Custom/ Personalized orders can not be refunded.
Also I'm not responsible for any postage damages, delay or loss of the item(s), recommended buyer update their postage with assurance to cover it.

If for any reason you are not satisfied please contact me within 5 business days after receiving the order.
For NON-Personalized items exchanges can be made or i will issue a refund for the full amount of your item LESS SHIPPING.
Buyer will be responsible for any and all shipping costs and item must be returned in the same condition it left in.
Item must be returned within 7 days/14 days for EU residents of receiving.

Buyers can choose from the following payment options:

Credit cards
Debit/bank cards
Etsy Gift Cards and Etsy Credits
PayPal
Google Pay
Apple Pay
Klarna Invoice payments (Germany)
iDEAL (the Netherlands)
Sofort (Austria and Germany)

Please contact me if you need any assistance :)

!!!Due to disruptions from COVID-19 and potential delivery carrier delays, there’s a chance your package may not arrive on the original estimated date. Rest assured I’ll keep you updated along the way as I get new information from the carrier. Please feel free to message me if you have any questions.!!!

All our packages are shipped with the french mail post La Poste/ Colissimo/ Chronopost.

All item(s) shipped with choice: France/ International standard mail with tracking number, Registered mail or speed post.

All orders are shipped to the Etsy address specified in your order, please double check your address is correct & let me know if you want to send somewhere else.

Expected processing times to ship from the time payment is received:
For all made to order *SMALL* items, please allow 3-7 working days
For all made to order *MEDIUM* items, please allow 1-2 weeks
For all made to order *LARGE* items, please allow 2-3 weeks
*If you are in a rush please contact me and i will do my best to work something out with you.

Expected Mail delivery times:
France: 2-3 days/ Europe: 4-10 business days / International: 5-30 business days.
*You will receive a message with the tracking number as soon as the order is ready.

Shipping Upgrade/Insurance:
Unfortunately i have no control of packages once shipped, it's in the responsibility of the Mail Post to get it to you safely. I can take no responsibly for orders delayed, any postage damages or loss of the item(s) by carriers.

You can upgrade your shipping to a registered mail, with a confirmation of delivery slip (avis de reception)*, a faster delivery (speed post) or add insurance from the mail post on your item to insure that you do not have a lost package.

Insurance:
For France, a mail sent in either manner does have insurance cover and you can buy three levels of cover.
R1 gives insurance cover of €16.
R2 gives an insurance cover of €153.
R3 gives an insurance cover of €458.
For international recorded delivery there are two levels of insurance cover
R1 (€45) and R2 (€150).

Confirmation of delivery slip (avis de reception):
Please let me know if you need a confirmation of delivery slip (avis de reception) I will alter the shipping charges accordingly!
You need to pay an extra €1.15 (France)/ €1.40 (Worldwide) if you want a confirmation of delivery slip, an avis de reception.

Colissimo/ Chronopost:
Please contact me if you need a insurance with Colissimo.
Please kindly write me your phone number and email if you choosing ship with Colissimo/ Chronopost.

For International Order:
Please also note that buyers are responsible for any import duties, taxes and customs charges that may be incurred.

Wholesale Order Inquiry
Retail merchants can qualify for our reduced wholesale pricing if the order meets the following requirements.
Must purchase at least 20 same item.
Must have a tax-exempt ID or Retail Sales Certificate.

If you would like more information about wholesale purchase, please fill out the form below & email me to contact [!at] subconscious.fr.
Business Name:
Contact Name :
First Name, Last Name:
Email:
Phone Number:
Business Address:
SIRET/Tax Exempt ID:
How many and which would you like to purchase?
Additional Comments or Questions: