Enchantment by Mother Nature's finest materials
StudioWoolwork's Shop Policies
Thank you for your interest in my shop. My name is Esther and I LOVE wool. I like all kinds of crafting but I prefer working with natural materials as wool, silk, cotton etc. My absolute favourite material is wool in any form. I also love to work with wool felt, a perfect material to make the most gorgeous and magical things.
I started to make small felt dolls about 10 years ago when my eldest child went to Waldorf preschool and I haven't stopped since. In the meantime I learned more skills like wet felting and needle felting.
My husband and I own a small studio in the Netherlands where I design dolls for the season or nature table Waldorf inspired. Together we make craft kits of the doll designs so they can be made by doll-lovers.
Thank you for your time and I hope to see you soon again. If you have any questions about my work, my shop or me, do not hesitate to contact me.
Warm greetings and happy crafting!
I accept Paypal. You can also use Paypal to pay with a creditcard without a Paypal account. I only accept European bank transfers.
If you're paying electronically, please pay directly after the transaction.
If I have not received online electronic payment within 4 business days, I'll cancel the purchase and re-list the item(s).
Installment plan for dolls (Waldorf and art dolls, wool sculptures):
It is possible to purchase a doll in 4 installments of approximately equal amounts over 8 weeks total. For every installment I will put up a special custom listing for you every fortnight. The doll(s) will be sent as soon as the full payment has been received.
- Full payment must be made within 8 weeks of date of purchase. Date of purchase is acceptance of the first custom installment listing.
- Since extra costs will occur, there will be an additional charge of $ 2,50 for each
- If full payment has not been received within 8 weeks of the date of purchase, the
transaction is canceled. Except for a fee of $ 10 a refund will be issued.
Orders currently ship within 2-3 business days.
I ship internationally, using Post.nl. Shipping costs indicated in the listings are based on standard (flat rate if possible) shipping. Tracking information in not provided on standard (flat rate or parcelware) shipping in the Netherlands.
If you insist on tracking information, we offer the possibility to track & trace shipping, please convo me for specific prices.
I always try to combine shipping so it can be send the cheapest way for you.
Prices of the items are without import tax, custom duties or other charges applied by the buyers's country. It is the responsibility for the buyer to comply them according to their country's policy.
Based on our experiences we can tell that standard shipping time can vary between 5 days and 3 weeks to Europe, 5 days and 6 weeks to the U.S. and to Australia it can sometimes take up until two months. Most of the times it is a lot faster, but occasionally it can happen that it takes a long time for the package to arrive. Please consider that when ordering.
Refunds and Exchanges
I certainly want all my customers to be happy, so please, contact me if you are not entirely satisfied.
Return policy In general:
Items can be returned within 14 days in original condition. You will receive a complete refund except the returning shipping costs.
For dolls and artwork:
Dolls can be returned within 14 days in original condition. You will receive your refund completely except the returning shipping costs and additional fees when payment was in installments.
As soon as the pattern is send to you, there's no possibility to be refunded.
Used or incomplete orders will not be refunded.
Last Updated June 30, 2014