- Su Ami do offer a refund or exchange if you are not happy with your items. Just notify us within one week after receiving the items.
- The item you have purchased and may return it for a full refund. Return shipping is at your expense. Insurance and delivery confirmation to the returned item, as payment will only be refunded upon the actual receipt of the returned item.

- Su Ami accept PayPal, but we will also consider E-check... if that is easier for you, please convo me before your order.
- Su Ami accepts US dollars only. If you wish to pay in Euros through PayPal or as a regular bank transfer, contact us before purchase for more information

- You may be able to pay with a card via PayPal without a PayPal account. Here’s how:

1.) Click Check out with PayPal and you’ll be redirected to PayPal. Instead of choosing to pay with your PayPal account, select Pay with Debit or Credit Card.

2.) You'll be prompted to fill in your billing and credit card information.

3.) Enter your email address so PayPal can send you a receipt.

4.) Click Continue to return to Etsy. Your payment isn't sent until you click Submit order on Etsy.

Note: PayPal places restrictions on how often you can use their Guest Checkout feature. If you run into any trouble or have any questions about PayPal's Guest Checkout, please contact PayPal directly.

- Please read Suami shop announcement for updated shipping information if any.
http://www.etsy.com/shop/suami#

- I will do my best to complete and ship your package as soon as possible, please be patient for international post delivery, your items need to take a while to arrive your location. Estimation of the time frames (working days apply) packages to arrive to your country:

Asia countries: From 5 days to 2 weeks
USA & Canada: From 12 days to 4 weeks
Others: From 2 weeks to 4 weeks
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Processing time to post your package after ordered and your payment is confirmed :

- Made to Order items will be shipped within 3-5 working days (Vietnam local time, excepts Saturday, Sunday and holidays )

- Wholesale, Custom or large orders will be notified to your convo/email individually.

- Your items will be shipped to your Etsy Address, unless otherwise address specified

- Items are shipped out via regular registered mail with delivery confirmation . If you would like your items to be shipped via Priority Mail, Express Mail or other shipping options, please contact Suami in advance for the extra fees / private listing.

- All orders will be notified to your contact Etsy convo/email the tracking No as soon as your packages shipped out. In order to track & confirm delivery it will take effects only at least 7-10 days after the shipment day. Some countries may not be tracking via local post service websites. so as you may need to contact your local posts for information of your package delivery status, please consider your shipping option which is most suitable with your needs before purchasing.

- All duty and custom taxes are the responsibility of the buyer.

*Packing:

- Packing is described on each listing, please convo me if any not clearly specified or you would like a special packing.

*Mailing Direct/Gift:

- If you would like your order mailed directly to a gift recipient, please contact me with the detailed information or in the notes to seller upon check out. Su Ami will include a card and/or message to the receiver to let them know whom the item is from and any special message you would like to include.

Feel free to convo Suami for any custom requests.
Thank you so much and Happy Shopping