SuedeSentiment

Personalised Jewellery and Glass Art Accessories

Shellharbour, Australia · 13700 Sales

SuedeSentiment

Personalised Jewellery and Glass Art Accessories

Shellharbour, Australia 13700 Sales On Etsy since 2012

5 out of 5 stars
(2392)

Shop owner

Pauline

Contact

Announcement   Welcome, and thanks for visiting! You'll find wonderful gift ideas that are personal, uplifting, fun and inspirational :)

🌏 ESTIMATED DELIVERY TIMES from Australia:
• USA delivery estimates:
80% arrival in 2.5 - 4 weeks
15% arrival in 4 - 6 weeks
5% arrival in 6 - 9 weeks
• UK/Europe/NZ usually 2 - 5 weeks or so
• Australia usually 3-9 business days or so

I'm in Australia, and although I do my best to make and send within 1-3 days, I'm unable to guarantee delivery times. Thanks for your understanding.

~ Pauline

Announcement

Last updated on Apr 2, 2018

Welcome, and thanks for visiting! You'll find wonderful gift ideas that are personal, uplifting, fun and inspirational :)

🌏 ESTIMATED DELIVERY TIMES from Australia:
• USA delivery estimates:
80% arrival in 2.5 - 4 weeks
15% arrival in 4 - 6 weeks
5% arrival in 6 - 9 weeks
• UK/Europe/NZ usually 2 - 5 weeks or so
• Australia usually 3-9 business days or so

I'm in Australia, and although I do my best to make and send within 1-3 days, I'm unable to guarantee delivery times. Thanks for your understanding.

~ Pauline

Pauline

Contact shop owner

Pauline

Reviews

Average item review
5 out of 5 stars
(2392)
View all 2392 reviews

About

Wonderful gifts for wonderful people!

Welcome to Suede Sentiment, where everything happens in my small, sunny Aussie home studio. It's here I play with new ideas, stamp, form, polish, tumble, Photoshop, print, assemble and package. Phew!

Stories, memories and emotions are dear to me in my work ... It's wonderful having the opportunity to create personalised jewellery and accessories that hold meaning to a recipient; lovely reminders of the people, places, times and inspirations that are so special.

My glass dome range is also wonderfully personal in its own way ... I'm particularly drawn to words and images that evoke a smile, nostalgia, or bring a sense of strength or inspiration. These designs are not only adorable and tactile, but make ideal gifts.

I'm delighted and humbled that my items have featured in Distractify and Huffington Post; and even more so that Ricky Martin has one of my personalised scroll bracelets!

I appreciate your visit, and hopefully I'll have the opportunity to make a special accessory or piece of personalised jewellery for yourself or a loved one!

~ Pauline

Shop members

  • Pauline

    Owner, Designer, Customer Service

Shop policies

Last updated on April 19, 2018

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
If there's an issue with your order, please reach out without delay through Etsy messages and I'll do my best to offer a solution.

Unfortunately I'm unable to accept the following reasons for return or refund:
• Postal delays (international delivery may very occasionally be up to 9 weeks)
• Personalised items
• Parcel returning to me due to incorrect, un-deliverable address, refusal and return, or not being collected from PO
• Loss or theft of parcel or item component/s in transit, delivery or during use
• Incorrectly provided order information or address in Etsy
• Earrings, for hygiene reasons
• Allergy or skin discolouration
• Breakage or deterioration due to normal wear and tear or misuse, etc. Condition of each item is checked before sending
• Damage to glass locket thread, due to not matching thread before screwing closed
• Deterioration due to water, chlorine, chemicals, perfume, antibacterial soaps, or jewellery dips
• Detachment of bracelet leather cord if resulting from water, sport, or wearing to bed. If a bracelet is returned for repair and leather shows wear due to water submersion or neglect, I will need to request payment for repair and shipping.
• Slight imperfections of stamping on bracelet scrolls. Messages are hand stamped (not machine engraved) so letter placement and centering may not be 100% as in a factory machined item. Please know that I create every single piece with utmost care.

• Non-delivery: If postal theft is suspected it may be necessary to begin an investigation with your post office. Re-make is at my discretion in the case of non-delivery, rather than a refund.
• Request for exchange/refund of non-personalised items is at my discretion. Please message me within 5 days of delivery. Item to be returned within 1 week of delivery, in new unused condition, in a bubble mailer for protection, returned with tracking. Refund issued once I receive item back in unused condition, and is for item cost only, minus all shipping costs.
• Refund or exchange is not permitted for unauthorised (forced) returns.
• Damage: In the unlikely event of an item arriving damaged in transit, I must be messaged within 24 hours of delivery with close up photo/s of item (and packaging damage if relevant). Item and packaging must be maintained for proof of damage.
• Warranty: Strictly up to two weeks only from the date of receiving. Covers defect only, not normal wear and tear, misuse or loss of components. Please message me without delay through Etsy messages and attach a close-up photo/s of the problem (and packaging if damaged). An issue cannot be addressed without a photo/s.

Thanks for your understanding.
Payment
Payment is appreciated at the time of checkout with Etsy Payments or Paypal.
Shipping
🌏 ESTIMATED DELIVERY TIMES from Australia:
• USA delivery estimates:
80% arrival in 2.5 - 4 weeks
15% arrival in 4 - 6 weeks
5% arrival in 6 - 9 weeks
• UK/Europe/NZ usually 2 - 5 weeks or so
• Australia usually 3-9 business days or so

A GUIDE ONLY (and very occasionally longer). Please understand possible delays due to customs, postal services or weather events are beyond my control. International delivery may occasionally be up to 9 weeks.
• Please, only order if you accept the possible delivery time frame.
• My production time is 1 - 3 days.

EXPRESS SHIPPING: Please see last 2 listings in my shop if Express shipping is required for the US or Australia.

ADDRESS:
I'll ship to the address on the Etsy checkout page, so please ensure it's correct. I cannot refund a lost parcel due to an incorrect address. If a parcel returns to me due to incorrect address, new payment for re-shipping will be requested.

CANCELLATION:
Accepted if requested within 3 hours of placing the order. Cancellation/order change is not possible if it's a personalised or hand stamped item on which I've already started work, or on an item/s which has already been sent.

IMPORT DUTIES AND TAXES:
Shipping costs do not include any possible import VAT fees, taxes, or duties at the time of delivery - these are the responsibility of the buyer. If a parcel is refused, I cannot refund personalised item/s or shipping costs.

PERSONALISED BRACELET ORDERS:
Please proof read message for the scroll, as I will stamp as you've provided it. Please specify if a message is to be in all capitals, otherwise I'll stamp in upper/lowercase, which is generally more aesthetically pleasing.

JEWELLERY CARE:
• Clean jewellery with a soft jewellery cloth
• Avoid water, chlorine, chemicals and fragrance
• Avoid wearing jewellery during swimming, bathing, sports & bedtime
• Glass dome items are not baby chew toys - excessive moisture may collect behind the glass dome and possibly dislodge it

More information

Last updated on Oct 7, 2017
Frequently asked questions

Express Shipping to US or Australia

Click the "shipping" tab beneath photos for details. If you need Express shipping to US or here in Australia, please see the last 2 listings in my shop, and add the appropriate one to your cart along with the item/s being purchased.
Once shipped:
• To the US: should arrive in 5 business days or so
• Here in Australia: should arrive in 1-2 business days
Above delivery times are according to Australia Post and assume no delays due to customs or postal services.

Important Bracelet Ordering Information

Please provide a WRIST measurement. Measure snug (firm) around the narrow part of the wrist. Use a tape measure, or use string and measure against a ruler. Do NOT add extra to the measurement please, as I WILL ADD to the measurement for a comfortable fit.

Please see listing description for the number of letters/spaces the scroll will fit. Also double check spelling and grammar for the personalisation before submitting your order, thanks.

Glass Dome Necklace Care

A little care will help ensure your necklace is lovely for a long time:
- When possible store in a plastic ziplock bag to avoid humidity.
- Remove before showering, swimming, sport and bed time.
- If cleaning is required use a soft dry cloth. Don't soak.
- Avoid direct contact with fragrance, cleaning chemicals, jewellery dips, chlorine and hairspray.
- Necklace and keychain settings are plated - some degree of slight tarnishing or discolouration is normal over time. The above tips will help your item to maintain its original appearance.