Stuffnfeathers' Shop Policies
Thank you for visiting Stuff-n-feathers!
This store was created to help you find high quality materials for your unique creations.
We offer a selection of natural and died feathers, craft and decorative supplies as well as our unique creation exclusive hand painted collection of feathers. All of our feathers go through a strict quality control. All feathers are natural and /or dyed to achieve vibrant colors and as such the color pattern and shape may vary. Each and every feather is stored, and handled to ensure the highest quality of care.
All feathers are clean and ready to be used. In order to keep feathers healthy and sanitary they have to be protected from moths and other pests. Feathers are aired out before they are sold, however in rare occasions the scent of “moth balls” lingers. In order for the scent to go away they need to be taking out of the packaging and placed in a well-ventilated area, preferably by the open window or outside, for a few days.
This will also help feathers to “open up”, as they may get compressed during shipping.
Feathers that are sold loose are handpicked. Hand painted feathers are handpicked and individually painted to order. When buying strung feathers, is it normal to expect some feathers in the bunch to be imperfect. Strung feathers are densely packed together and connected with a thread or a small cord, but they can be easily separated into individual feathers. When you compare different feathers keep in mind that strung feathers have MUCH greater amount of feathers per inch than a trim or fringe.
Feather length is measured from tip to tip, for strung feathers - from tip to tip when the feathers are strung. Feathers in the package you will receive can be anywhere in the described range. They will vary from order to order depending on the length in stock.
We strongly suggest reading the description of the items before purchasing. You can contact us via Etsy messaging system with any questions.
We want all our customers to have a pleasant shopping experience and to be happy with their purchase!
Enjoy your shopping!
Payment is due when items from the shop are selected and checkout is completed. Please be prepared to promptly closeout your transaction. Be aware that the items you have selected may become available to other shoppers after a period of time.
You may pay for your order with your credit/debit card or via PayPal.
Orders are shipped within 1-2 BUSINESS DAYS* of receiving payment, Monday-Friday. Exclusions apply.
* Some items require longer processing time. Processing time information (“ready to ship in”...) located at the top of the “Shipping & Policies” section of every listing. For Custom orders Processing time see “Additional Information” section of the Policies.
First Class, Priority and Express Mail shipping is available. PRIORITY AND EXPRESS MAIL DOES NOT MEAN EXPRESS PROCESSING TIME! All orders are shipped in the order they have been received. If you need your order by certain date contact us BEFORE placing your order to see if it’s possible.
Undeliverable / returned domestic or international orders due to wrong address, change of address, refusal, refusal to pay custom/import fees or any other similar reason will be charged 20% restocking fee.
Orders are shipped via USPS First Class Mail (Standard Mail for large orders that do not qualify for First Class). Tracking number will be provided after the item is shipped and the customer can easily track the order online. Delivery time depends on the location: 2-7 days after the item is shipped!!!
PRIORITY MAIL (2-3 days) IS AVAILABLE for an additional $3.70. If you choose this option just add Priority Mail as another item to your cart: https://www.etsy.com/listing/99296983/upgrade-to-priority-shipping-for-us
EXPRESS MAIL (1-3 days, depends on location) IS AVAILABLE for an additional $20.00. Some items due to size and/or length are not qualify for Express Mail. Contact us for further information and provide the list of desired items.
Due to restrictions on shipping feathers to many countries PLEASE MAKE SURE THEY ARE ALLOWED TO BE SHIPPED INTO YOUR COUNTRY BEFORE PLACING AN ORDER.
Orders are shipped First-Class Mail International. Delivery time depends on the location.
PRIORITY and EXPRESS MAIL INTERNATIONAL IS AVAILABLE. Shipping charges vary by destination.
If you reside outside of the USA, you are responsible for knowing your country's import laws and are responsible for any associated duties or taxes due as a result of your purchase. PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR MORE INFORMATION AND ESTIMATED FEES BEFORE PLACING AN ORDER. Full value of the sold merchandise will be declared on the Customs Form without exceptions.
ANY CUSTOM FEES OR DUTY TAXES ARE THE RESPONSIBILITY OF THE BUYER; AND, AS SUCH, WILL NOT BE REFUNDED OR REIMBURSED BY THE SELLER. In rare circumstances, customs or immigration do seize items and/or may cause a long delay in delivery.
IF A CUSTOMER REFUSES A PACKAGE BECAUSE OF ADDITIONAL FEES (OR FOR ANY OTHER REASON), REFUND WILL BE ISSUED FOR PRODUCT ONLY, MINUS A 20% RESTOCKING FEE, UPON RECEIPT OF THE RETURNED PACKAGE. THE CUSTOMER WILL BE RESPONSIBLE FOR ANY SHIPPING FEES INCURRED
Please note, tracking number will be provided after the item is shipped but only for the purposes of proof of shipping. You will only be able to tack the item up until it leaves US territory. After that we are not responsible for your order and delivery which is in the hands of your countries customs and postal services.
Refunds and Exchanges
RETURNS AS FOLLOWS:
If you find that your item is not what you thought it would be, we will refund the full purchase price minus original shipping and handling charge IF the following conditions are met ( NO EXEPTIONS):
1. Buyer must contact us about the return within 48 hours of receiving the order. Not authorized returns will not be accepted.
2. Order must be shipped back (postmarked) within 5 business days of receipt. Items should be in the original condition.
3. Return shipping is at customer’s own expense.
ALL CUSTOM ORDERS SALES ARE FINAL AND NOT REFUNDABLE. ANY CHANGE MADE TO THE EXISTING LISTING PER CUSTOMER REQUEST IS CONSIDERED A CUSTOM ORDER.
Order cancellation is allowed within 24 hours of purchase without charge, after 24 hours – subject to 10% cancellation fee. No exceptions.
Additional Policies and FAQs
Custom orders are accepted on case by case basis. Fees may apply.
Processing time for Custom orders (does not include shipping time):
In-stock items - 1-5 business days
Non-stock items – 7-10 business days.
ANY CHANGE MADE TO THE EXISTING LISTING PER CUSTOMER REQUEST IS CONSIDERED A CUSTOM ORDER.
ALL CUSTOM ORDERS SALES ARE FINAL AND NOT REFUNDABLE.
By placing an order in our store you are agreeing to these terms and conditions.
Last Updated October 14, 2014