Note that this is a DIGITAL FILE. Due to the nature of the product, we cannot offer refunds or exchanges. All sales are final. Thanks for your understanding :) If you have any problems using our templates, printing or just have questions please message us and ask. We are here and will always get back to you to address your concerns or help you use our templates :)

Please backup/save your file(s), there is a re send fee to re send your files to you.
LINKS ARE ONLY ACTIVE FOR ONE WEEK. It is your responsibility to download and save all files. Once files have been sent they are deleted with in 4 weeks of the date it was sent. If you lose your file you will have to re purchase the item as it will have to made again. So please download and save your files as we are not responsible for files once they have been sent to customers email for download.

Please note it is the SOLE responsibility of the customer to download their file from the link we send in the 7 day time frame that their download link is active. It is the SOLE responsibility of the customer to take the time to read the listing description and shop policies before purchasing so they fully understand what they will receive and how they will receive it. SugarPickle Designs is not responsible for any assumptions customers make because they do not take the time to read the listing description or shop policies.

We accept all payments via Paypal or credit card :)

CUSTOM ART DESIGNS & PERSONALIZED DESIGNS
The design process for custom and personalized designs will not begin until your payment has been received. Your proof/rough draft will be sent to you through Etsy message in 3 to 5 Business days

HOW TO ORDER
1. Add the item to your cart
2. Check out and pay via Paypal (please fill out the info you want in the design if ordering a custom design :) )
3. In 3 to 5 business days you will be sent a proof/rough draft to approve :)
Ta-Da!

FOR PHOTOGRAPHERS
Once Paypal has cleared your payment Etsy will send you a link to download your template(s) provided its an instant download. Not all templates are instant downloads as there is a size limit to the files we can upload at this time.

HOW TO ORDER
1. Add the item to your cart
2. Check out and pay via Paypal
3. If its an instant download you will receive a email from Etsy with a link. If its not an instant download you will receive a link to a dropbox folder in 48 hours (minus weekends and holidays)
Easy Peasy!!

Instant downloads with be available once payment is cleared. You will receive an automatic email with a link to download. If you need to download instant downloads again you can list your purchase history on Etsy and download them from there at anytime. If your template is not an instant download it will be sent to you via dropbox/we transfer in 48 hours minus weekends and holidays. For custom/personalized orders it will take 3 to 5 business days to receive your proof/rough draft and then another day to have the hi res sent to you. PLEASE NOTE: We do not work on the weekends as we have small children. 24 hours rush orders will be completed on the next business day.

Please note it is the SOLE responsibility of the customer to download their file from the link we send in the 7 day time frame that their download link is active. It is the SOLE responsibility of the customer to take the time to read the listing description and shop policies before purchasing so they fully understand what they will receive and how they will receive it. SugarPickle Designs is not responsible for any assumptions customers make because they do not take the time to read the listing description or shop policies.

The templates are created to be user friendly for photographers and include instructions. BUT you must have basic knowledge of photoshop and terminology to use them. Our templates are not compatible with most Photoshop Elements.

COPYRIGHTS:
Our products and templates are licensed for one use/purpose - for professional photographers to use to enhance their own photo images and to sell at retail to their own studio’s clients.

You may NOT resell, redistribute or share these templates in whole or in part for any reason; claim these designs as your own; or sell any design digital or printed on any online store (including but not limited to Etsy, Ebay, or general online card stores) outside the scope of the licensing above.

Our files are provided in layered PSD format.
You will need basic knowledge of Adobe Photoshop to make changes in templates.

When you buy one of our templates/marketing materials or any other product in the shop, you are NOT buying the copyright to the product, but are buying the right to use the product in a certain way. This is commonly referred to as “licensing” a product. SugarPickle Designs still owns the copyright to the design and are licensing the use of the copyright product to you for a fee. Because you are not purchasing the copyright to the items you download, you may not use them in any way that is not expressly permitted. For example, you may not copy, loan, give away, or sell the product to someone else, because the copyright remains the property of SugarPickle Designs.

DOWNLOAD LINKS - For design digital files that are customized/personalized for you

Once you order is personalized and it will be sent to you via Etsy message. You will be sent a message through the Etsy message with a dropbox link to download (we under NO circumstances will email you the file as most files are too big, and some emails compress the file which compromises the quality of our products) Once you have received your download link it will expire in ONE WEEK. Please backup/save your file(s). LINKS ARE ONLY ACTIVE FOR ONE WEEK. It is your responsibility to download and save the hi res files you are sent. Once your personalized digital file/s are sent to your email they are deleted from our database 4 weeks from the date it is sent to you. If you lose your file(s) you will have to re purchase as it will have to made to order again. We do not keep orders on file as we do not have the storage for that with the volume of orders we do. It is your responsibility to contact us should you not download you file in the ONE WEEK your link is active to request we send you a new link, you have 4 weeks to do so after that the files are deleted. If you are not receiving our email you must check your junk and spam folder, if its not there please a just your spam filter on your personal email account or message us with an alternative email to try. We will work with you during this time to make sure the emails come through as a lot of personal email account such as hotmail, gmail, yahoo the spam filter is set to high which causes our emails to be blocked from receiving.

Please note it is the SOLE responsibility of the customer to download their file from the link we send in the 7 day time frame that their download link is active. It is the SOLE responsibility of the customer to take the time to read the listing description and shop policies before purchasing so they fully understand what they will receive and how they will receive it. SugarPickle Designs is not responsible for any assumptions customers make because they do not take the time to read the listing description or shop policies.

Please make sure you check the colors, bleeds, trim lines, texts and fonts of the template before printing. SugarPickle Designs is NOT responsible for printing errors.

By purchasing any file from this shop you accept the terms and conditions.

FOR PRINTABLES

All Printables in this shop are for personal use only.