The Wig Parlour | Realistic Wigs & Hair Toppers UK
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Announcement
Last updated on 12 Mar, 2026
Reviews
4.4
(2143)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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Carol on 16 Apr, 2026
4 out of 5 starsLove my new topper, excellent quality is can't wait to wear it, thanks Laura! I had to get in touch with her, as the first one went missing definitely not Laura fault as soon I got intouch to say I hadn't received my parcel Laura tried to track it to no avail. Laura immediately sent a replacement topper. Laura is such a lovely lady to deal with and I will definitely buy from her etsy shop again. Thanks Laura⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
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Rita on 09 Aug, 2026
5 out of 5 starsThanks Laura, the wig arrived well packaged and several days earlier than anticipated. This is my first experience of buying a wig so I was unsure what to expect for the price. The colour looks quite natural, just not the same as the pictures.
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aaron on 15 Jul, 2026
5 out of 5 starsGood service reasonable delivery time item as described, thank you
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Grant on 09 Jul, 2026
5 out of 5 starsabsolutely fantastic customer service. Nothing seemed a problem. highly recommend
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Etsy buyer on 18 May, 2026
5 out of 5 starsReally happy with this wig, exactly as described.
Laura responded on 18 May, 2026
Thank You for the feedback ❤️
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Etsy buyer on 26 Mar, 2026
5 out of 5 starsReally luv ❤️ my new hair and the colour is so nice and texture thanksxxx
Laura responded on 26 Mar, 2026
Thank you for the feedback 😄
About TheWigParlourUK
Sales
9,227
On Etsy since 2021
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Visit our boutique in the West Midlands for a personalised wig shopping experience in a welcoming setting. -
All orders are shipped next day from the UK. With a collection of over 1,000 wig styles, we cater to a wide range -
Shop with confidence!
Shop members
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Laura
Owner
Hi, I’m Laura — owner of The Wig Parlour, based in the West Midlands. I create realistic, easy-to-wear wigs and toppers to help you feel confident every day. Message me anytime with questions — I’m here to help you find your perfect style.
Production partners
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Wig Manufacturer
London, England
Our Wig Production Partners manufacture our wigs according to the specifications provided to them by us. We have a team that works for us to design, market and distribute different wigs, hair extensions & hair products.
Shop policies
Last updated on 21 Jul, 2022
Delivery
See item details for estimated arrival times.
Customs and import taxes
For US deliveries, Etsy policy requires that import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: accepted
Request a cancellation: within 12 hours of purchase
Privacy policy
More information
Last updated on
17 Dec, 2025
Frequently asked questions
Returns Policy
Returns are a considerable expense for a small independent business in both shipping and administration. Our returns policy is not meant as a preview service. The Wig Parlour reserves the right not to supply to customers who repeatedly return orders.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If for any reason you are not completely satisfied with your purchase, we will gladly refund you as long as the following conditions are met:
Returns Conditions
Non-Faulty Items: Cancellation Rights:
You have the right to return the purchase at any time up to 14 days from the day after the item was delivered to you. If the item is unused, in its original packaging when returned to us and accompanied by a valid proof of purchase, we will offer a full refund of the purchase price.
Exclusions:
Unfortunately, we cannot refund wigs, hairpieces, hair toppers & extensions if the item shows signs of having been tried on, worn, cut, brushed and have acquired an odour (Perfumes, Smoking ETC)
This is for hygiene reasons and does not affect your statutory rights in relation to faulty items. We cannot accept items that have been made to order or made to specification.
How to return
To start a return, you’ll need to message us, quoting your order number and details of the issue. If your return is accepted, you are responsible for the return carriage of the goods.
Items sent back to us without first requesting a return will not be accepted and we will refuse to sign for the parcel.
Your item must be unused and in the same condition that you received it. The item must be complete with, a hairnet, tags, and original packaging.
All free products should be returned if all purchased items are returned for a refund.
NO REFUNDS
For hygiene reasons, NO REFUNDS will be issued for wigs that show signs of being tried on, returned in a tangled up state or have acquired additional odours. Do not return a wig that has been in contact with strong smells, i.e. smoke or perfume.
If the product is not received in the same condition it was sent to you there will be a delay before the manufacturer approves or rejects your refund.
Partial Refunds
There are certain situations where only partial refunds may be granted (if applicable):
*Any item not in its original condition is damaged or missing parts for reasons not due to our error.
*Any item that is returned more than 28 days after delivery
*Delivery costs: If you purchased additional shipping this will NOT be refunded
International Returns
We allow 21 days from the date of delivery for the return of International items. The postage and handling of your return is your responsibility. We highly recommend using a tracked/traceable shipping method insured to the value of your product when returning an item. We cannot be held responsible should your item be lost or damaged in transit, and you will be ineligible for a refund.
The return shipping cost and any duties or fees are the responsibility of the buyer.
International Shipping costs are non-refundable.
Refund processing time
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too.
Please allow up to 10 working days for parcels to be received, inspected, and refunded
We cannot refund any returns that are lost in transit.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Damaged Items
If a product arrived damaged or flawed due to some manufacturing error, we will happily offer a refund (or free replacement including shipping) of the damaged item. Make sure to reach out to us within 14 days (for UK orders) or 45 days (for international orders) of the damaged product delivery. There is no need to send the product back to us.
Refunds
If an order arrives with manufacturing errors, in the wrong size, or has other obvious errors, we’ll happily work with you to find a solution. However, if a customer simply changes their mind regarding a sale, it’s unlikely that a refund, exchange, or other special treatment will be offered.