Studio11Couture is taking a short break.
SHOP WILL BE CLOSED FOR 1 WEEK WHILE I AM OUT OF TOWN FROM JULY 23- AUGUST 5TH. YOU WILL NOT BE ABLE TO MAKE PURCHASES WHILE I AM GONE. ALL ORDERS MADE BEFORE MY SHOP CLOSED on JULY 24 HAVE ALL BEEN SHIPPED. Tracking updates may take a few days to update online.
International shipping does not have tracking service, only express international have tracking service but this service is extremely expensive.
Estimated delivery time are:
USA: 5-10 days, but in rare cases, can take up to 30 days (post office rules).
International: 10-15 days on average, can take up to 2-4 weeks, and are allowed to take 8-10 weeks if customs holds for inspection (post office rules).
Read below and visit shop policy page for more information on packages ship time and what to do if you have a lost or missing package.
Any problems or concern, please email me through my website email contact page.
Emails will be replied in 1-3 days (if I have internet service), and if I don't have good internet service at my hotel then I will reply when I get back on August 5th.
Thank you and I am very sorry for any inconvenience. But this should be my last out of town trip until the end of the year.
If you have been experiencing shipping problems with your order, please contact me and I will do my best to help you to recover the package. Most customers did not purchase insurance so it will be harder to trace down missing and delayed packages. And customers who did purchase insurance, we are at the mercy of the insurance company. They are slow to process claims due to so many claims being filed during this period. And insurance were purchased in the buyers' names so any compensation is directly given to the buyer not through me. I only help you to file the paperwork.
INTERNATIONAL CUSTOMERS: Many international customers have experienced delays too due to shipping companies slowness and customs processing in the receiving countries. Italy, France, Australia, Spain, and Germany have all experienced major customs delays. Italy is the worse. If you are an international customer and are experiencing delays, and you live in one of the countries above, you are most likely experiencing delays in shipment due to customs holding onto your package for inspection. So please be patience while customs do their job. They are the government so no one can control them and they do not report to any shipping companies or to me or you. So please be patience while your package is in transit and have to go through customs.
Thank you for your patience and understanding.