StuffInTheBack

Payments are accepted through Etsy by most major credit and debit cards, and Paypal.

All import taxes/duty payable for international orders, are the responsibility of the buyer. By purchasing from Stuffintheback you confirm that you are aware of any such taxes that might be payable and agree to make those payments as required.

Orders cannot be cancelled, once the item is marked as dispatched.

Standard Delivery Policy

Royal Mail are experiencing some extended delivery times during the current lockdown. Domestic UK Mail, please allow around a week, International Mail, please allow up to 20 working days.

DISPATCH OF YOUR ORDER
Standard orders are dispatched within 2 working days of receipt. Where possible I will always try to dispatch on the next working day.
Custom Orders are dispatched within 2 weeks of Order, unless otherwise communicated.
Working days are Monday - Friday, excluding public holidays.

UK DOMESTIC SHIPPING
All items for addresses in the U.K. will be sent via Royal Mail 2nd Class. (Postage time is approximately 3-5 business days)
For some items, customers can upgrade to 1st Class Postage at the checkout, decreasing delivery time to 1-3 business days.

INTERNATIONAL SHIPPING
For international items I use Royal Mail International Standard. Please be aware that this service is not tracked.
Although in my experience it's often quicker, please allow up to 14 business days for international deliveries.
All import taxes/duty payable for international orders, are the responsibility of the buyer.

REASONS FOR DELAYS
Please bear in mind that public holidays, in both the UK, and your country of residence, may delay delivery. Delivery times will also likely be extended during peak periods, such as Christmas.

CLAIMING FOR LOST MAIL
Items are considered "lost in the mail" if not delivered within 10 working days in the UK, and within 25 working days for the rest of the world. Please understand that once an item has been marked as dispatch I'm unable to affect the speed of delivery. Claims for non-delivery will be investigated once the above time frames have expired.

Please do contact me if you have any requests. I'll always do whatever I can to help.

Can you post a card directly to the recipient?
Yes. I'm more than happy to send a card directly to your recipient. I only ask that you leave a message in the "message to seller" box detailing what you would like written in the card. Please note that the message will be handwritten.

GDPR Privacy Policy
In line with the EU GDPR, Stuff in the Back operates a privacy policy, so that you know how and when I use your personal data.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers, such as Royal Mail. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to my processing of some of your information based on my legitimate interests. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Danny Pearce, am the data controller of your personal information. If you have any questions or concerns, you may contact me at dannypearce122 [!at] gmail.com.