SugarRushCookies' Shop Policies
Welcome to Sugar Rush Cookies! We're so glad you stopped by. Please take a moment to look over our policies page.
NOTE: Please allow at least 1-2 weeks between when you order and when you need your cookies. Once you pay for your order, we bake the cookies within 3-5 days after that and then ship them out (see shipping policy for more information).
Payment is due before cookies will be baked or shipped out. We accept credit cards, PayPal and money orders for method of payment.
SHIPPING: We ship via USPS Priority - approx. 2-3 days delivery time. Please allow 3-5 days from the date of your purchase for your cookies to be baked and shipped out. So, from the date of purchase you're looking at a total of approx. 5-8 days to have the cookies in your hands.
We make every effort to securely package our cookies for shipping to avoid any breakage at all costs (please see refund policy).
Refunds and Exchanges
We put almost as much effort into the packaging as we do the baking! A cookie may very occasionally break or crack, but it will still taste great. We will not refund an order unless 50% of the order is destroyed and broken. We are nice people, so if you have any problems with cookies you receive from us, please convo/email right away and we’ll try our best to make things right.
Additional Policies and FAQs
ALLERGIES: Our cookies contain almond flavors and are not recommended for people who have nut allergies.
Last Updated September 7, 2012