Studio11Couture

Limited Edition Luxury Handmade www.Studio11Couture.com

Utah, United States · 185 Sales

Studio11Couture

Limited Edition Luxury Handmade www.Studio11Couture.com

Utah, United States 185 Sales On Etsy since 2010

0 out of 5 stars
(32)

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Note from shop owner SHOP WILL BE CLOSED FOR 1 WEEK WHILE I AM OUT OF TOWN FROM JULY 23- AUGUST 5TH. YOU WILL NOT BE ABLE TO MAKE PURCHASES WHILE I AM GONE. ALL ORDERS MADE BEFORE MY SHOP CLOSED on JULY 24 HAVE ALL BEEN SHIPPED. Tracking updates may take a few days to update online.
International shipping does not have tracking service, only express international have tracking service but this service is extremely expensive.
Estimated delivery time are:
USA: 5-10 days, but in rare cases, can take up to 30 days (post office rules).
International: 10-15 days on average, can take up to 2-4 weeks, and are allowed to take 8-10 weeks if customs holds for inspection (post office rules).
Read below and visit shop policy page for more information on packages ship time and what to do if you have a lost or missing package.

Any problems or concern, please email me through my website email contact page.
Emails will be replied in 1-3 days (if I have internet service), and if I don't have good internet service at my hotel then I will reply when I get back on August 5th.
Thank you and I am very sorry for any inconvenience. But this should be my last out of town trip until the end of the year.

If you have been experiencing shipping problems with your order, please contact me and I will do my best to help you to recover the package. Most customers did not purchase insurance so it will be harder to trace down missing and delayed packages. And customers who did purchase insurance, we are at the mercy of the insurance company. They are slow to process claims due to so many claims being filed during this period. And insurance were purchased in the buyers' names so any compensation is directly given to the buyer not through me. I only help you to file the paperwork.

INTERNATIONAL CUSTOMERS: Many international customers have experienced delays too due to shipping companies slowness and customs processing in the receiving countries. Italy, France, Australia, Spain, and Germany have all experienced major customs delays. Italy is the worse. If you are an international customer and are experiencing delays, and you live in one of the countries above, you are most likely experiencing delays in shipment due to customs holding onto your package for inspection. So please be patience while customs do their job. They are the government so no one can control them and they do not report to any shipping companies or to me or you. So please be patience while your package is in transit and have to go through customs.

Regards,
Studio11Couture
Thank you for your patience and understanding.

Note from shop owner

Last updated on Jul 26, 2014

SHOP WILL BE CLOSED FOR 1 WEEK WHILE I AM OUT OF TOWN FROM JULY 23- AUGUST 5TH. YOU WILL NOT BE ABLE TO MAKE PURCHASES WHILE I AM GONE. ALL ORDERS MADE BEFORE MY SHOP CLOSED on JULY 24 HAVE ALL BEEN SHIPPED. Tracking updates may take a few days to update online.
International shipping does not have tracking service, only express international have tracking service but this service is extremely expensive.
Estimated delivery time are:
USA: 5-10 days, but in rare cases, can take up to 30 days (post office rules).
International: 10-15 days on average, can take up to 2-4 weeks, and are allowed to take 8-10 weeks if customs holds for inspection (post office rules).
Read below and visit shop policy page for more information on packages ship time and what to do if you have a lost or missing package.

Any problems or concern, please email me through my website email contact page.
Emails will be replied in 1-3 days (if I have internet service), and if I don't have good internet service at my hotel then I will reply when I get back on August 5th.
Thank you and I am very sorry for any inconvenience. But this should be my last out of town trip until the end of the year.

If you have been experiencing shipping problems with your order, please contact me and I will do my best to help you to recover the package. Most customers did not purchase insurance so it will be harder to trace down missing and delayed packages. And customers who did purchase insurance, we are at the mercy of the insurance company. They are slow to process claims due to so many claims being filed during this period. And insurance were purchased in the buyers' names so any compensation is directly given to the buyer not through me. I only help you to file the paperwork.

INTERNATIONAL CUSTOMERS: Many international customers have experienced delays too due to shipping companies slowness and customs processing in the receiving countries. Italy, France, Australia, Spain, and Germany have all experienced major customs delays. Italy is the worse. If you are an international customer and are experiencing delays, and you live in one of the countries above, you are most likely experiencing delays in shipment due to customs holding onto your package for inspection. So please be patience while customs do their job. They are the government so no one can control them and they do not report to any shipping companies or to me or you. So please be patience while your package is in transit and have to go through customs.

Regards,
Studio11Couture
Thank you for your patience and understanding.

Studio11Couture

Contact shop owner

Studio11Couture

Reviews

No reviews in the last year
Rose Evans

Rose Evans on Aug 18, 2014

5 out of 5 stars

Just received the necklace set, it is lovely, my grandaughter will love it, thank you, Rose.

Charles Palma

Charles Palma on Aug 2, 2014

4 out of 5 stars

Item was great, and came in on time, bigger than I expected but great quality! Cant wait to give it to my girlfriend for her bday :)

View all 32 reviews

Shop policies

Last updated on January 13, 2014
Hello,
I set up this little shop to share some of my favorite things. I enjoy crafting so much and wants to wake up every morning doing what I love. I love to sew, bake, and paint.

I travel a lot and love to collect eclectic vintage things. My shop is a collection of vintage things that I have found in my travels and things that I have made by hand.

You will find an array of different items from hand knit/crochet hats, scarves, jewelry, hand sewn coats and lots more.

IMPORTANT NOTICE:
Many things in my shop are handmade! Even the frames, pendants, and cabochons. They are hand made in a variety of materials and mediums (using a mix of new, vintage, and used components). They are hand painted, antiqued, glazed, etc... So the uneven tints, colors, distressed textures, and aged look are done on purpose and are in no way considered a defect. I love the distressed look because it gives the artwork character and charm.
IF YOU DO NOT LIKE THIS LOOK PLEASE DO NOT PURCHASE. If you like the new "store bought" look, then my shop is NOT for you.

I hope you like my little shop!

HOW TO KEEP YOUR JEWELRY IN GOOD CONDITION LONGER...
Store your jewelry in a dark (non sunlight), dry, humid free place.
Store your jewelry piece in an airtight ziplock bag and inside a jewelry box. Away from dirt, water, humidity, and UV sunlight. This will keep your jewelry looking fresh longer. I have had jewelry pieces that I own over 3 years kept in this way and it has not tarnish yet. And I wear my pieces often too. The better care that you take with your jewelry, the longer they will last. Don't just throw your pieces around and leave them at the bottom of your purse and handbags. Or leave them out on your bathroom counter. Your jewelry won't last long under these conditions.
All jewelry will eventually tarnish over time. Even real silver and real gold jewelry tarnish. This is because the chemicals and humidity in the air exposure will cause the metal to tarnish. This is natural and it occurs with all types of metals. To keep your jewelry looking fresh longer, please follow the tips above. Now if your jewelry starts to tarnish because you haven't taken care of it, don't panic. There is a way to reverse the tarnish. First, go to your local jewelry store or a jewelry counter at Walmart or Target. Ask them for a jewelry cleaning solution or if they can clean the tarnish off for you, let the professional do it. There are solutions out there that people have used that have helped the tarnish.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
We accept PayPal and you can use any major credit card with PayPal.
Shipping
****I highly encourage you to purchase insurance. Insurance is NOT included in the standard shipping fee. And FREE shipping does NOT include insurance. This is an added fee. If you want insurance, please contact me. It is only $3 for USA. International is $10 insurance. Thank you.

WHEN WILL YOU SHIP MY ORDER?
ALL of the items in my shop are handmade by Me! Please allow 7 business days (NOT including weekends and holidays) for your items to be made before they can be shipped. Quality is VERY important to me, so I cannot ship the items in your order until ALL of the mediums (paint, glue, glaze, gloss, resin, etc...) are 100% completely dry. I don't want to rush this process and give you a defected product. Thank you for your understanding.
**Please note that during the holidays and high-traffic season, the wait time may be a little bit longer due to the volume of orders that I have all at once. So please time your shopping experience accordingly. I will do my very BEST to ship your items out as soon as I can and try to meet your deadline. But I am only human and I cannot rush the drying process of the materials.

HOW LONG DOES IT TAKE TO RECEIVE MY PACKAGE?

USA: All orders are shipped either First Class Mail (within 5-7 days) or Priority 2-3 days Mail. Priority is available for an added fee. Overnight shipping services available for an extra fee. I want you to receive your package ASAP, but Priority and Overnight is very expensive, and so I must charge for this extra service. The added shipping fee is whatever the post office charges me. Thank you.

CANADA: All orders are shipped via USPS or UPS and will take on average between 3-14 days (most of the time it is sooner, but I cannot guarantee that).
International Express Mail 3-6 days guarantee is available for an added fee. And this service is very expensive. Starts at $39.99 for most international destinations. Sorry, but no overnight service is available for international destinations.

INTERNATIONAL: All orders are shipped via USPS or UPS and will take on average between 3 days to 12 days (most of the time it is sooner, but I cannot guarantee that). And since International packages have to go through customs, this is what will determine how fast you will receive your package; which no one has control over this process).
International Express Mail 3-6 days guarantee is available for an added fee. And this service is very expensive. Starts at $39.99 for most international destinations. Sorry, but no overnight service is available for international destinations.


WHAT IS SHIPPING COST?
Shipping cost includes the fee that the post office charges me and all of the packaging materials that it takes to prepare your items for a safe journey so that it gets to you in one piece. I DO NOT make any extra money off of the shipping. Shipping materials includes boxes, tissue paper, tape, bubble wraps, peanuts, foam, ect...
I will do my very best to get you your package ASAP!

I highly encourage you to purchase insurance. Insurance is NOT included in the standard shipping fee. And FREE shipping does NOT include insurance. This is an added fee. If you want insurance, please contact me. It is only $3 for USA. International is $10 insurance. Thank you.

WHERE DO YOU SHIP TO?
I ship Anywhere that USPS and UPS ship. I do offer shipping discounts on multiple items. Please check my listings for the most current combine shipping discounts. And also check my shop announcements (located at the top of my shop banner, on my main shop page: http://www.etsy.com/studio11couture)
for the MOST current shop Promotions and Free Shipping Promotions.

TRACKING NUMBER?
If you want tracking numbers on your package, please let me know when you check out and make payment. Tracking is included for USA, Canada, and ALL international packages. This info will be emailed to you when your item is shipped. Please check your email inbox and make sure that my email does not get lost in your spam box. Thanks.

HOW DO I KNOW WHEN MY ITEM IS SHIPPED?
As soon as your package is shipped, I will notify PayPal and Etsy and you will get an email confirmation that your package is on its way to you. I like to keep my customers posted so you never have to wonder when your package will arrive. I hate to wait forever on getting an item so I will do my very best to make sure that your package will get to you ASAP!

Any other question not mentioned here, please email me!

Thank you.
Refunds and Exchanges
DO YOU OFFER REFUNDS?
ALL SALES ARE FINAL
I do not offer a refund because of the nature of my items. I have almost all Vintage and handmade pieces. But if there is a problem when you get your order, please email me and I will work something out with you.

PLEASE TREAT OTHERS AS YOU WOULD LIKE TO BE TREATED.
I love Etsy because everyone on here is nice and courteous. But every once in a while I would stumble upon a "bad apple." If you have a problem, I am sure it can be resolved. There is no need to be mean, use hostile language, etc... So if there is a problem, please be reasonable, and email me. Give me a chance to make it right (if it is my fault).

DO YOU OFFER EXCHANGES?
Sorry due to the nature of my items: Almost all custom orders and vintage pieces, ALL SALES ARE FINAL.
All Custom Orders Are Final Sale. Due to the nature of the item, I cannot offer an exchange on personalize and custom orders. However, if you want to add something to the custom piece after you receive it, I will be more than happy to do so for you (but the buyer is responsible for shipping the item to me, and will also pay for the shipping back to the buyer; in addition to any new cost of materials that will be added onto the custom piece).

WHAT HAPPENS IF MY ITEM ARRIVES DAMAGED OR MISSING AN ITEM?
I highly encourage you to purchase insurance. Insurance is NOT included in the standard shipping fee. And FREE shipping does NOT include insurance. This is an added fee. If you want insurance, please contact me. It is only $3 for USA. International is $10 insurance. Thank you.

If your item arrives damaged or missing an item in an order, that is an easy fix. First, make sure that you contact the post office and contact me to let me know. Second, make sure that you have purchased insurance on your package. If you have purchased insurance, contact the post office and they will guide you on how to file the claim.

If you did not purchase insurance, contact me anyways. You and I will work something out so that we can all be happy. I don't want to loose money on the transaction (if it is not my fault), but I will work something out with my customers to help alleviate some stress on the situation (if I can). If you want me to send you a replacement, I will offer you the replacement at a discount and I will send you a replacement right away (if there is one). If a replacement is not available, I will send you a comparable item (in which I will convo you first before I ship it out). And you DO NOT have to pay extra shipping (if it is my fault). I will pay for the shipping if it is my fault.

WHAT HAPPENS IF I CHANGED MY MIND ON AN ITEM?
If you changed your mind on an item, we are sorry but our policy is that ALL SALES ARE FINAL. Please ask ALL questions before purchase. I do NOT want any problems after the sale. I do my best to list as accurate of a description as I can of the items. And I try to take great photos that you can see more details.

PLEASE ASK ALL QUESTIONS BEFORE PURCHASE. I don't want any problems once an item is already shipped out. I work very hard to keep all of my customers happy and get all of my orders correct. If there is an error on my end, please give me a chance to make it right. And if you have made an error, just contact me, and we will work something out.
****Bottom line, I just want a smooth transaction and happy customers.****
Additional policies and FAQs
DO YOU TAKE CUSTOMS ORDERS?
Yes. We do take custom orders, please convo me for details. And I will set up a reserved listing just for you.
Please note that ALL custom orders are FINAL SALE. I cannot give you a refund or exchanges on custom orders. Convo me for a custom order.

HOW DO I ORDER A CUSTOM DESIGN PRODUCT?
1. Select a Style that you would like to customize. Pay for that listing.
2. In my Etsy shop, pay for the "CUSTOM" listing.
3. Convo me what you would like to customize. Keep in mind that my standard customization fee only covers for basic photo/image/words/quote ect. Additional charges will apply if you want more charms/pendants/ect...
4. After you let me know what you want, I will then draft up a mock-up sample or a few samples and send you pictures of them. Keep in mind that a mock-up sample is NOT the final product. It is just my way of putting my ideas down (like sketching it). But I hate drawing and I like to actually see the elements and materials that I will be using. And that the final product will be a lot better quality.
5. I will do 2-3 changes/tweeking/proofing to the design without any extra charges and send you photos of the changes.
6. Once you have approved the proof, then I will make the final product and once it is done I will ship it out ASAP.
7. Custom orders will take from 1-2 weeks (depending on the difficulty of the design, how long it takes you to get the proof back to me, how many proof that you need before you approve the final design, and how many customers I have ahead of you.
I will email you through out the process to let you know when I have completed your design, package and ship your design, and an estimated time (from the post office) of how long it will take for the item to arrive to you.

Pretty much, I can do whatever you want and within your budget.
Please visit my website: www.Studio11Couture.com and follow the instruction on the Custom Order page. Thank you.

DO YOU TAKE WHOLESALE ORDERS?
Yes. I do take wholesale orders. However, I DO NOT mass produce anything! I make all of my creations by hand. So there is a limit on how much you can order per design. Everything that I make is in Limited Edition. Please convo me for more details. Discounts are given on a volume basis. ***$300 and up purchases/orders are considered wholesale orders. (depending on the items, wholesale discounts are also given on 6pcs, 12pcs, 25pcs, 30pcs, 36pcs basis).