Announcement    EXCHANGE & REFUND POLICY
RETURNS & EXCHANGE
We want our customers to be happy, so we do our best to ensure that you are pleased with your order. If you receive your order and are dissatisfied with the merchandise because it is defective, the wrong size, or damaged, you may return or exchange the item(s) within 14 business days after receipt.
If 14 days have gone since your received your order, we may be able to offer you a store credit - please contact us for more details if required.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Unfortunately we are unable to accept refunds on the following items:
• Gift cards
• Face masks, as hygiene item
• Final Sale of last items
• Items that have been worn and/or used
• You change your mind
• You find cheaper products elsewhere
• Custom made, personalized, or altered products
• Fabric swatches
• Shipping cost, except of lost on the mail

IMPORTANT: 
- CUSTOM ORDERS and orders made with individual measurements ARE NOT refundable.
- Due to custom style we offered in total more then 500 colors to choose from, different fabrics: lace, silk, satin, crepe, chiffon to choose from and sewing by your individual measurements, so the items are non-returnable. Please note that even if you order for a standard size, we will still make the dress based on the chosen color and fabric so this is custom made as well. We cannot sell this item again as this completely sewing on your measurements and wishes (color, waistband, waist, length, etc), we cannot return fabrics to the fabric store as this is not returnable product. All dresses are hand made once order is received, therefore, everything is considered CUSTOM MADE.
- Please note that a custom made item may only be returned for a refund if it contains a manufacturing defect, unless, of course, we make some BIG MISTAKE like sending you the wrong style or wrong color – something off the rails like that.
- Linen products are NOT available for return. Bodysuits, pajamas, robes, corset tops- these products can't be returned or exchanged - universally accepted rules.
- If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund, but please contact us and we will find the best solution.
- We do not offer refunds for 'select your own color' if the look turned out to be different from what you imagined when you selected the colors. Please order sample swatches first to see colors in real before making a decision. Please note that actual fabric colors may vary from the color on your screen due to monitor color restrictions. Highly suggest that you get the swatches from us before you place your order. We are not able to be responsible for any color difference if you don’t get swatches first.
- If you didn't answer on our order confirmation and didn't give us all needed measurements for sewing your order, after 1 week waiting we will start to sewing standard sizes because we need to ship it in time according to Etsy rules and also avoid shipping delays. Make sure you receive your order confirmation and answer on all our questions about your order. Refund and cancellation don't be accepted in this case after your standard order was shipped.
- We are working with professional seamstresses patterns and can't guarantee that item will fit you 100% even with your personal measurements, but will do all our best to do that. In the case that in real the item is a larger or something needed to be altered, you can always get it altered by your local bridal seamstress, which is standard practice in the bridal industry for that perfect fit. So we always recommend choosing always the larger size to do alterations if that will be needed- plan your budget according to this please. All alterations customer pays on his own if the customer made a mistake in measurements or ordered the wrong size. But if this is our store fault that you need to do alterations: we will help to pay alteration cost. If this is the fault of our store, please contact us before alteration to agree on full or partial alteration refund on our part. If you have not warned and agreed with us about the cost of the alterations first, applications for refund will not be accepted.
- Refunds also can't be made if the item will arrive later then you needed according to customs and post office delays - use express shipping please if you have tight time, we offer great discount on super fast DHL 2-4 days shipping.
- BRIDESMAIDS similar color shades and separate orders! If your bridesmaids choose to place their orders separately to different addresses, in that case they need to indicate that they are your bridesmaids, something like WE ARE (Name) bridesmaids. We will make all dresses together from the same dye lot. Please request the girls to place the orders close in time to each other - hopefully within 1 week, thanks! Write to me with notice 'Urgent!!' message and i will give you personal coupon code for your separate bridesmaids orders! We are not able to be responsible for any color difference if you don’t indicate in notice in order or in messages your bridesmaids and don't tell us about your bridesmaid group.
- When your order is ready, our Control department check it carefully, very attentive and make report with measurements, photos of finished product and all details to be sure, all was made correct. Please, pay attention, we are forced to take photos of your finished goods (measurements, color) before sending in order to avoid conflict situations, but, in any case we are always ready to help.
- According the fact, that all products are sewn without real fitting on a customer. Who order items, even an experienced specialist is not able to remotely sew a thing up to 0.1 centimeters. Therefore, buying a thing online you agree that the real product may differ in finished form from your measurements by 1-3 centimeters on average. Your measurements serve as the basis that we “put on” on a mannequin, but its can not be totally the same as a customer who is often cannot have totally the same perfect shape, like a mannequin. Accordingly, the difference in a couple of centimeters when sewing online can not be avoid, We warn the buyer about this moment that you can get the sleeve length, the total length of the product, other general measurements with an average difference of 1-3 centimeters in contrast to your exact measurements and by purchasing our product, you are familiar with the rules and agree to this. Moreover, in reality this meager difference practically does not matter and does not affect on overall view. Also, this difference is often due to the material itself, which is often elastic, which makes it difficult to lay out the finished product up to a millimeter.
- If a purchased item was not on sale or had smaller discount at the moment of purchase and later a bigger discount was applied to it, the price of the order can not be recalculated and the order can not be cancelled for the reason of the price change.
Pay attention to it!

Rules of return:
To return damaged or to exchange an item for a refund, please email us with the following information:
• Your email address
• Invoice number and date of purchase
• Name of product purchased
• Reason for returning the product

Reasons for returning the product:
You may request for damaged non-quality item/s to be refunded. If you would like to return to exchange the item due to a manufacturing defect or error on our part, you do not need to include payment for shipping. We will pay shipping cost, of course. But please contact us before shipping of damaged product. If you are approved for refund of damaged item, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note, refunds to credit cards can take up to 30 days to appear on your statement.
Upon receipt of any your return, we will inspect the item(s) before replacing them. If the item(s) are deemed unfit for re-sale due to inflicted damages which are not sellers fault, we reserve the right to not send a replacement and will ask for a remake fee 20% for buying new fabrics for sewing your new item. To be eligible for an free exchange - item must be unused, in the same condition in which you received it, and in its original packaging. All shipping costs associated with the return of an item for an exchange are the responsibility of the original purchaser.

⁃ Once your package is ready to be sent for exchanging, please contact us via post (stylishbrideaccs@gmail.com) and we will provide you an address to ship order back.
⁃ Please send the item(s) back with tracking number.
⁃ Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
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NO CANCELLATIONS
We believe in our product and we are deeply sure, you will not need to have a cancellation. But, please, kindly ask to be attentive - we DON’T accept cancellations, we order fabrics right after you make an order and start production very fast - preparing your order, order materials and needed accessories for manufacturing. If you want cancel your order, we are ready to offer:
- refund without cost of materials that were purchased for the manufacture of your order (return of materials back to the store is not possible under the law on the return of fabrics) - 20 % FABRIC STOCK FEE. Credit will automatically be applied to your credit card or original method of payment within 7 days.

- deposit option ( we will create a special certificate for you on full cost of the order, you will be able to use it anytime on any items from our shop or you can present certificate to your friends or family, all up to your wishes)

We are sure, you’re happy to know, WE CAN OFFER EXCHANGES, but still confused that we don’t offer any returns (except of manufacturing defect). Please, let us explain why and give you more clearance about us. We are a small business that makes all orders according customer’s measurements. We don’t make a product until someone orders it. So, when you place an order, we’re making it especially for you. We buy all fabrics and materials, each single detail especially for your beautiful order and sew it by your wishes as this is individual handmade production and we want to make all perfect for our dear customers. We havent ready made standard items, so all dresses are hand made once order is received, therefore, everything is considered CUSTOM MADE. And when you want to make a return, we are truly disappointed, as we make it with love and spend a lot of money and time for each order, so we always hope our girls will be happy with their orders.
We believe deeply in the quality of our products and know that our dresses are even better in real life than they appear online.

Thank you for taking the time to read about our policy and our business. We hope it gives answers to your questions and improves your online shopping experience with us. As always, please contact us, if you have any questions.

Stylishbrideaccs WHOLESALE RULES - SPECIAL OFFER.
--- CLOTHES WHOLESALE . We are always happy to cooperate with other brands! You will receive your personal permanent discount - 50% for ALL items from our shop, this is our biggest discount for wholesale orders ever! WHOLESALE discount goes from check 1000$ for an order (use coupon code "CLOTHESWHOLESALE" to apply discount in your cart). We can create personal coupon code for you or you can just write us every time, when you want to order and we create custom order for you to make it easier and pay in 1 click or you can use wholesale coupon code ( also please contact us to receive it).
--- FABRIC WHOLESALE . We also offer wholesale prices for fabrics! 50% discount for orders over 500$ (use coupon code "FABRICWHOLESALE" to apply discount in your cart). For fabrics only!
Please, pay attention, discounts CAN’T be summarizing with any other discount in the shop. Only one discount can be used in one order. (If we have Sale with 30% OFF and you want to make an order as a Wholesale, you will have additional discount 20%, so IN TOTAL, you still have 50% OFF).
We make all orders individually on order with customers wishes and measurements, also can make all in standard sizes, we use expensive equipment, work only with high professional seamstresses, you and your customers will be truly satisfied with order!
Hoping on pleasure cooperation with our brand!

Always here for you,
Yana and Stylishbrideaccs team