Sugamommy

We want you to be 100% satisfied with your purchase so if for some reason you are not, please let us know within 24 hrs. of receiving your merchandise and we will address your concerns. We personally inspect all items prior to shipping to ensure that you are receiving quality merchandise, so if you receive an item that has been damaged in shipping we kindly ask that you contact us within 24 hrs. of receipt along with a photo of the damaged merchandise so that we can send you a replacement. The item must be returned to us within one week from the date you receive it. A 50% custom order fee will be applied to all returned custom orders. All return shipping charges are the responsibility of the buyer.

We accept payment through Pay Pal & Direct Checkout. All orders must be paid in full at the time order is placed and prior to shipping. Please note that you do not need a PayPal account in order to make your payment through PayPal. You can click on the option that says that you do not have a PayPal account and it will take you to our PayPal shopping cart so that you can proceed with entering in your credit card information or e-check.

The standard shipping method included with the listings within the continental U.S. is United States Post Office (USPS) Priority Mail. If you would like your order to include a signature confirmation, please let us know prior to purchasing your item. (Signature Confirmation will result in additional shipping cost).

All of our products are custom made to order normally ships out within 2-4 business days from the date the order is placed. As a courtesy to our customers, you will be sent an email once your order has been shipped.

If you need EXPEDITED shipping for any reason, let us know prior to making your purchase to find out the additional shipping cost involved, to determine the best method. We will then adjust the listing to reflect the expedited shipping cost that you choose.

Please note for all shipments - once a package has left our possession and is in transit, we can not be held responsible for delivery delays due to inclement weather, acts of nature, or any other circumstance beyond our control. No refund will be given for shipping charges.

For all International orders: Please note that you will be responsible for any and all additional import duties/taxes incurred. It is not included in our pricing or shipping fees. We are not responsible for any duties, taxes or loss of merchandise that may occur during shipping.