. These services are very expensive and is the buyer's choice and they buyer will pay for this service if you want it.

IF YOUR PACKAGE IS LOST:
If you are an international customer and your package is lost, you MUST WAIT 60 DAYS PAST YOUR PURCHASE DATES for insurance to cover lost packages.
This is the rules of the post office NOT mine.
I AM NOT RESPONSIBLE FOR LOST PACKAGES OR MISSING TRACKING INFORMATION. There is NO reliable tracking for international packages unless you pay substantially higher shipping fees for express fedex or UPS. Which the Buyer will need to pay for if you want this services. Insurance is NOT included on USA, Canada, or International packages. You must purchase this separately. Contact me for an insurance quote. And only Express shipping have insurance for international packages.
If you do not agree with any part of the shop policy or lost packages policy, please do not purchase as I do not want any problems going forward. No Refunds, No Replacements, and No Exchanges can be given on lost packages, delayed packages, or missing tracking updates on packages.

Any other question not mentioned here, please convo me!

Thank you.
Refunds and Exchanges
DO YOU OFFER REFUNDS?
Because of our low prices, ALL SALES ARE FINAL
In some rare instances, I will offer refunds (but there will be a 20%-30% restocking fee. I get charged a lot of money for each transaction between etsy, paypal, the post office, packaging costs, etc... which I do not get back so buyer will be charged this cost). This is on a case by case basis.
ALL CUSTOM ORDERS AND REQUESTS ARE FINAL SALE. NO REFUNDS AND EXCHANGES ON CUSTOM ORDER REQUESTS. Including custom image requests. So please ask all questions before you purchase.
ALL ITEMS ARE INSPECTED BEFORE BEING SHIPPED SO WE WILL NOT BE RESPONSIBLE FOR DAMAGED ITEMS IF NO INSURANCE IS PURCHASED. If insurance was purchased, we will work with you quickly to get you the replacement items very quick and help you with the insurance paperwork to get the compensation.
IF NO INSURANCE IS PURCHASED. Sorry, we cannot be responsible for something that is not our fault and the post office will not responsibility if you do not purchase insurance. (must be paid for by the buyer).
MANY CUSTOMERS DO NOT READ PRODUCT DESCRIPTIONS CAREFULLY OR SHOP POLICIES BEFORE PURCHASE. WE HAVE PROVIDED MULTIPLE PLACES FOR YOU TO FIND THE NEEDED INFORMATION, A LOT OF DETAILED PICTURES OF THE ITEMS, AND ARE ALWAYS HERE TO ANSWER YOUR QUESTIONS. So if you do not read the items descriptions, do not read our shop policy before purchase, do not ask us any questions before purchase...we cannot help you if you do not read or ask questions.

ITEMS THAT DO NOT QUALIFY FOR RETURNS OR EXCHANGES:
CAMEOS AND ALL CUSTOM ITEMS; ALL SALES FINAL. All of our cameos are made to order. So that means, that they are not made until you order them. We offer free samples if you are unsure of the items before purchase. We really want to avoid any problems with an order and have provided lots of pictures in the product description, website, blog, etc... And we are always here to answer any questions. Of course, every once in a while we have customers who do not read the shop policy, do not read the product description, do not look at the product pictures, and do not ask any questions, and then changed their minds after they receive the order for whatever reason. We are a small business. We have overheads and fixed costs. It costs us money to make the items requested when you place your order. We cannot afford to eat the cost if customers fail to do the simple task of reading what is provided, and asking us questions.

PLEASE TREAT OTHERS AS YOU WOULD LIKE TO BE TREATED.
I love Etsy because everyone on here is nice and courteous. But every once in a while I would stumble upon a "bad apple." If you have a problem, I am sure it can be resolved. There is no need to be mean, use hostile language, etc... So if there is a problem, please be reasonable, and convo me. Give me a chance to make it right (if it is my fault).

DO YOU OFFER EXCHANGES?
I do offer exchanges within 7 days of you receiving your item (2-5 days shipping time plus the 7 days allowance for exchanges). Please convo me first if there is a problem. Buyers are responsible for the shipping charges on all exchanges (Sending the item back to me, and for me to send an exchanged item back to you). All exchanged items are based on availabilities. Please convo me to make sure that we have the item that you want to exchange with "instock." Exchanged items must be returned to me in the original condition that it was shipped in (including original packaging, bubble wrap, plastic bag, etc... Damaged, used, distorted, changed items etc... cannot be accepted for exchanges. Please send all exchanged items back within 1 week of contacting me.
***I don't want to receive an item back after a month or two after our conversation. This makes it very difficult for me to keep track of your transaction and I want to be able to provide you the best customer service that I can.

HOW TO EXCHANGE AN ITEM?
If you want to exchange an item, first notify me. I would like to know the reason for the exchange (whatever it may be so that I can better my customer service). My exchange policy (is above). If you are within the 7 days period. After you contact me and an exchange is approved, please send the item back to me (convo me for the return address, it is not always the sent address because I travel a lot), and you must include all original packaging, tags, tissues, bubbles ect...
Note: you (the buyer) are responsible for the shipping cost sending the item back to me.
Once you ship it off, let me know of the day, time, location, and tracking number that you sent the return package from.
Once I receive the package, and after inspecting the goods to make sure that it is in the original condition that I sent to you in, then I will issue you a Store Credit for the value of the item less Shipping and Handling fee and a 15% restocking fee will be applied.

HOW MUCH STORE CREDIT WILL I GET FOR THE EXCHANGED ITEM?
For Exchanged items, I will give you the paid value of the exchanged item, less shipping and handling, and less 15% restocking fee. For example, if you purchased item ABC for $2.99, then your credit will be for $2.54. You can use this credit anytime you want (just let me know upon check-out that you have a credit in my shop. If you plan on purchasing more than 1 item then just shop in my shop like you would without the credit. Then after you pay for the items, I will issue you a return via paypal for the credited amount (which in this case is $2.54). If you only want to do an exchange with 1 other item, then please let me know what that item you would like to exchange is. I will send you a paypal invoice. This way you will still be protected through paypal for the transaction but there are a lot of seller fees involved with an Etsy listing, so if I can save money on the exchange, then I will not have to charge you. But if you rather go through Etsy for the exchange, I will set up a custom listing for you (Etsy fees will be added). The custom listing will include the difference between the exchanged item and your credit amount plus any extra Etsy fees and you will have to pay for the shipping fee for me to send the item back to you. I do NOT make any extra money off of the shipping fee, additional Etsy fees, or the exchanged item. I am a very honest person and an Etsy seller. I want to be able to help you but I don't want to loose money and a lot of unpaid time, gas, and other expenses, if it is not my fault. PLEASE BE FAIR.

WHAT HAPPENS IF MY ITEM ARRIVES DAMAGED OR MISSING AN ITEM?
I personally inspect Each Items at least 3 times before I even package them for shipping. But I do not control what happens to the package after I drop it off to the post office. And I am human, so it is possible that mistakes could happen. I rarely makes mistakes, but I am human, and if I did make a mistake on your order, please give me the opportunity to make it right. Just let me know within 1 week of receiving your package if there is a problem. I will send you a replacement item right away (if the item is available). If an exact item is not available, I will let you know and I will send you a comparable (similar) item for your replacement item. So not to worry, I always take care of my customers.

If your package is DAMAGE upon delivery, do not panic. Contact me immediately and let me know of the situation. Take pictures of the damaged package and goods. Email me the pictures, so that I can have them as proof for the post office. I will file a claims with the post office and in the meantime, I will send you a replacement package for your damaged items.

If your package arrive and you are missing an item in an order, that is an easy fix, I will send you a replacement right away (if there is one). If a replacement is not available, I will send you a comparable item (in which I will convo you first before I ship it out). And you DO NOT have to pay extra shipping. I will pay for the shipping if it is my fault.

WHAT HAPPENS IF I CHANGED MY MIND ON AN ITEM?
If you changed your mind on an item, we are sorry but our policy is that ALL SALES ARE FINAL. But you can always exchange the item for another one; however buyers are responsible for all shipping charges (back to us, and for us to send the exchanged item/s back to you). Please see our exchange policy above for more details on exchanging your item/s.
ALL CUSTOM ORDERS & CUSTOM ORDER REQUESTS ARE FINAL SALE. NO Exchanges. NO Refunds will be issued. All payments are due on custom orders before work will be done. I will send you a digital proof before finalizing your project.
Additional policies and FAQs
DO YOU TAKE CUSTOM ORDERS?
Yes. I do take custom orders, please email me for details. And I will set up a reserved listing just for you.
***Please note that ALL custom orders are FINAL SALE. I cannot give you a refund or exchanges on custom orders. Please email me for a custom order.
****THERE IS A MINIMUM OF 25 PCS. FOR CUSTOM ORDERS FOR IMAGES SET IN RESIN AND GLASS CAMEOS AND CABOCHONS. ****
This means that if you want to pick and choose USING IMAGES FROM MY SHOP, there is a minimum order of 25 pcs. But you can have a mix and match of images.

DUE TO MY HECTIC SCHEDULE, I CAN NO LONGER SERVICE CUSTOM IMAGE ORDERS LESS THAN $25 (before shipping & tax). Custom Image Orders are orders that require me to do digital work, digital enhancement, using your images NOT from my shop, etc... Custom order takes longer for me to make and I do not charge a custom fee so if the order is too small, I will be loosing money. You are only paying for the product costs. And you get a free digital proof of what your items will look like when it is finished.
Even if you are supplying me with the images, I will have to digitally set all of the images so that the colors come out good on my equipments and materials. And all images have to be individually sized so that it will correctly fit in the cameos.
Images that are from my collection and shop are NOT considered custom image requests.... if you have any further questions, just contact me. Thanks.
**PLEASE BE FAMILIAR WITH MY SHOP POLICY WHEN REQUESTING CUSTOM WORK USING YOUR OWN IMAGES**

HOW DO I PLACE A CUSTOM ORDER?
1. Contact me for specific details. Each order and product line will be different.

2. How many designs are you planning to send to me?
Please send all images to:
Studio11Charms [!at] gmail.com

3. Will you be using your own designs? Designs that you have to purchase? Or designs from my image collection?

4. What sizes do you need?
Please be very clear and specific with what size you want for each pertaining images.

5. And if you have links that you want me to use, please email it to me. The more you give me to work with, the faster I can finish your order and send it out to you. Custom orders always takes longer than normal order because I have rework the graphics to make it fit into the settings. And sometimes retouching of the images is necessary for quality purposes. I will try to work fast, but it could take up to 10 days.

PLEASE BE FAMILIAR WITH MY POLICY ON CUSTOM ORDER REQUEST USING YOUR IMAGES and not images from my shop: Please see below...

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CUSTOM ORDERS USING IMAGES FROM MY SHOP COLLECTIONS:
please provide for me a list of the following so that it will make it easier for me to fill your order. I have so many images that if you do not do this, I will a mistake with your selections.

1. Please provide the FULL url/ web address of the collection that you want the image from. NOT just the title of the images.

2. From each collection, please give me the number next to the images that you want. If a collection is not labeled with numbers, please use the following as reference:
Top row: 1, 2, 3
Bottom row: 4, 5, 6

3. Please let me know the NUMBER OF COPIES that you want for each images.

4. Please let me know the SIZE that you want.
Minimum 6pcs per size difference.
And if you are ordering from a set of 25pcs, all sizes must be the same to get the bulk discount.
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**********************RULES FOR USING YOUR OWN IMAGES:*******************
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If the images are your personal (family photos, business logos, etc... that you hold the rights to, I will only use those to complete your project and you have exclusive rights on those images. I will NOT use these images for products that I sell in my shop.

If the images are public access images, or similar to the themes/genres of the other images that I carry in my shop, then I cannot guarantee you exclusive on those images. Because you do not hold the rights to them. They are public access. And I may or may not use these for products that I sell in my shop. I have thousands of images in my collection of images. So if your image is public access, I probably already have these images in my collection. And if you don't see it in my shop, it is because I can only list so many products in a day and I have not gotten to it. And the same images may be listed in my shop in the future. And I wanted to make this clear before hand so that there will be no misunderstanding or disagreement going forward.
ALL CUSTOM ORDERS & CUSTOM ORDER REQUESTS ARE FINAL SALE. NO Exchanges. NO Refunds will be issued. All payments are due on custom orders before work will be done. I will send you a digital proof before finalizing your project.

DO YOU TAKE WHOLESALE ORDERS?
Yes. I do take wholesale orders. However, we DO NOT mass produce anything! We make all of our creations by hand (by my mom and me). So there is a limit on how much you can order per design and there is a shipping delay if I have to make additional units to meet your order demands. Everything that we make is in Limited Edition. Please convo me for more details. Wholesale discounts are based on volume and dollar amount. Please convo me for more details. WHOLESALE ORDERS ARE FINAL SALES AND WILL HAVE INSURANCE. If you are first time buyer, we recommend that you purchase smaller batches of our items so that you are familiar with our items and how to use it before purchasing a large amount.