If you have any question that isn’t answered, or if you think I might be able to create a special piece for you, please feel free to contact me. I love custom orders!
Accepted payment methods
Returns and exchanges
If your item is damaged in transit, please contact me right away. Everything ships with insurance or compensation, and we will get the matter sorted. Photographs of the damaged packaging are very helpful.
For those times when a piece doesn’t fit, or fit in, exactly as imagined, I offer a seven-day change-of-mind return policy on any purchase except earrings that have been worn. A buyer who wishes to return an item under this policy must contact me through this Etsy shop within seven days of receiving the item, and return it to me securely wrapped. I will refund the purchase price when I receive the returned item in its original state. In such instances the buyer is responsible for the cost of return postage and any insurance desired.
My emphasis on quality means that I believe every piece I sell will function as expected over its normal life. However, in the unlikely event that it does not, I offer a lifetime return, repair or replacement policy on any piece that malfunctions. In such a case, please contact me through this Etsy shop so that we can work out suitable arrangements. (Please note that wear-and-tear or damage during the course of use does not constitute a malfunction.)
I have a commitment to treating buyers with honesty and integrity, and truly hope that buyers will treat me in the same way.
I will ship to your PayPal address, unless you specify otherwise when you place your order.
I wrap each piece in decorative tissue paper, and I am happy to enclose a simple gift note too. Then I encase the wrapped item in substantial protective packaging before placing it into a cardboard mailing box. Whenever possible, I fashion these protective materials and inserts from ‘previously loved’ packaging.
My pieces are not appropriate for sending as ‘letters’ in flat padded envelopes.
FREE PICK UP IN TOWNSVILLE
I am happy for buyers to pick up their purchases directly from me in the Townsville area.
My standard shipping is through AustraliaPost, using the method that provides the best balance of speed and security with cost-effectiveness for each piece and location.
SHIPPING WITHIN AUSTRALIA
I use AustraliaPost's Parcel Post service with insurance and signature on delivery.
SHIPPING OUTSIDE OF AUSTRALIA
For jewellery, I use Australia Post's Air Mail service with insurance and signature on delivery.
For other items, I use either AustraliaPost's Air Mail service or it's Registered Post International service, depending on total value of the items being shipped.
Please contact me for a quote if you don’t see your country in the item’s listing, as I am happy to ship to most destinations.
Import requirements and duties vary from country to country. Payment of any import or similar duties or taxes are the responsibility of the buyer; these are not included in my pricing. I complete all shipment forms honestly.
Of course I would love for you to order multiple items! I will work out the most cost-effective (and safe) shipping method for multiple pieces. If this cost is less than the amount charged with your order, I will refund the difference to you via PayPal.
I ship within 1-2 days of my receipt of a buyer’s payment. From my studio in regional Queensland, domestic parcels can take about a week to arrive, and international parcels vary.
Additional policies and FAQs
Yes, we all come in different sizes and shapes, and it can seem a bit tricky to fit jewellery when ordering over the internet. To address this, I include the size of each piece in its listing. For necklaces, this measurement is the length of the neck wire or other stringing medium. I recommend using a piece of string to see how a particular length would fall on you.
Quality is one of my core values; I strive for high quality and artistic integrity in each item that I produce. My homewares and art jewellery are nicely finished, and made from premium raw materials and components. The only raw material glass I use is Bullseye brand. I buy my sterling silver metal, including wire, and many of my fittings from an Australian producer.
In my art jewellery, the fittings are all 925 sterling silver, and when I use flexible stringing wire it’s nylon-encased 49-strand stainless steel micro-wire. Each of my pendant beads hangs on its stringing medium in a way that is integral to the bead, not by a glued-on fitting. Often I use faceted crystal beads; these are only genuine Swarovski. My seed beads are made in Japan because those are the best. My vintage beads come from a wide variety of sources; they bring the patina of their previous interesting lives. Some of these are African trade beads, and some are silver-metal from Eritrea, where I once lived.
A part of ‘quality’ is the handmade nature of handmade items. They are not perfect in the way that machine-made items can be. They may have ‘imperfections’, which I hope you join me in considering as ‘idiosyncracies’ rather than ‘defects'.