StylishBrideAccs
Buyers are raving!
This shop got multiple 5-star reviews in the past 7 days.
Announcement
We are happy to see you in our handmade wedding atelier. All our products are sewn exclusively according to your measurements and your wishes. You can make any wishes for tailoring, cut and style, you can choose any fabric, color and combination of materials. If you have not found the dress of your dreams in our already made custom orders, we will be happy to sew an exclusive dress for you according to your sketches or photos.
Individual tailoring is the best option to get a product that fully and completely meets your preferences and tastes, and, at the same time, fits perfectly on the figure. Of course, custom tailoring has a huge number of advantages over buying a finished product. The main advantages are exclusivity, manufacturing according to individual measurements and flawless fit, quality and durability, manual labor.
Unlike ready-made store clothes, in our studio the master will draw a pattern taking into account the peculiarities of your particular figure, which means that the options "does not fit" or "not the same as in the photo" are excluded.
As a result, you can order the tailoring of an exclusive wedding or evening dress that you really wanted!, and not what you had to buy in the store. We can sew anything!
====================
PROCESSING TIMES:
Custom orders, big skirts like Swan, all bridal collection (dresses, lace tops and skirts, all bridal dresses) - 3-5 weeks.
All small easy made items (tulle skirts, silk tops) and such a separates (bridesmaids, flower girls) - 2-3 weeks.
Face masks up to 10 days.
Hair vines up to 10 days.
Pajamas, robes 2-4 weeks.
Swatches up to 5 days.
Sweaters 3-4 weeks.
====================
EXCHANGE & REFUND POLICY
Unfortunately we are unable to accept refunds on the following items:
• Gift cards
• Face masks, as hygiene item
• Final Sale of last items
• Items that have been worn and/or used
• You change your mind
• You find cheaper products elsewhere
• Custom made, personalized, or altered products
• Fabric swatches
• Shipping cost, except of lost on the mail
IMPORTANT:
- Terms about return, exchange, and other controversial issues we accept within 7 days from the date of receiving a parcel.
- CUSTOM ORDERS and orders made with individual measurements ARE NOT refundable.
- Due to custom style we offered in total more then 500 colors to choose from, different fabrics: lace, silk, satin, crepe, chiffon to choose from and sewing by your individual measurements, so the items are non-returnable. Please note that even if you order for a standard size, we will still make the dress based on the chosen color and fabric so this is custom made as well. We cannot sell this item again as this completely sewing on your measurements and wishes (color, waistband, waist, length, etc), we cannot return fabrics to the fabric store as this is not returnable product. All dresses are hand made once order is received, therefore, everything is considered CUSTOM MADE.
- Please note that a custom made item may only be returned for a refund if it contains a manufacturing defect, unless, of course, we make some BIG MISTAKE like sending you the wrong style or wrong color – something off the rails like that.
- Linen products are NOT available for return. Bodysuits, pajamas, robes, corset tops- these products can't be returned or exchanged - universally accepted rules.
- If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund, but please contact us and we will find the best solution.
- We do not offer refunds for 'select your own color' if the look turned out to be different from what you imagined when you selected the colors. Please order sample swatches first to see colors in real before making a decision. Please note that actual fabric colors may vary from the color on your screen due to monitor color restrictions. Highly suggest that you get the swatches from us before you place your order. We are not able to be responsible for any color difference if you don’t get swatches first.
- If you didn't answer on our order confirmation and didn't give us all needed measurements for sewing your order, after 1 week waiting we will start to sewing standard sizes because we need to ship it in time according to Etsy rules and also avoid shipping delays. Make sure you receive your order confirmation and answer on all our questions about your order. Refund and cancellation don't be accepted in this case after your standard order was shipped.
- We are working with professional seamstresses patterns and can't guarantee that item will fit you 100% even with your personal measurements, but will do all our best to do that. In the case that in real the item is a larger or something needed to be altered, you can always get it altered by your local bridal seamstress, which is standard practice in the bridal industry for that perfect fit. So we always recommend choosing always the larger size to do alterations if that will be needed- plan your budget according to this please. All alterations customer pays on his own if the customer made a mistake in measurements or ordered the wrong size. But if this is our store fault that you need to do alterations: we will help to pay alteration cost. If this is the fault of our store, please contact us before alteration to agree on full or partial alteration refund on our part. If you have not warned and agreed with us about the cost of the alterations first, applications for refund will not be accepted.
- Refunds also can't be made if the item will arrive later then you needed according to customs and post office delays - use express shipping please if you have tight time, we offer great discount on super fast DHL 2-4 days shipping.
- BRIDESMAIDS similar color shades and separate orders! If your bridesmaids choose to place their orders separately to different addresses, in that case they need to indicate that they are your bridesmaids, something like WE ARE (Name) bridesmaids. We will make all dresses together from the same dye lot. Please request the girls to place the orders close in time to each other - hopefully within 1 week, thanks! Write to me with notice 'Urgent!!' message and i will give you personal coupon code for your separate bridesmaids orders! We are not able to be responsible for any color difference if you don’t indicate in notice in order or in messages your bridesmaids and don't tell us about your bridesmaid group.
- According the fact, that all products are sewn without real fitting on a customer. Who order items, even an experienced specialist is not able to remotely sew a thing up to 0.1 centimeters. Therefore, buying a thing online you agree that the real product may differ in finished form from your measurements by 1-3 centimeters on average. Your measurements serve as the basis that we “put on” on a mannequin, but its can not be totally the same as a customer who is often cannot have totally the same perfect shape, like a mannequin. Accordingly, the difference in a couple of centimeters when sewing online can not be avoid, We warn the buyer about this moment that you can get the sleeve length, the total length of the product, other general measurements with an average difference of 1-3 centimeters in contrast to your exact measurements and by purchasing our product, you are familiar with the rules and agree to this. Moreover, in reality this meager difference practically does not matter and does not affect on overall view. Also, this difference is often due to the material itself, which is often elastic, which makes it difficult to lay out the finished product up to a millimeter.
- If a purchased item was not on sale or had smaller discount at the moment of purchase and later a bigger discount was applied to it, the price of the order can not be recalculated and the order can not be cancelled for the reason of the price change.
Reasons for returning the product:
You may request for damaged non-quality item/s to be refunded. If you would like to return to exchange the item due to a manufacturing defect or error on our part, you do not need to include payment for shipping. We will pay shipping cost, of course. But please contact us before shipping of damaged product. If you are approved for refund of damaged item, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note, refunds to credit cards can take up to 30 days to appear on your statement.
Upon receipt of any your return, we will inspect the item(s) before replacing them. If the item(s) are deemed unfit for re-sale due to inflicted damages which are not sellers fault, we reserve the right to not send a replacement and will ask for a remake fee 20% for buying new fabrics for sewing your new item. To be eligible for an free exchange - item must be unused, in the same condition in which you received it, and in its original packaging. All shipping costs associated with the return of an item for an exchange are the responsibility of the original purchaser.
====================
NO CANCELLATIONS
We believe in our product and we are deeply sure, you will not need to have a cancellation. But, please, kindly ask to be attentive - we DON’T accept cancellations, we order fabrics right after you make an order and start production very fast - preparing your order, order materials and needed accessories for manufacturing. If you want cancel your order, we are ready to offer:
- refund without cost of materials that were purchased for the manufacture of your order (return of materials back to the store is not possible under the law on the return of fabrics) - 20 % FABRIC STOCK FEE. Credit will automatically be applied to your credit card or original method of payment within 7 days.
- deposit option ( we will create a special certificate for you on full cost of the order, you will be able to use it anytime on any items from our shop or you can present certificate to your friends or family, all up to your wishes)
We are sure, you’re happy to know, WE CAN OFFER EXCHANGES, but still confused that we don’t offer any returns (except of manufacturing defect). Please, let us explain why and give you more clearance about us. We are a small business that makes all orders according customer’s measurements. We don’t make a product until someone orders it. So, when you place an order, we’re making it especially for you. We buy all fabrics and materials, each single detail especially for your beautiful order and sew it by your wishes as this is individual handmade production and we want to make all perfect for our dear customers. We havent ready made standard items, so all dresses are hand made once order is received, therefore, everything is considered CUSTOM MADE. And when you want to make a return, we are truly disappointed, as we make it with love and spend a lot of money and time for each order, so we always hope our girls will be happy with their orders.
We believe deeply in the quality of our products and know that our dresses are even better in real life than they appear online.
====================
TAXES
All parcels that are delivered from other countries - export goods. All of them are going to the customs and all parcels taxed according to the government's rules. All countries have their tax fees for export goods. The store is not responsible for this payment and please be prepared for possible taxations while you receive your parcel. If you refuse to pay export taxes, you violate the laws of your country, the store will not accept refunds for tax waivers in such cases.
Import duties, taxes and charges are not included in the item price or shipping charges.
These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding / buying.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.
We do not mark merchandise values below value or mark items as "gifts" - International government regulations prohibit such behavior.
====================
If you have SBA gift certificate or credit (deposit) certificate, please check all rules, that gift certificate - this is a cardboard card or an electronic ticket with a unique code. A gift certificate is a prepayment, a non-cash denomination of the appropriate value, which entitles its owner to purchase goods in any item in StylishBrideaccs store.
- The certificate is not exchangeable and non-refundable.
- The certificate is not subject to exchange for cash equivalent.
- One-time purchase is possible with the use of the Certificate, re-use of the certificate is not possible.
- If the purchase price exceeds the face value of the Certificate, the difference between the value of the goods and the face value of the Certificate is paid additional.
- The certificate cannot be used to receive funds.
====================
Thank you for taking the time to read about our policy and our business. We hope it gives answers to your questions and improves your online shopping experience with us. As always, please contact us, if you have any questions.
We make all orders individually on order with customers wishes and measurements, also can make all in standard sizes, we use expensive equipment, work only with high professional seamstresses, you and your customers will be truly satisfied with order!
Hoping on pleasure cooperation with our brand!
Always here for you,
Yana
Announcement
We are happy to see you in our handmade wedding atelier. All our products are sewn exclusively according to your measurements and your wishes. You can make any wishes for tailoring, cut and style, you can choose any fabric, color and combination of materials. If you have not found the dress of your dreams in our already made custom orders, we will be happy to sew an exclusive dress for you according to your sketches or photos.
Individual tailoring is the best option to get a product that fully and completely meets your preferences and tastes, and, at the same time, fits perfectly on the figure. Of course, custom tailoring has a huge number of advantages over buying a finished product. The main advantages are exclusivity, manufacturing according to individual measurements and flawless fit, quality and durability, manual labor.
Unlike ready-made store clothes, in our studio the master will draw a pattern taking into account the peculiarities of your particular figure, which means that the options "does not fit" or "not the same as in the photo" are excluded.
As a result, you can order the tailoring of an exclusive wedding or evening dress that you really wanted!, and not what you had to buy in the store. We can sew anything!
====================
PROCESSING TIMES:
Custom orders, big skirts like Swan, all bridal collection (dresses, lace tops and skirts, all bridal dresses) - 3-5 weeks.
All small easy made items (tulle skirts, silk tops) and such a separates (bridesmaids, flower girls) - 2-3 weeks.
Face masks up to 10 days.
Hair vines up to 10 days.
Pajamas, robes 2-4 weeks.
Swatches up to 5 days.
Sweaters 3-4 weeks.
====================
EXCHANGE & REFUND POLICY
Unfortunately we are unable to accept refunds on the following items:
• Gift cards
• Face masks, as hygiene item
• Final Sale of last items
• Items that have been worn and/or used
• You change your mind
• You find cheaper products elsewhere
• Custom made, personalized, or altered products
• Fabric swatches
• Shipping cost, except of lost on the mail
IMPORTANT:
- Terms about return, exchange, and other controversial issues we accept within 7 days from the date of receiving a parcel.
- CUSTOM ORDERS and orders made with individual measurements ARE NOT refundable.
- Due to custom style we offered in total more then 500 colors to choose from, different fabrics: lace, silk, satin, crepe, chiffon to choose from and sewing by your individual measurements, so the items are non-returnable. Please note that even if you order for a standard size, we will still make the dress based on the chosen color and fabric so this is custom made as well. We cannot sell this item again as this completely sewing on your measurements and wishes (color, waistband, waist, length, etc), we cannot return fabrics to the fabric store as this is not returnable product. All dresses are hand made once order is received, therefore, everything is considered CUSTOM MADE.
- Please note that a custom made item may only be returned for a refund if it contains a manufacturing defect, unless, of course, we make some BIG MISTAKE like sending you the wrong style or wrong color – something off the rails like that.
- Linen products are NOT available for return. Bodysuits, pajamas, robes, corset tops- these products can't be returned or exchanged - universally accepted rules.
- If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund, but please contact us and we will find the best solution.
- We do not offer refunds for 'select your own color' if the look turned out to be different from what you imagined when you selected the colors. Please order sample swatches first to see colors in real before making a decision. Please note that actual fabric colors may vary from the color on your screen due to monitor color restrictions. Highly suggest that you get the swatches from us before you place your order. We are not able to be responsible for any color difference if you don’t get swatches first.
- If you didn't answer on our order confirmation and didn't give us all needed measurements for sewing your order, after 1 week waiting we will start to sewing standard sizes because we need to ship it in time according to Etsy rules and also avoid shipping delays. Make sure you receive your order confirmation and answer on all our questions about your order. Refund and cancellation don't be accepted in this case after your standard order was shipped.
- We are working with professional seamstresses patterns and can't guarantee that item will fit you 100% even with your personal measurements, but will do all our best to do that. In the case that in real the item is a larger or something needed to be altered, you can always get it altered by your local bridal seamstress, which is standard practice in the bridal industry for that perfect fit. So we always recommend choosing always the larger size to do alterations if that will be needed- plan your budget according to this please. All alterations customer pays on his own if the customer made a mistake in measurements or ordered the wrong size. But if this is our store fault that you need to do alterations: we will help to pay alteration cost. If this is the fault of our store, please contact us before alteration to agree on full or partial alteration refund on our part. If you have not warned and agreed with us about the cost of the alterations first, applications for refund will not be accepted.
- Refunds also can't be made if the item will arrive later then you needed according to customs and post office delays - use express shipping please if you have tight time, we offer great discount on super fast DHL 2-4 days shipping.
- BRIDESMAIDS similar color shades and separate orders! If your bridesmaids choose to place their orders separately to different addresses, in that case they need to indicate that they are your bridesmaids, something like WE ARE (Name) bridesmaids. We will make all dresses together from the same dye lot. Please request the girls to place the orders close in time to each other - hopefully within 1 week, thanks! Write to me with notice 'Urgent!!' message and i will give you personal coupon code for your separate bridesmaids orders! We are not able to be responsible for any color difference if you don’t indicate in notice in order or in messages your bridesmaids and don't tell us about your bridesmaid group.
- According the fact, that all products are sewn without real fitting on a customer. Who order items, even an experienced specialist is not able to remotely sew a thing up to 0.1 centimeters. Therefore, buying a thing online you agree that the real product may differ in finished form from your measurements by 1-3 centimeters on average. Your measurements serve as the basis that we “put on” on a mannequin, but its can not be totally the same as a customer who is often cannot have totally the same perfect shape, like a mannequin. Accordingly, the difference in a couple of centimeters when sewing online can not be avoid, We warn the buyer about this moment that you can get the sleeve length, the total length of the product, other general measurements with an average difference of 1-3 centimeters in contrast to your exact measurements and by purchasing our product, you are familiar with the rules and agree to this. Moreover, in reality this meager difference practically does not matter and does not affect on overall view. Also, this difference is often due to the material itself, which is often elastic, which makes it difficult to lay out the finished product up to a millimeter.
- If a purchased item was not on sale or had smaller discount at the moment of purchase and later a bigger discount was applied to it, the price of the order can not be recalculated and the order can not be cancelled for the reason of the price change.
Reasons for returning the product:
You may request for damaged non-quality item/s to be refunded. If you would like to return to exchange the item due to a manufacturing defect or error on our part, you do not need to include payment for shipping. We will pay shipping cost, of course. But please contact us before shipping of damaged product. If you are approved for refund of damaged item, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note, refunds to credit cards can take up to 30 days to appear on your statement.
Upon receipt of any your return, we will inspect the item(s) before replacing them. If the item(s) are deemed unfit for re-sale due to inflicted damages which are not sellers fault, we reserve the right to not send a replacement and will ask for a remake fee 20% for buying new fabrics for sewing your new item. To be eligible for an free exchange - item must be unused, in the same condition in which you received it, and in its original packaging. All shipping costs associated with the return of an item for an exchange are the responsibility of the original purchaser.
====================
NO CANCELLATIONS
We believe in our product and we are deeply sure, you will not need to have a cancellation. But, please, kindly ask to be attentive - we DON’T accept cancellations, we order fabrics right after you make an order and start production very fast - preparing your order, order materials and needed accessories for manufacturing. If you want cancel your order, we are ready to offer:
- refund without cost of materials that were purchased for the manufacture of your order (return of materials back to the store is not possible under the law on the return of fabrics) - 20 % FABRIC STOCK FEE. Credit will automatically be applied to your credit card or original method of payment within 7 days.
- deposit option ( we will create a special certificate for you on full cost of the order, you will be able to use it anytime on any items from our shop or you can present certificate to your friends or family, all up to your wishes)
We are sure, you’re happy to know, WE CAN OFFER EXCHANGES, but still confused that we don’t offer any returns (except of manufacturing defect). Please, let us explain why and give you more clearance about us. We are a small business that makes all orders according customer’s measurements. We don’t make a product until someone orders it. So, when you place an order, we’re making it especially for you. We buy all fabrics and materials, each single detail especially for your beautiful order and sew it by your wishes as this is individual handmade production and we want to make all perfect for our dear customers. We havent ready made standard items, so all dresses are hand made once order is received, therefore, everything is considered CUSTOM MADE. And when you want to make a return, we are truly disappointed, as we make it with love and spend a lot of money and time for each order, so we always hope our girls will be happy with their orders.
We believe deeply in the quality of our products and know that our dresses are even better in real life than they appear online.
====================
TAXES
All parcels that are delivered from other countries - export goods. All of them are going to the customs and all parcels taxed according to the government's rules. All countries have their tax fees for export goods. The store is not responsible for this payment and please be prepared for possible taxations while you receive your parcel. If you refuse to pay export taxes, you violate the laws of your country, the store will not accept refunds for tax waivers in such cases.
Import duties, taxes and charges are not included in the item price or shipping charges.
These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding / buying.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.
We do not mark merchandise values below value or mark items as "gifts" - International government regulations prohibit such behavior.
====================
If you have SBA gift certificate or credit (deposit) certificate, please check all rules, that gift certificate - this is a cardboard card or an electronic ticket with a unique code. A gift certificate is a prepayment, a non-cash denomination of the appropriate value, which entitles its owner to purchase goods in any item in StylishBrideaccs store.
- The certificate is not exchangeable and non-refundable.
- The certificate is not subject to exchange for cash equivalent.
- One-time purchase is possible with the use of the Certificate, re-use of the certificate is not possible.
- If the purchase price exceeds the face value of the Certificate, the difference between the value of the goods and the face value of the Certificate is paid additional.
- The certificate cannot be used to receive funds.
====================
Thank you for taking the time to read about our policy and our business. We hope it gives answers to your questions and improves your online shopping experience with us. As always, please contact us, if you have any questions.
We make all orders individually on order with customers wishes and measurements, also can make all in standard sizes, we use expensive equipment, work only with high professional seamstresses, you and your customers will be truly satisfied with order!
Hoping on pleasure cooperation with our brand!
Always here for you,
Yana
Items
Featured items
All Items
Reviews
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Christina on Oct 16, 2021
5 out of 5 starsDress arrived quickly and a perfect fit. It is absolutely gorgeous!
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Jade on Oct 13, 2021
5 out of 5 starsAbsolutely beautiful skirt! So worth the money and the wait. All the cheap ones I’ve had in the past are nothing in comparison, this is the real deal and the best quality. I’ll definitely be back for more!
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wreckedbeauty on Oct 12, 2021
5 out of 5 starsWonderful skirt! Kind and courteous communication all along the way. I’m about to order another one!! Thanks so much!!
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Ceane on Sep 29, 2021
5 out of 5 starsGot my samples as expected. Lovely colours and quality of fabric. Sadly, one of the lace samples I got was not what I requested. Thankfully it wasn't a sample I was really wasn't set on getting anyway. Regardless I'm so happy and I've definitely picked out my soon to be dress.
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Samantha on Sep 28, 2021
5 out of 5 starsBeautiful dress, needed some alterations for the top body suit piece but that was to be expected!
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Tammy on Sep 19, 2021
5 out of 5 starsSamples arrived in just over a week from when I ordered them! Thanks!!
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Amy on Oct 17, 2021
4 out of 5 starsI am very impressed with the skirt and it came quickly and all of my queries and request for customisation were answered promptly. The measurements are not exactly as I’d hoped (particularly the thigh split which starts too low) but considering everything I expected to need to find a local seamstress for adjustments. Overall I’m very happy with my purchase.
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Arlene on Oct 17, 2021
5 out of 5 starsI ordered these skirts for our girls for our galaxy themed 10th anniversary party, and I am blown away! The quality and their communication is beyond professional, and the skirts are GORGEOUS! They twinkle! Twinkle! I will definitely be ordering a skirt for myself soon, just because!
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senchasami on Oct 15, 2021
5 out of 5 starsThis dress is SOOO gorgeous! The lace is beautiful. The quality is just superb. I don’t even know what to say, I was just amazed once I opened it. It was such a joy to try on before my wedding day.
The customer service was stellar. My first choice wedding dress fell through and I needed another option with 3 weeks till the day. I found this dress and was so in love!
I submitted all of my measurements for a custom-sized dress along with my dilemma, and they assured me that they could make the dress quickly and that if I paid the rush shipping, it would arrive in time. And yes it did with 1.5 weeks to go! Perfect timing! I had enough time to alter it if I needed, but it fits perfectly!!!
I am so beyond pleased. Thank you for making my dream dress come true in time for my wedding. I’ll update this review with photos later.
Updates
About StylishBrideAccs
More than a bridal atelier
Hello! I am Yana - founder of the wedding individual atelier StylishBrideAccs!
I have a completely unique experience in creating clothes for brides and bridesmaids, next to me I have the best small team, with whom we do what we love together! It seems to us that the time has come for you to get acquainted with StylishBrideAccs, to fall in love with us and our sewing universe.
StylishBrideAccs is a handmade wedding atelier designed by girls for girls, and our main goal is to make your life easier and more beautiful, as well as to make you happy! We believe that the easiest way to gain super power is simply to create a new dress! And in this StylishBrideAccs is your main assistant and reliable friend.
Finally, we have meet!
Each time we develop a wedding dress for another bride, we completely immerse ourselves in the process and become a good friend and helper of the bride. From the choice of fabrics to the approval of the finished process before sending the order, we are always there and ready to make your dream come true, because we understand the importance of the moment and thank you for your confidence - to sew a dream wedding dress for you!
Pros of tailoring to order:
- You do not waste your precious time looking for the right dress, skirt, blouse with mother-of-pearl buttons. Everything is as simple as possible: we take your idea, refine it, launch the development and manufacturing process.
- After many washes, the item will still fit perfectly. Always. Because the shape of the clothes keeps a good cut, a perfect fit, made in good faith in the processing of seams, and the tailor's love for small details.
- Individual tailoring of clothes means that the item fits perfectly on you. Sized in size and even better.
- We help to choose a style (model) of a thing that will hide flaws and emphasize advantages. Just trust our experience.
- The uniqueness of the thing. You are a dress designer :). And I make your idea come true. There will be no second such thing in the world.
We all adore beautiful wedding clothes, magnificent fabrics and sewing process and therefore love our work so much! Making the bride happy is a dream job!
Shop members
-
Yana
Owner, Founder, Designer
-
Alex
Founder, Photographer, Visual Design
-
Olga
Maker
-
Kate
Maker
-
Ira
Customer Service
-
Tatyana
Shipper
-
Julia
Shipper
-
Larisa
Technologist
-
Alice
Muse, Designer, Assistant
Shop policies
Shipping
Payment options
Returns & exchanges
I don't accept returns, exchanges, or cancellations
I accept returns I do not accept returns
I accept exchanges I do not accept exchanges
I accept cancellations I do not accept cancellations
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Privacy policy
More information
Frequently asked questions
BRIDESMAIDS similar color shades and separate orders??
If your bridesmaids choose to place their orders separately to different addresses, in that case they need to indicate that they are your bridesmaids, something like WE ARE (Name) bridesmaids. We will make all dresses together from the same dye lot.
Please request the girls to place the orders close in time to each other - hopefully within 1 week, thanks!
REFUND AND EXCHANGE
Unfortunately we are unable to accept refunds on the following items:
• lingerie (bodysuits, robes, pajamas, bustiers)
• Gift cards or credit (deposit) certificate
• Face masks, as hygiene item
• Final Sale of last items
• Items that have been worn and/or used
• You change your mind
• You find cheaper products elsewhere
• Custom made, personalized, or altered products
• Fabric swatches
• Shipping cost, except of lost on the mail
CUSTOM ORDERS and orders made with individual measurements ARE NOT refundable.
All dresses are hand made once order is received, therefore, everything is considered CUSTOM MADE.
NO CANCELLATIONS
We believe in our products, we are sure, you will not need to cancel order. But, kindly ask to be attentive - we DON’T accept cancellations, we order fabrics right after you make an order and start production very fast - prepare your order, materials and needed accessories for manufacturing. If you want cancel your order, we are ready to offer:
- refund without cost of materials that were purchased for manufacture of order (return of materials back to the store is not possible under the law on the return of fabrics) - 20 % FABRIC STOCK FEE.
- deposit option ( we will create a special certificate for you on full cost of the order, you will be able to use it anytime on any items).
ALTERATIONS
We are working with professional seamstresses patterns and can't guarantee that item will fit you 100% even with your personal measurements, but will do all our best to do that. In the case that in real the item is a larger or something needed to be altered, you can always get it altered by your local bridal seamstress, which is standard practice in the bridal industry for that perfect fit. It might even make the gown feel like new again, in a way :) So we always recommend choosing always the larger size to do alterations if that will be needed.
TRACKING PARCELS
All parcels goes with tracking, after shipping your order you will receive the shipping notification on your mail, in your ETSY account you can find your order and see the tracking number here, we ask you to do this and keep tracking your parcel, because we have many cases before that the parcels arrive and waiting in post office 30 days, then goes back to us and customers didn’t know about it. So please keep tracking it by yourself on your official city post or write us if you don’t receive your order after standard delivery.
PROCESSING TIMES
Custom orders, big skirts like Swan, all bridal collection (dresses, lace tops and skirts, all bridal dresses) - 3-5 weeks.
All small easy made items (tulle skirts, silk tops) and such a separates (bridesmaids, flower girls) - 2-3 weeks.
Face masks up to 10 days.
Hair vines up to 10 days.
Pajamas, robes 2-4 weeks.
Swatches up to 5 days.
Sweaters 3-4 weeks.
FABRIC SHADES!
There is a nuance in silk, crepe chiffon and lace shades. If a color or a pattern goes out of stock, we are looking for similar fabrics in other stores. The "new" fabrics may not match your samples or previous order 100%. We have a lot of orders and fabric stores also sell all over the world, so colors go out of stock fast. The colors and shades are constantly changing depending on the availability and supply. Tulle is often the same, but lace, crepe chiffon and silk (lining of the skirts, waistbands, silk tops, sashes, robes) can go out of stock fast.
SHIPPING WITHOUT CUSTOMER CONFIRMATION. IMPORTANT!
If you didn't answer on our order confirmation and didn't give us all needed measurements for sewing your order, after 1 week waiting we will start to sewing standard sizes because we need to ship it in time according to Etsy rules and also avoid shipping delays. Make sure you receive your order confirmation and answer on all our questions about your order. Refund and cancellation don't be accepted in this case after your standard order was shipped.
Discount and sale prices
If a purchased item was not on sale or had smaller discount at the moment of purchase and later a bigger discount was applied to it, the price of the order can not be recalculated and the order can not be cancelled for the reason of the price change.
Taxes
Import duties, taxes and charges are not included in the item price or shipping charges.
These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding / buying.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.
We do not mark merchandise values below value or mark items as "gifts" - International government regulations prohibit such behavior.