Anonymous on Apr 30, 2012
Tonya made the most beautiful lamp for my new baby's nroom. It is the perfect addition to the nursery. I couldn't be happier. Shipping was done in a timely manner and working with Tonya overall was a joy. n n n
Can't find what you're seeking? Just let us know what you need and we'll do everything we can to satisfy you.
**All items are custom-made. The samples shown in the pictures are past items that were custom-made for previous customers. As such, certain materials, such as specific fabrics or ribbons shown may not be available. If that is the case, we will contact you to discuss substitution options. Thank you! :-)
Accepted payment methods
-If you do not have a PayPal account, we can still bill your credit card via PayPal.
-Production of orders does not begin until payment is received in full.
-In an effort to be environmentally responsible and keep our shipping costs lower, we often use recycled material.
-The cost for shipping multiple items will be calculated upon order. On most orders, the shipping costs will be reduced. Please contact us before making purchase so that we may adjust the shipping costs accordingly.
-The average shipping time for domestic orders is 2-9 days. **This does not include production time.**
-Expedited shipping is available for additional charges. Contact us before you place to discuss options.
-Insurance and delivery tracking are included in the shipping costs. If an order is lost or damaged during shipping, please contact us immediately.
- Please notify us upon receipt of your item.
-We will ship internationally whenever possible, but please contact us to discuss options.
-We calculate international shipping upon order.
-Buyers are responsible for all shipping costs, including customs/international fees.
-Shipping internationally can take up to several weeks in some circumstances.
-Shipment tracking is unavailable once a package leaves the United States. We will do our best to see that your package arrives safely and timely, but we can not be responsible for delays due to international policies/customs.
Refunds and Exchanges
-Please note that our products are hand-made and the actual product may vary slightly from image shown.
-If you are not satisfied with your product, please contact us within 24 hours of receipt of your order and we will do our best to fix the problem immediately. Sugarcookie will bear the burden of the return shipping expenses in such cases.
-All items being returned will need to be shipped within 7 days after receipt.
-Refunds or exchanges will be given only after we receive the returned item.
Additional policies and FAQs
-Your order will be processed after payment is received.
-Our products are made to order. Therefore, production times may vary.
-We will let you know of the expected completion time upon receipt of your order, but the average time is 5-7 business days. **This does not include shipping time.**
-If you have a custom order, please contact us to discuss options.
-To ensure your order is exactly to your specifications, we ask that you provide pictures to show what sort of style you are interested in.
-Please be aware that our products are not suitable for infants, toddlers, or small children as they contain small parts which could be a choking hazard. Our products are not intended as toys. As with any items containing small parts, adult supervision is always recommended