Announcement   Thanks for stopping by the Sugar and Type shop! We specialize in products that add joy, creativity, and organization to your life. All of our work is illustrated and handlettered in Rochester, NY.

We're picky when it comes to paper products, and we work with an awesome team of manufacturers to meet our quality expectations.

Please poke around to learn our policies, shipping information, and email with any questions!

We love instagram, so be sure to stay tuned @sugarandtype and #ruletheworldplanner. Email us at hello (at) sugarandtype.com with any questions.

We're on Etsy Wholesale, but feel free to email us with "wholesale inquiry" in the subject line for more information!

Have a beautiful day!
- Ilana

Announcement

Last updated on Jul 25, 2018

Thanks for stopping by the Sugar and Type shop! We specialize in products that add joy, creativity, and organization to your life. All of our work is illustrated and handlettered in Rochester, NY.

We're picky when it comes to paper products, and we work with an awesome team of manufacturers to meet our quality expectations.

Please poke around to learn our policies, shipping information, and email with any questions!

We love instagram, so be sure to stay tuned @sugarandtype and #ruletheworldplanner. Email us at hello (at) sugarandtype.com with any questions.

We're on Etsy Wholesale, but feel free to email us with "wholesale inquiry" in the subject line for more information!

Have a beautiful day!
- Ilana

Ilana

Contact shop owner

Ilana

Reviews

Average item review
5 out of 5 stars
(540)
View all 540 reviews

Updates

This weekend only, get a free ruler with your planner purchase!
All set up at #etsyopencall! What an amazing two days it's been!!

About

Sassy designs for sweet people

I’m Ilana, and Sugar and Type is my design studio based in Rochester, NY. I love working on playful, bold and impactful design projects, especially when they involve lettering. As an encourager, I design collateral that gives you the power to grow your brand. I started Sugar and Type after I felt the urge to keep my creative juices flowing outside of a 9-5 design job. I got in touch with my sketchbook again, and revisited my love for snail mail, paper goods, and started taking on freelance projects that inspired me to create. I have a love for minimal and delicious design, visual and otherwise. My greeting cards are sometimes slightly inappropriate, and I like it that way. I work with a team of great printers, developers, photographers, and other creatives, to help accommodate my clients needs. If you’re wondering about the Llamas you’re seeing, it all started with a few too many misspelled emails in my inbox. But don’t worry, I won’t spit on you!

Shop members

  • Ilana

    Owner, Designer, Creator

    Designer, Licensed Artist. In Love with Letterforms. I’m a designer, and word-inspired illustrator. I stress function and purpose throughout my product line. I sprinkle hand lettering into my work, and value crisp modern design.

Production partners

  • Brewer and Newell

    Rochester, NY

    Brewer and Newell prints, glues and backs my notepads in Rochester, NY.

  • Print Shop

    Rochester, NY

    This company offers a limited supply of paper choices, and online ordering and proofing. As a local company I can ensure quick delivery, and fast turnarounds on my larger runs.

  • Metal Some Art

    Rochester, NY

    Metal Some Art etched my handlettering onto pieces of brass, which we then sanded and rounded the edges, and cut holes to string the chain through.

  • Printing Service

    East Penfield, NY

    I chose to work with this printer because they specialize in small runs. I can order just a few notepads, do a quick press check, and have my product in my customers hands within a few days. The team is really friendly, and right around the corner.

  • Night Owl Print Shop

    Houston, TX

    Night Owl Print Shop prints my enamel pins

  • Printing Service

    CA, United States

    This printing service specializes in small runs for stationery. I love their online proofing system and their customer service is really on point.

  • Printing Production Service

    Henrietta, NY

    I chose to work with a local printer so I could easily do press checks, and really get to know the team so I could rely on them for my products.

Shop policies

Last updated on April 13, 2018
Hi there!
Thanks so much for stopping by. We're a small shop in Upstate New York with as passion for beautiful typography, and great conversations over cookies.
Please contact us with any questions!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
  • Check
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
If there is an issue with your product, please contact us - as each situation is unique.

If you are unhappy with your product please contact us to set up a return, returns are accepted within 30 days of delivery. Items must be unused and returned before your refund is issued, minus shipping cost. You are responsible for covering the shipping cost to send your return back, and will not be reimbursed for original shipping costs. Custom and personalized orders are not available for refunds or returns.

We do our best to package your order safely, please let us know if your product has not arrived. We cannot be held responsible for loss or damage from the postal service.

Custom & personalized orders cannot be returned. Font purchases may not be returned due to the nature of the product.
Payment
Payment // We accept major credit cards and paypal. Your product will not be shipped until payment is received, please pay on time so you can receive your product.
If you pay with a check, or any other form and do not pay at checkout, we will contact you for payment. If you do not pay or contact us within 48 hours we reserve the right to cancel and relist the item. If you have questions about the process please ask!

Copyright © 2013 Sugar and Type.
Shipping
Non-custom orders are shipped as noted after payment is received. They are sent via USPS.

All items are packaged with love, and sent to your Etsy address - please make sure this address is where you'd like it to be sent.

Sugar and Type is not responsible for packages getting lost or not delivered due to incorrect addresses. If the item is returned to us we will do our best to get it in your hands ASAP. Please make sure your shipping address is correct before purchasing, if sent to the incorrect address, you will be responsible for the cost of shipping to the correct address.

Thank you!
Additional policies and FAQs
We are available for wholesale! Our line sheet is available upon request, or via Etsy Wholesale.

Please note: If you're ordering custom, and have approved the proof, Sugar and Type is not responsible for errors you find later. The proof is your chance to give final approval. We'll do our best to help you find a solution if you need to reprint.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through my online shop, or related sites/services. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
-as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

-Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
-Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
-Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
-Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
-Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
-Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
-Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Ilana Griffo, am the data controller of your personal information. If you have any questions or concerns, you may contact me at hello [!at] ilanagriffo.com