If you are unsatisfied with your purchase for whatever reason, PLEASE let me know in a timely manner so I can remedy the issue. Bath and body products are for reducing stress, not creating it.

I want your SUGARLOAF SOAP experience to be blissful so you'll come back time after time, after time....

I don't have a specific return policy, since I've never had to refund or exchange any products. But if that day comes, it will be done on a case-by-case basis and I work hard to ensure every reasonable customer is 100% satisfied.

PayPal or credit card is preferred. I accept all major credit cards through Paypal. Sorry, but no checks, cashiers checks, or money orders.

If payment is not received within 4 days, the order will be canceled.

************************** Standard Shipping policy *************************
Items in stock are shipped out within 1-3 business days. 90% of orders go out the next day, but sometimes I'll need to make a new batch so it might take a bit longer. Custom orders have a special timeline which we can discuss with your custom request.

All shipping is via the US Post Office. Orders ship 1st class parcel if under 13 ounces, or priority mail if over 13 ounces. Priority mail generally arrives in under 3 days, 1st class may take a little longer if the post office is busy. (1-2 weeks)

I only ship to United States customers. There are 2 reasons for this:
#1 - every country has different laws regarding cosmetics. We follow USA laws and FDA guidelines but cannot be responsible for knowing the cosmetics laws of other countries.
#2 - in the spirit of lowering our carbon footprint - we want you to buy within your part of the world. If you need help finding a seller in your part of the world, ask us. We might have friends in our network we can refer you to.


I want your purchase to be 100% pleasant! (see refund policy on this page), so please let me know if there are any issues with your package arriving as expected.

Custom orders are welcome. Consider SUGARLOAF products as party favors for showers, weddings, parties and corporate events. Custom labels and packaging are also an option.

I also do wholesale orders for retail outlets. Please inquire for wholesale terms and conditions.

Soaps take at least a month to cure, usually 6 weeks is better. All other products can be made in a shorter time frame unless we need to restock ingredients.