SugarwoolJewelry

★We want you to be fully satisfied with the item you purchased; if you have any question, please feel free to contact us.

★If you are not satisfied with the item you purchased, you can return it within 7 days upon receipt of the order.

★Before sending the item back to us, contact us for the detailed return instructions. This is important step, needed to ensure correct delivery.

★The item must be in the original condition. The item return shipping costs and any charges that might arise shall be borne by the buyer. We will issue a refund upon receipt of the returned item.

★Due to the nature of making these items, unless they arrive damaged or defective, We are unable to accept returns for custom made & jewelry made on order.

★ We are located in Croatia ( Europe ), shipping worldwide with one of the following shipping services:

- Croatian Post registered airmail service or
- DHL expedited flat-rate shipping service

Orders are packed securely and shipped inside of the:
- Padded envelope if sent with registered airmail service
- Original DHL transportation packaging for orders sent with DHL

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★ Shipping with registered airmail is charged $5 for first + $1 for every additional item.
★ By participating in the share of total shipping charges, We are able to offer favorable DHL shipping upgrade to our customers.

★ Please provide your phone number for the orders sent by DHL:
Delivery courier might use this number to contact you.

★ Please note that due to the nature of DHL delivery, We are unable to send parcels addressed to a PO Boxes.
If you require delivery to your PO Box, please select registered airmail as your prefered shipping option.

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★ Jewelry is sent in a ready-to-give gift packaging: in a gift box, inside of the gift-bag, in a padded envelope.

*This packaging is free of charge for you, and it is selected as best ratio between its style, level of protection to the jewelry and weight added to the parcel.

★ We can also include your personalized message for the recipient. You can send this in the convo, or enter it into the "special instructions for the seller" box in your shopping cart.

Delivery times and tracking codes:

★For DHL: Delivery time will depend on your location. On average this is 2-5 business days.
Tracking number and link to the DHL tracking app will be sent with order confirmation message. ★

★For Registered Airmail: Delivery time will also depend on your location.
On average this is 7-10 business days for Europe and 10-20 business days for the United States, and many other countries

But please note that this is lower priority shipping service when compared with DHL.
Final part of delivery will be in the hands of your country's postal service.
Unfortunately, we have no influence over that, nor on possible delays in destination country customs clearance.

*Tracking code and links to the tracking web sites will be provided with every shipment:

But it can happen that tracking informations are not regularly updated, for the entire way, from sending to the receipt of the order.
Tracking is guaranteed to function within our country, while your country's postal service may use their own tracking system for the final part of delivery. In this case, we will only get delivery confirmation.

* Please note, for UK, Australia and Canada:
Tracking informations will stop being updated, once the parcel gets shipped out of our country. We will only get delivery confirmation.

★Please contact us if your order is not received in the expected amount of time -We promise to do everything in our power to remedy

*Tracking code and links to the tracking web sites will be provided with every shipment:

But it can happen that tracking informations are not regularly updated, for the entire way, from sending to the receipt of the order.
Tracking is guaranteed to function within our country, while your country's postal service may use their own tracking system for the final part of delivery. In this case, we will only get delivery confirmation.

* Please note, for UK, Australia and Canada:
Tracking informations will stop being updated, once the parcel gets shipped out of our country. We will only get delivery confirmation.

★Please contact us if your order is not received in the expected amount of time -We promise to do everything in our power to remedy

★Customs / Import Duties:

* Please note that international customers are responsible for all customs, duties and taxes associated with shipping to their respective countries.

Specifics of these import charges will differ from country to country, and will apply to any shipments sent to the corresponding country.
-These rules are administered by your country's government and are not merchant dependent, so please familiarize yourself with this before attempting to order online.

For more detailed info on this matter, please refer to our "Shipping / Gift Packaging Info" shops listing:
https://www.etsy.com/listing/774333996/shipping-gift-packaging-info-for

*Jewelry is handmade in our workshop, so we are always open to make something completely unique, and custom design of any kind. Some of our allready made items in the shop can be further customized.*

*The sizing details are listed below the item description, for each article in our Etsy shop.*


*Necklaces and bracelets are made in the standard lengths, according to their type and style. They will be good fit for most, but you can always contact us for custom lengths, and we will resize them for you.

★ Jewelry is sent in a ready-to-give gift packaging: in a gift box, inside of the gift-bag, in a padded envelope.

*This packaging is free of charge for you, and it is selected as best ratio between its style, level of protection to the jewelry and weight added to the parcel.

★ We can also include your personalized message for the recipient. You can send this in the convo, or enter it into the "special instructions for the seller" box in your shopping cart.